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“great place to relax”

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The Landings St. Lucia
Ranked #2 of 13 Hotels in Gros Islet
Certificate of Excellence
Reviewed 1 May 2014

great property, friendly people, would not have ask for more it looking to relax. this is not a party place. the beach is great and you are just a short walk from a small village. the people very friendly

Room Tip: water view does not mean that you are looking at the ocean
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank J L W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyle P, General Manager at The Landings St. Lucia, responded to this reviewResponded 5 May 2014

Thank you for the short and sweet review. Please come back to The Landings St. Lucia soon!
Lyle

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505 - 511 of 944 reviews

Reviewed 1 May 2014

We stayed over Easter week and found it was a great time to visit: the resort seemed maybe 1/2 to 2/3 filled on some days.
The good:
1. Beautiful room: we stayed in room 232 (a third floor, 2 bedroom suite w/ a beach view). Unlike some places that claim you have a beach view and give you just a "sliver" of beach in your sight, this room had a direct and 180 degree ocean/beach view and the ocean was 50 yards away! Another bonus was that the Beach Club restaurant and one of the pools were a quick 2 minute walk from our room.
2. There were some friendly staff, one particular waitress that seemed to always be cheerful and available come to mind (but my vacation brain blanks on her name: I know it started w/ an "A")
3. Safe. It had a gated entrance and the staff seemed competent.
4. Management eventually resolved an issue regarding our meal plan in our favor w/ a waiver of some charges.
5. It was not busy at all on the beach! Contrary to other reviews I read on this resort, there was no need to reserve beach chairs. We typically went to the beach at about 10 or 11 am, sometimes at 1 or 2 pm and found enough chairs for our family of five to have chairs in a row, and even w/ umbrellas for some of the chairs.
6. Concierges were typically helpful in providing information and setting excursions (though knowledge of what excursions may be enjoyed by kids was lacking). The horse backing riding excursion was enjoyed by everyone but my 14 year old daughter who had an unruly horse. They also assisted us in booking a helicopter hop from near the hotel to the main airport on the day we were to leave.
7. Food was typically good to very good tasting. Buffets are difficult to keep high quality, but most of the food was very tasty. There was enough variety on the regular menu to keep my family of 5 happy for most of the 6 day trip.
8. Beach was beautiful, relatively quiet, warm waters.
The Bad
SERVICE. Since there were 4 areas that the service was poor I will break it down even further.
1. Food. I realize there is "island time" for many island resorts, but the lack of timely service at breakfast, lunch, or dinner was at least a daily event as was the attitude we received when we declined to order the buffet or items of the day. Several times after we were seated no one would come back to the table to take an order for 115 minutes; this was during times when 1/2 the tables were empty too and there were at least 2 or 3 waitresses working. Other times when we did order a lunch or dinner that was not the buffet, yet still on the regular menu, it would take 40 minutes to get the meal. Dinner makes a little sense, but the lunch delay is crazy. We also had several times when no one came to offer us water or drinks for 10 minutes after sitting, but after trying to flag down some staff we eventually would find someone to bring us our water at least. It seemed to us that the staff was upset or put-out by our choice to not eat the buffet and they seemed to be pushing us constantly in that direction: perhaps they were instructed to do that or it just made their job easier? The delays were one thing, but the outright angry faces we received from at least two waitresses when we placed our orders (nothing fancy by the way) or questioned when our food would be ready was another. Prior Trip Advisor reviews did warn about the long delays in getting drinks or food from the roaming waitresses at the beach, and those reviews were 100% accurate. Not only was the waitress infrequently visiting the beach chairs (maybe every 1.5 hours), but when we did place simple standard orders for virgin scorpion and piton beers it took 1/2 to 3/4 an hour each time to receive them. I saw patrons walking from the beach toward the bar to place orders and they were often questioned by staff immediately before leaving the beach and directed to give their order to the beach waitress who was standing by. We bypassed this problem by bringing our own waters and drinks or by ignoring the beach patrol to place the order directly at the bar/restaurant. The waitresses, however, did do a good job in finding us a table on the one or two nights that we did not have reservations for dinner (but, again, it was not all that crowded so I don't think it was an issue). The reservation department did fail to advise us the time/hour that the beach "fire eating" show and other other activities were taking place when we did make a reservation so we missed those events.
2. Front desk/Management/Reservation. Upon check in, and the following two days, the front desk (including management) informed me that we had booked and already paid in full for the "all inclusive" meal plan. Four months prior to our vacation we made our reservation and initially signed up for all inclusive meals, but upon seeing the price we would pay each day for that (about $1,000 US) we changed our minds. We notified our travel agent and Pleasant Holidays who promptly cancelled that plan days after we made our initial reservation. I thought that Pleasant Holidays or our agent had found some other deals that they applied to our trip (that has happened many times in the past). To be safe I did email our travel agent who investigated. That resulted in the front desk advising me on our third day that we were not all inclusive, that there was some type of mistake that the hotel only just learned of, Pleasant Holiday or I must have been the cause of the error, and that we would be charged for the lunches and buffets we had purchased during our first 3 days. This was despite the staff acknowledging their repeated assurances to me that we were all inclusive. Thankfully, a few hours later, the hotel manager called me back and informed me that they would waive the meal charges (except tips) for the time up to our notice on the third day. The front desk/management also mistakenly believed we had 6 people in our party instead of 5, and we were initially charged more for our airport transfers: the management did reduce those charges when we informed them of their mistake.
Other problems we had were obtaining change or money (be it US or Caribbean). If the hotel staff, bellhops, bartenders, excursion personnel, etc., want tips put in their hands, on the pillows, etc., then it helps if the hotel will provide a means to do that. I was only trying to break $20 or $50 bills and/or $50 traveler's checks totaling about $300, and would have been happy to receive the Caribbean currency, but it often wasn't available or I was told they could only give me $50 US and that was in large $100 and $50 Caribbean currency.
3. Excursions. The hotel is not responsible for the organizations that operate excursions, but it may want to find some more reliable and kid friendly excursions to offer. We were disappointed when a reserved event was cancelled the day prior because the concierge said the event was full and they were not aware of that when we booked. Moreover, the concierge seemed out of touch on what excursions may be remotely kid friendly (we have a 14 and 12 year old daughters, and an 8 year old son). The Volcano tour the concierge recommended for my wife and son was very delayed when other participants from other hotels were late by .5 hrs (the excursion company gave them the wrong time by an hour), the tour guide took them to a lunch that was also delayed, and the return time was about 1.5 hours later than we were advised. The only part of that volcano trip that my 8 year old son enjoyed was handling a large boa. Frankly, none of the outside hotel excursions seemed very kid friendly except the horse back ride I mentioned earlier: the sunset sail was fun for the adults, but kind of boring for the kids. The excursions that were at the perimeter of the hotel beach (jet skis, tow inner tubes, etc.) were not sanctioned by the hotel, and we received the warning from the hotel security guard prior to going on the inner tubes pulled by a boat.
4. Room. A sliding glass door lock was not working when we got the room, and they sent out a handyman the day we told them about it. The door led to a private balcony w/ its own secured door/entrance so we were not overly concerned about it for the one night the lock didn't work. A toilet was also not draining; when they sent out a plumber to unplug it there was waste liquid splattered on sides of the toilet and the floor despite the plumber's attempt to clean up. We had reserved/requested a roll away when we made our reservation, but it was not provided upon our arrival. We called and it was delivered that night.

In all, it was a fun trip, very good food, and the accommodations were beautiful. As others have said, a few basic things like a small store for food, snacks, beach items, etc would be great. But the biggest concern was the long delays for food and services, especially when you are paying premium prices for the lodging.

Room Tip: Beach front 2nd or 3rd level rooms should give you spectacular views of the beach and ocean! Moreove...
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MerkUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

Upon arriving at the Landings at 445pm, we were greeted by a somewhat rude bellman who took us to a harbor facing 3-bedroom villa. Upon entering, it was quite evident that the room had not been cleaned as there were large heaps of sheets and towels on the floor. This was upsetting as we were travelling with our 2 infant children who were very cranky after a long day, and my wife had a function to attend at 6pm. After some confusion and phone calls, we were eventually relocated to similar accommodation on the beach front. This villa was ample size, with an open layout and modern design, amenities, appliances and fittings. They also provided cribs at no added expense. Breakfast was included, and the buffet options were delicious and an excellent start to the day. There are a number of beach activities available along the calm shore. The staff at the restaurant and beach were friendly, hardworking and pleasant. But when we returned to our room at 3pm, it had not yet been cleaned. This was very disappointing and unfortunate. The room was cleaned promptly upon us complaining, and thankfully there were no more surprises for the rest of the trip. Despite those negative experiences, I would return to the Landings with my family, and would recommend it to others.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Adi1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

We stayed at The Landings for two weeks in April, our expectations were high, but then it's classed as a 5* resort so it should have delivered, but it didn't.

We travelled from the US joining family from the UK, between us we have four young children and this was our first family get together in two years, to celebrate my husband and his twin brothers 40th birthdays.

The good .... The accommodation here is magnificent, we had a two bedroom ground floor ocean front/beach access apartment, it was great, especially as we needed to get out on the beach before 7am to secure four sunbeds together! The ocean view is amazing as Rodney Bay area is so pretty and we had great sunset views.

Housekeeping although a bit erratic on timings, Sophie and her team were great, they were friendly, thorough, apologetic if they felt they were disturbing us and they so good with our girls which for me is always a plus! 'Tim' who served us in The Palms was attentive and friendly and when we bumped into him again at The Beaches he always remembered us and was friendly and courteous, and then there was Carol (from kids club) & Sheryl (Beach Bar) who babysat for us, they were great and the kids loved them. Also the chefs on the omlette station they were always polite and said 'enjoy your breakfast'.

The bad ... oh the service, there I can't get past it, it was so bad, the staff seem to not care, not want to serve you, I really felt I was putting people out when we ordered something. Like others have said the staff looked like they just couldn't cope and didn't care, not what I expect for the cost of this trip.

They need a beach shop, they could make a killing, suncreams/kids beach toys/goggles etc. A small provisions shop would be great as the shuttle doesn't always run, there must be a minimum of four people wanting to head into town and unfortunately when it does it really only gives you time to do some groceries as it collects you one hour later.

The Landings has HUGE potential ... they just need to knuckle down get their customer service food and attitudes sorted.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank AmandaParks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

We stayed at The Landings the week before Easter. We had an enjoyable stay while we were there. We have a family of 5 and we stayed in a 3-bedroom, ground level oceanfront with a plunge pool. Very nice accommodations!

We recommend: If you can stay oceanfront it is very convenient-it is close to the restaurant/pool/beach, stop for some groceries in Rodney Bay on the way to the resort just to have a few things in the kitchen, all inclusive meal plan, be prepared to wait for service at the restaurant (island time), our kids went to kids club a few times and enjoyed it (Carol was great), the water sports are fun to use right in the bay area, and if it is a busy time--reserve your chairs/umbrellas early in the morning.

All in all, we had a very enjoyable week. Our kids loved the beach and the pool. If you are able to get past the slower service at times you will enjoy this resort.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank KariRoberts5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014 via mobile

Well first off be prepared for about an hour and forty min taci ride from UVF.

Reception was very friendly and helpful and so was concierge when we booked our tour.

The gym is pretty decent for a resort gym.

Having a washer/dryer in my room was a definite bonus.

Breakfast buffet is great.

Tuesday bbq and entertainment with fire dancers was awesome.

But... There needs to be some major major training with the wait staff at the beach restaurant. They run around like chickens with their heads cut off. Quite often being asked various times by various staff the same questions to the point where it's annoying. The staff have no idea about specials in the evening and that's probably cause the person I assume is the food and beverage manager just stands around doing nothing and quite often I just see hom sitting down and eating. That restaurant has such great potential and the lack or organization just ruins the experience.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank SunandFunMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

Pros
Good quality and spacious accommodation
Lovely beach which is great for children
Good staff at the Kids Club, our children really enjoyed it!

Cons
. The service is at best average and certainly not what I would expect from a 5 star hotel
. No consistency in service: some staff are very friendly and helpful whilst others rather unfriendly and unhelpful
. Food is reasonable but not memorable and certainly not 5 star
. Palms restaurant was good but incredibly expensive (USD600 for 2 courses for 4 people plus drinks) I would recommend eating in Rodney Bay where food and service is much better value.

. We were celebrating a double 40th Birthday and a friend from home had emailed the hotel in advance to arrange for champagne on our birthday; unfortunately we were only told about this by the Front Desk when checking out 3 days later!! No apology was offered.
No on-site shop for water, sun cream, kids beach toys etc. Why?

In summary, yes the accommodation is great but this is seriously let down by the service and food and in my experience this is a 4 star hotel selling itself as 5 star with prices to match!

We went as two families (inc. 4 young children) for two weeks over the Easter hols.

Room Tip: Would recommend beach front for lovely view. We had a 3 bed beach front close to the pool/bar etc. w...
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank johnS37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyle P, General Manager at The Landings St. Lucia, responded to this reviewResponded 26 April 2014

Thank you for your recent review and the nice comments about our villas and kids club. Sorry that we fell short on the service. Your comment about Palms is a concern. The price you state seems very high, unless of course, the wines were outstanding. Our food pricing is level with the pricing of similar restaurants in St. Lucia. Appetizers range from $14 to $21 and mains range from $21 to $38 I have shared your comments with our F&B Team and can assure you that we review all feedback with the strive to improve. Thank you again for staying with us. we look forward to welcoming you back.

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Additional Information about The Landings St. Lucia

Address: Pigeon Island Causeway | Rodney Bay, Gros Islet CP5984, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Gros Islet
#2 Spa Hotel in Gros Islet
#2 Luxury Hotel in Gros Islet
#2 On the Beach Hotel in Gros Islet
#3 Family Hotel in Gros Islet
#3 Romantic Hotel in Gros Islet
Price Range: £251 - £1,490 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Landings St. Lucia 4.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Landings is St. Lucia's premiere beach resort featuring one, two and three-bedroom all suite villas. Accomodations include full kitches, state-of-the-art amenities, private terraces and personal plunge pools. The resort offers, beachfront dining, a full array of water activities, 80-slip yacht harbor and Soleil Spa. Free Internet Beach Largest Suites north of St. Lucia ... more   less 
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Also Known As:
The Landings St. Lucia, a Rock Hotel Castries
The Landings St. Lucia Gros Islet

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