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“Sweet Sugar Beach”

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Sugar Beach, A Viceroy Resort
Ranked #4 of 11 Hotels in Soufriere
Certificate of Excellence
Reviewed 15 March 2013

The refurbishment of this hotel has been done exceptionally well without losing the charm of the old La Jalousie. Stayed in a cottage which has been kitted out with great flair and taste; loved the amazing bathroom with double showers! Great to have your own - albeit small - pool.

The food is really very good especially in the Great Room. Only quibbles are that the service in the breakfast buffet is erratic; this is one area where with the volume of people being serviced they should allocate waiting staff to specific tables, rather than letting it be a free for all. It means that you might have to ask 2 or 3 staff for something before it is delivered. I felt that the self service buffet was a little limited and the coffee was terrible! The beach staff could also do with being a little more on the ball; beach loungers which had been vacated were often left with towels and empty glasses all afternoon which makes for a messy looking beach [as well as being off-putting to look at].

Other than that we found the service to be very good and loved our spa treatments.

We really hope to return here.

Room Tip: Ask for a heated pool if you are fussy - not all are. Ask to be situated away from the road [can ge...
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  • Stayed: March 2013, travelled as a couple
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Thank bw27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded 21 March 2013

Good day,
Thank you for your feedback about your recent stay at Sugar Beach, A Viceroy Resort.
We are glad that on the whole you enjoyed the resort and your accommodation and that you appreciated the changes that have been made to the property without losing the essence of this beautiful location.
The staff in the Great Room restaurant will be pleased with your comments and I am delighted to be able to share your views with them.
Regarding your concerns about the service on the beach and in the Terrace restaurant, we are continuing to review our service standards in those areas to ensure that the best possible service is provided. Our training efforts are on-going and we hope they will yield positive results and real improvements.
Once again, thank you for your comments and business. We look forward to your return visit to share firsthand the changes made in light of your concerns.
Regards,

André Boersma
General Manager

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1,162 - 1,168 of 1,339 reviews

Reviewed 13 March 2013

The £60M spent on transforming the previously "shabby chique" Jalousie Plantation into the Sugar Beach Resort has resulted in truely amazing place. The upgrade has been executed very tastefully, everything is clean, crisp and functional and of a high quality. Staff selection and training has clearly been rigerous and you get an occasional glimpse quality assurance proceedures which support the very high service standards. Our sole caviate is that this is now very definately an American style resort which, were it not for the Pitons, could be located in almost any tropical country.

We were allocated Sugar Mill Room 7 with which we were delighted. It provided a good sized garden with resident humming birds, reasionable privacy and a small but welcome plunge pool . In addition to the accomodation amenities which you would expect in a resort of this price and rating, there were many unexpected features including a large roof top deck with day bed, table and chairs plus very comfortable sun loungers, a clawfoot bath just outside the bathroom plus a dimmer on one of the bathroom lights in case you needed to pay a visit during the night.
The butler service was usefull and helpfull without being intrusive.
One tip - Local beer, water and some soft drinks from the minibar are complimentary. Do not stock up prior to arrival, as we did.

On the food front, the breakfasts, in the words of a now deceased food critric, were historic, do try the blueberry french toast with baked banana.
The quality of food and service in the Great Room could only be described as GREAT.
The Bayside restaurant was only average. We like our vegetables "al dente" but when the chef visited our table, he was unble to bite into them.

As you would expect, the pool and famous beach are both lovely and the people density is low. We never had a problem finding a sun lounger.

We have many happy memories fron this holiday including such enexpected experiences as watching Mama Mia on a cinema screen on the beach in the warm evening air with a full moon
overhead.

There is very little to criticise about this resort. Constructive suggestions are:
Recognise that American corporate events can be noisy and intrusive.
Add a firm pillow to the pillow menu. (Hence loss of one point on sleep quality).
Get some quieter leaf blowers or do not use them in the spa area outside room 7 at 07.30 in the morning.

Room Tip: Unless you have real need for a villa, seriously consider the Sugar Mill Rooms. They are in a lovely...
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  • Stayed: February 2013, travelled as a couple
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2  Thank Cedric324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded 21 March 2013

Good day,

Thank you for your encouraging comments and feedback about your recent stay at Sugar Beach, A Viceroy Resort.

We are happy to hear that you are impressed with the changes that we have made to the resort. Many of our guests share your opinion.

Our aim is to deliver the best possible service to our guests and we are glad that you fully enjoyed your accommodation along with everything else we offered. The staff will be pleased with your feedback.

Once again, thank you for your business, comments and recommendations.

Regards,

André Boersma
General Manager

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Reviewed 12 March 2013

Well where do I start, the most beautiful and wonderful place I've experienced. Staff so helpful, friendly and willing to offer advice / ideas for places to visit / see. Was only there briefly for work, but felt very relaxed and came away feeling I'd been there a lot longer. Spa was amazing, and again the staff were discreet and friendly.
I stayed in a Butler suite, 318 which was so clean, beautifully decorated with personal touchs like rose petals on the bed, a snack left out for me as we arrived so late.
The location is perfect and food was amazing. Highly recommend.

  • Stayed: January 2013, travelled on business
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Thank Melanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded 21 March 2013

Good day,
We are delighted to read that you enjoyed your stay with us, and would like to thank you for providing your feedback.
We certainly agree with you that our location is world class and we work hard to ensure that the service we offer compliments the stunning views.
Thank you once again for your review and we hope to welcome you back to Sugar Beach, A Viceroy Resort at some point in the future, next time for a longer vacation stay.
Regards,

André Boersma
General Manager

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Reviewed 11 March 2013

Great resort, , villas beautiful, clean , well maintained. Visitors need to be aware there is a butler service , you contact them to arrange everything, I found this a little intimidating but ours did a very good job and I got used to it. The other thing to be aware of is the shuttle service, it is very convenient, run by beautifully friendly people , who are an asset to the resort, but unless you are in the garden rooms or the beach bungalows, you need to travel in a shuttle to get everywhere, this does make things less spontaneous. We are big walkers but to get to some of the villas ,it is not only a long , very steep walk, but quite dangerous so we didn't do it.
The hotel is situated in a beautiful venue between the pitons, the dive centre is fab, really relaxed but very well organised with good kit. There are two restaurants, The Great Room which does do fantastic food and a beach restaurant, the difficulty is getting a reservation when you want one, its a bit like the towel on the sun lounger syndrome, its impossible to get a reservation at 7.30 , my partner took it on as a challenge trying a variety of techniques,but in the end we gave up and either ate early and faced the rampaging kids or left it later and tried not to doze off. The service in the beach cafe was quite variable, some times you were waiting 40 minutes + just to get a menu, but if you told them you needed to eat ( a sandwich) in less than an hour , they took on the challenge and delivered !!
Fresh fish was outstanding only, criticism is we would have liked expresso coffee which was not 'nespresso' I would have thought they could have had a proper machine to service the restaurants.
One down side for us was the lack of early evening gathering spots, if you have to have an 8.30 reservation it would be nice to have somewhere to go, both the bars were always empty all through the evening. The cane bar is soulless, someone has seen fit to put in floor to ceiling net curtains ( I am probably doing them a disservice) suffice to say , you could have been in a basement, the curtains completely concealed the view.
Breakfasts were entertaining, again a bit congested at peak times , the way some people spoke to the staff made me cringe.The continental buffet was a bit primitive but the a la carte breakfast menu highly sophisticated , I feel they could get more people through quicker if they added an egg cooking facility offering omelettes etc as part of the buffet , I don't think it would detract from the experience.
The biggest problem was the number of children, I understood why when I saw the tariffs, the hotel offers big discounts for children up to 17, so we would only go again out of school holidays.
Go all inclusive , house wines were pretty good.
Staff fantastic, especially Fabian, Alex, Mossiah, Richie ( Troy! ) all the shuttle drivers were a joy, cheerful, chatty and helpful.

Room Tip: Go for the sugar mill rooms to avoid the shuttle.
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  • Stayed: February 2013, travelled as a couple
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4  Thank Zeus_Faber_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded 21 March 2013

Good day,
Thank you for sharing your comments following your stay at Sugar Beach, A Viceroy Resort.
Comments such as yours allow us to fine-tune the services we offer and to continually improve our guest experiences.
I am sorry that you appear to have had challenges booking your desired dining time at the Great Room restaurant. Your comments are highly unusual and it is extremely rare that we are unable to accommodate our guests at the times they request.
I would also like to apologize for the inconsistencies that you experienced with the beach service. We are continuing our training efforts to ensure that there is not a repeat of what you have described and that we can see tenable improvements on the beach and in our restaurants as well.
It so happens that your stay coincided with spring break which means we had a larger number of children than usual at the resort. I would like to apologize if this negatively impacted your stay in any way. I am surprised and sorry to hear that you were not made aware of the early evening gathering spots on resort. The Palm Court Lounge is open from 3pm until 11pm and is the perfect place for afternoon tea or early cocktails. The Bayside bar is open from 7am until 11pm and is a great place to watch the sunset, especially on a Monday when we have our sundown social event. There is also the Cane Bar, but we find most of our guests prefer the open air ambience of the other venues before dinner and then usually visit the Cane Bar for an after dinner drink. Once again, thank you for your comments and business. We look forward to welcoming you back to Sugar Beach, a Viceroy Resort in the not too distant future..
Regards,


André Boersma
General Manager

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Reviewed 11 March 2013

This resort is worth every penny. The service is impeccable, the food is the best I have ever had, and you cannot beat the scenery nestled in between the Pitons.

We were lucky enough to be upgraded to the Butler Suites, since they were remodeling the pool area when we went. Our room had an infinity pool, the comfiest bed I have ever spent in , and a claw foot tub. It was very upscale.

  • Stayed: October 2012, travelled as a couple
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Thank Snowgurl0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded 21 March 2013

Good day,
Thank you for posting your overwhelmingly positive comments on TripAdvisor.
We are always happy to hear when our guests are pleased with our high level of service and quality offerings in all areas. We are also pleased to know that you appreciated the room upgrade and that you really enjoyed our amenities. The team will be delighted with your comments.
Once again, thank you for your business and we look forward to serving you again soon.
Regards,


André Boersma
General Manager

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Reviewed 8 March 2013

I cant fault anything. We stayed a Sugar Mill Room which was very good. Made some use of the butler service. In fact we never went to reception until our last day. I took the advice of a previous reviewer and went for the all inclusive option, and am glad I did. The house wines were very good, there were no exclusions on any of the menus.
The food was excellent on every occasion. There is a little bit of building work going to build more villas which you can hear on the beach. We stayed for 7 nights and were sorry to leave.
The location is brilliant. We didnt use the spa, so cant rate it

  • Stayed: February 2013, travelled as a couple
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4  Thank tomtom333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded 27 March 2013

Good day,
Thank you for taking the time to comment on your recent experience at Sugar Beach, A Viceroy Resort.
We are always pleased to hear positive comments from our guests. Our aim is to deliver the best possible service and we are glad that you fully enjoyed your time at the resort. The staff will be delighted with your feedback.
You may wish to be aware that the hotel is not building any new hotel villas for the foreseeable future, but the minimal work that you may have been aware of was being done on private residences at the far end of the property. This is being done in an area away from hotel accommodations and is not expected to impact Sugar Beach guests in any way. I am sorry if you were concerned by any noise associated with this.
Once again, thank you for your comments and your business. We hope to welcome you back soon.
Regards,

André Boersma
General Manager

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Reviewed 7 March 2013

Staff were truly superb at this hotel - very friendly and helpful at ALL times. Grand Luxury Villa a haven of peace and luxury.
Only criticism was no late booking out available except for newly introduced and extortionate rate of $300 - mainly due to buse of the system we heard. Sad, as other hotels of a similar grade, worldwide, have always been accommodating. Also Menu at Bayside restaurant was a bit limited and didn't change much. Wine is incredibly expensive.
But apart from these small areas it was perfect - again the Staff were great. Butler service perfect, and the shuttle has improved dramatically since we were there 10 years ago with the use of the "firefly" ordering system - by radio. Beds were the best we have ever slept in.

  • Stayed: March 2013, travelled as a couple
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3  Thank Hussar788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded 10 March 2013

Good day,
Thank you for your feedback about your holiday at Sugar Beach, A Viceroy Resort.
We are happy to hear that you thoroughly enjoy your holiday with the exception of the disappointments that you mentioned.
Thank you for your comments about our newly introduced charge for late check-out where availability allows. During periods of high occupancy, we simply don’t have the rooms available and need to prepare our rooms and villas for the arrival of new guests. Generally speaking, we can usually allow guests to remain in their room up to 45 minutes after our usual check-out time. However, the late evening departure of the British Airways flight means guests flying back to the UK on this flight often need their rooms up to 5.30pm—a full day. Majority of hotels around the world charge a half day rate for such a late check-out (five hours after normal check-out time). We have elected to charge a rate lower than the industry norm for luxury hotels.. You may also wish to be aware that some of our guests actually book and pay for an additional full night to ensure a late check-out in the same room.
I am sorry that you found the menu in the Bayside to be limited. Our chef would have gladly prepared dishes to your satisfaction had you made him aware of your concerns. Unfortunately, when it comes to the price of wine, our hands are often tied. We strive to offer wine selections to suit every palate and budget but also have to factor in the cost of shipping these wines to St Lucia and the taxes and duties we have to pay to bring them to the hotel. We continually review our list to ensure there is a broad and affordable selection.
Once again, thank you for your comments and business. We look forward to welcoming you back to Sugar Beach, A Viceroy Resort.
Regards,

André Boersma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Soufriere
#2 Top resorts Hotel in Soufriere
#2 Family Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#3 Spa Hotel in Soufriere
#4 Romantic Hotel in Soufriere
Price Range: £385 - £1,820 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 96
Official Description (provided by the hotel):
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 96 Luxury Sugar Mill Rooms, Cottages, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. Two stunning white sand beaches, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere

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