Let's start with the positives: the pool is adequate (if small) and the rooms are okay--- generally spacious and the air conditioning worked well (although avoid using the room safe--- they are all broken and sound huge alarms).
But generally, there are a lot of issues with this hotel, some of which are not under their control, and others that the hotel really should have under control. The location, for example, is pretty bad, but there is not much they can do about that. Be prepared to be very far from the beach.
However, in terms of things under their control and unacceptable standards of service, the restaurant is really a huge problem. The food is adequate at best (and get downstairs for breakfast VERY early, as food runs out), but more importantly, we would regularly wait 2 hours for a standard lunch or dinner order--- seriously. Two hours for soup. Or a hamburger from the freezer. The kitchen is a nightmare, and the management really needs to take control of the situation. Add on to this a staff that varies between disinterested, unhelpful or downright rude, and there is no way i would ever recommend this place based on the prices being charged.
As a final consideration, we were there for meetings, and the conference staff were also really challenging--- they are not used to dealing with large groups, or providing basic services in a timely way commensurate with the prices they were charging.
So, in short, give this place a pass. If you are going to travel all the way to lovely Saint Lucia, you can easily find a much better place to stay for the same money.
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- Also Known As:
- Palm Haven Hotel St. Lucia/Gros Islet