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“Best holiday ever”

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Sugar Beach, A Viceroy Resort
Ranked #4 of 11 Hotels in Soufriere
Certificate of Excellence
canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Best holiday ever”
Reviewed 4 February 2014 via mobile

My husband and I visited Sugar beach and had the best time of our 15 years togeather. When we arrived we were greeted by our butler Fabian with fresh drinks and cold towels. Our beach bungalow was amazing with a pool that can be heated.

The resort is beautiful with white sand beach and lovely restaurants to an amazing rainforest spa. Our butlers fabian and markenzie made our stay one we will never forget they made everything possible with a smile. On the night of my wife's birthday they had our room decorated with flowers and champagne (thank you again fabian and markenzie.)

We will most certainly return to this resort.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank smithk730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, 10 February 2014
Good day,
Thank you for taking the time to comment on your stay at Sugar Beach, A Viceroy Resort.
We appreciate your positive comments highlighting the high quality service that you received from our friendly and professional team members, especially your butlers Fabian and Mackenzie. They will be delighted with your feedback.
We aim to offer amenities and services that are captivating and inspiring to our guests and to ensure that their needs are not only met but exceeded. I am happy to hear that Sugar Beach, A Viceroy Resort provided a first-class experience for you.
Once again, thank you for your comments and business. We look forward to your return visit in the not too distant future.
Regards,

André Boersma
General Manager
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  • Location
  • Sleep Quality
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  • Value
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English first
London, United Kingdom
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 3 February 2014

overall a very good destination - you cant go wrong. I personally preferred the overall experience to Jade Mountain. Food was great and I really liked /the Ipad use in the rooms. Great site for snorkelling but mind the visitors from other hotels.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EnglishMango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, 10 February 2014
Good day,
Thank you for taking the time to share your feedback regarding your stay at Sugar Beach, A Viceroy Resort.
We’re happy to know that you enjoyed every aspect of your stay. We are particularly pleased that you appreciated our culinary offerings and the personal touch of technology in your accommodation.
I would like to apologize for the crowd that you were faced with at our snorkeling site. We had an unusual influx of cruise ship visitors during the period that you stayed with us.
Once again, thank you for your comments and business. We look forward to your return visit in the not too distant future.
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2014

I don't believe our wedding would have been half as beautiful or as flawless if it weren't for our incredible wedding coordinator, Marcus Joseph. Everything was arranged perfectly and Marcus worked within our budget to design the perfect wedding. I hope this review reaches him since my husband and I are so thankful for his work in making our wedding better than we even imagined it could be.
Last year, my then fiancé and I visited St Lucia and stayed in a neighboring resort. We visited Jalousie beach for a day of snorkeling and met Marcus while we were walking around Sugar Beach. He took us to all the wedding locations and we fell in love with the gorgeous views from the Sunset Deck, but we thought it would be outside of our price range. After emailing with Marcus later, we worked it out so that we could have the ceremony at Sugar Beach but still stay at another hotel nearby. The day of the wedding was planned out wonderfully, and from the early morning until the evening Marcus's calming presence and undivided attention ensured that everything ran smoothly. Marcus also arranged for a photographer, Luke, who did an incredible job and left us with perfect photos that captured the sweetest and most inspiring moments of the day. Our guests have described the location as one of the most romantic settings they've seen, and everyone had an amazing experience at the beach and the ceremony. (Although we didn't have a chance to stay at Sugar Beach, the resort is immaculate and offers some of the best views of the Pitons on the island.)
Thank you again to the amazing staff at Sugar Beach, especially Marcus and Luke, for both creating and sharing our dream wedding with us and leaving us with these memories of the best day of our lives. It's difficult to put into words how much your positive energy and support meant to us throughout this entire process. Thank you!!

  • Stayed January 2014, travelled as a couple
    • Location
    • Service
Helpful?
2 Thank Jen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, 10 February 2014
Good day,
Thank you for your overwhelming and moving feedback about your wedding at Sugar Beach, A Viceroy Resort.
We are elated that Marcus provided extraordinary service from your first encounter with him. Marcus is great at what he does and it is gratifying to hear that he made your dream wedding a reality by providing a very high level of service, care and attention to detail. Rest assured Marcus is a close follower of Trip Advisor and really appreciated your comments. . We will also pass on your comments to Luke.
Once again, thank you for your positive and encouraging feedback and business. We would welcome the opportunity to serve you again as a resident guest, perhaps for your first wedding anniversary.
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newtown, Pennsylvania
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 February 2014

Our first stay in Saint Lucia was a memorable one. A seven night vacation with myself, wife, and three daughters (ages 12-17) was spent at Sugar Beach in a one bedroom villa style residence.

Pros:
-Unbeatable location on a beautiful stretch of beach between the twin Pitons. No other location on the island could have been better than this location for shear natural asthetics.
-Exemplary "butler" service catered to most of our needs at our villa residence and on the beach.
-Good, not great dinning options within the resort. Sushi was excellent but, as expected at an isolated resort, overly expensive. Try off property dinning locations as well.
-Beach activities if you're so inclined were varied and bountiful for an isolated resort. Great for the kids to snorkel in a restricted marine ocean area off limits to all but snorkelers. Also great for kids were paddleboards, kayaks, and motorized options in the water
-Grounds were extremely well kept and lush
-Actually a decent gym for a resort
-Tennis was easily booked
-Management was visible and hands on...during our stay an unexpected severe storm hit the area and surrounding islands. management handled the potentailly difficult situation very well.

Cons: objectively even the best vacations could retrospectively be made better and that is what I'll include below..
-Pet peeve of mine and evident here as well: even though the resort was exclusive and had limited numbers of accomodations, it was the holidays and the resort was full. That being said, no matter how full a resort is, it should never be a necessity for guests to have to "reserve" their beach "area/chairs" ahead of time. A resort should have enough space/area for even a full capacity to not have to spend time to place personal property on chairs to ensure a spot on the beach later in the morning.
-The sheer beauty of the beach/location is a magnet for day trippers to come to the beach. Although the resort fully separates their guests from the daytrippers it was a slight diversion. Thankfully no cruise ships were ever in sight.
-Do not book off property excursions throught the resort. Although well managed, you will pay a significant price premium for their middle man efforts. Research and book on your own if you are so inclined. Probably better for the local economy as well.

Wonderful location, wonderful island...would definately return when back in Saint Lucia.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hbg12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, 4 February 2014
Good day,
Thank you for taking the time to post your comprehensive review of your stay at Sugar Beach, A Viceroy Resort.
We are pleased to hear that on balance you enjoyed your stay but also appreciate your feedback about the areas that caused you some concern.
We have sufficient beach chairs to accommodate guests when we are operating at full occupancy. It becomes challenging when one couple choose to occupy four beach chairs and when all the shaded lounges are taken and other guests want shaded lounges. We are looking at ways to rectify this concern to ensure that our guests are always satisfied in that area.
We try very hard to manage non-resident guests by preparing a separate area with lounge chairs on the right hand side of the beach. However, your stay coincided with the very busy festive season, which brought more than the usual number of visitors to our beach.
At times, we could see that the snorkeling area was a little congested, but unfortunately, with all beaches on the island being public, there is little we can do to limit the influx of day visitors. We continue to work with the Soufriere Marine Management Area and the Marine Police to find ways in which we can limit the number of non-resident guests brought to Sugar Beach by tour providers. The dialogue is continuing and we hope to find a solution soon.
We try our utmost to anticipate our guest needs and want to ensure that we have safe and enjoyable tours and excursions available to them in the event that they are interested. It is not mandatory that guests book tours and excursions with the resort. They also have the option to deal directly with the supplier. We recommend reputable tours and excursions to our guests. When situations arise, we can get involved and help to ensure guest concerns are addressed.
On behalf of the entire team, we are very thankful for your comments and business and look forward to welcoming you back again soon.

Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 January 2014

This Hotel and its facilities are First Class and having just spent 7 amazing days I will definitely return.
The hotel delivers in all ways with great facilities, bedrooms & villas. There is a large swimming pool, great beach and staff always on hand to assist.
This Hotel has been extensively refurbished over the last 2 years, the owner has done an amazing job, and the team running the hotel deliver fantastic service daily.
It really is special.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, 4 February 2014
Good day,
Thank you for your glowing comments about your stay at Sugar Beach, A Viceroy Resort.
We are delighted to hear that you enjoyed everything that we offered and you are considering a return visit.
Our aim is to ensure that our guests are satisfied, especially our returning guests. Thank you for recognizing and appreciating the enhancements and progress that we have made over the last three years.
On behalf of the entire team, we are very thankful for your comments and business and look forward to welcoming you back again soon.

Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford UK
Level 6 Contributor
239 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 30 January 2014

We loved Sugar Beach - our luxury villa was in a cluster up on the hillside away from the heart of the resort, so we had relative peace and tranquility (apart from the construction vehicles heading to the latest development taking place!) with our own oversized plunge pool. The rooms and bathrooms are beautifully styled and furnished.

Top of our list are the butlers: charming, well informed and very helpful, and the oh-so-welcoming "meet and greet" guys at the main hotel reception.
The terrain is very extreme - hence the provision of tuk-tuks to ferry guests around. The drivers were all very engaging and friendly.

The pool was impressive - very large and well situated. The sunbeds on the beach were rather block like, but I am guessing this is to stop them blowing over as the wind can get up.

Dinner in the Great Room was a treat, with excellent service . Some of the portions were not overgenerous but this did not detract from our enjoyment.
Service on The Terrace and in the Bayside Restaurant was slightly less impressive. Our experiences here would have been greatly improved if the staff were a little more engaging. However, the breakfasts were extremely good, but just watch out for the birds!

Our visit to the Spa - my husband's first ever massage - was luxurious! Vernanka and Dwayne were both professional and friendly. After our treatments, the walls of the "room" were opened and we had our own heated outdoor stream fed pool!

Sugar Beach is a luxury resort, and the prices reflect this. However, it is well worth it, and we are planning our return!!

Room Tip: Choose a luxury villa away from the main part of the resort
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, 4 February 2014
Good day,
Thank you for your positive comments about your stay at Sugar Beach, A Viceroy Resort.
We are glad that we were able to provide you with a generally great experience.
Thank you in particular for your comments about the staff at the Bayside and Terrace Restaurants. We are continuing to review our service standards in these areas to ensure that the same high level of service is provided in all of our restaurants.
We are also pleased to hear that you had the opportunity to experience our top-notch Rainforest Spa.
Once again, thank you for your comments and business. We look forward to your return visit to share firsthand the changes made in light of your concerns.
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 January 2014

From the friendliest, most attentive staff I've ever encountered to the unbelievable vistas, this was the vacation of a lifetime. We stayed in a villa and it was perfect. A very comfortable bed, private pool, bath, shower, AND outdoor shower will make it hard to leave your room! Seriously, you can shower while looking at a rainbow passing through a mountain!!

But once you do venture out, you can enjoy kayaks, paddle boats, snorkeling, a quick water taxi to Castries, delicious meals, relaxing massage, a complimentary steam room visit, and the beautiful ocean between the Pitons. I couldn't recommend this place highly enough. Special shout-out to Sherman for your friendliness and Adrian for safely driving us to different events and making sure we were taken care of. The staff were ALL exceptionally friendly, from the greeters to the housekeepers to the butlers.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, 4 February 2014
Good day,
On behalf of the entire team, I would like to say how delighted we are that we met and exceeded your high expectations in all areas during your recent stay at Sugar Beach, A viceroy Resort.
We are committed to making your holiday experience fulfilling and memorable by providing first class services and amenities, and it is always gratifying to receive reviews such as yours.
I will communicate your feedback to the entire team and commend them for a job well done.
Once again, thank you for your very valuable feedback and we look forward to welcoming you back in the not too distant future
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sugar Beach, A Viceroy Resort

Property: Sugar Beach, A Viceroy Resort
Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Soufriere
#2 On the Beach Hotel in Soufriere
#2 Family Hotel in Soufriere
#3 Spa Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#4 Romantic Hotel in Soufriere
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 96
Official Description (provided by the hotel):
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 96 Luxury Sugar Mill Rooms, Cottages, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. Two stunning white sand beaches, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere

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