I tried to avoid writing any public reviews of this hotel, but after having a pretty terrible experience and my boyfriend writing his concerns directly to the hotel and never hearing back from them it prompted me to write this. Apparently they only like to respond to Tripadvisor reviews!
If you are easy to please and the little things don't bother you, then go ahead and read the great reviews about Ladera. This ISN'T one of them. If you're like us, and the little things do matter, then you should pay attention to this review if you're thinking about staying here.
The one thing I will say is that this hotel, had VERY nice employees working there, which is why I was so surprised that we never heard back about our complaints. Unfortunately though, customer service isn't everything - so while we can't wait to go back to St. Lucia, we will most definitely not be going back to Ladera.
We arrived at Ladera for a week after reading TONS of reviews on here with all these people recommending it and thinking it was so fantastic. Honestly, when we got there, we were pleasantly surprised about how big our room was (ended up having 3 bedrooms), and how we had the most amazing view looking out onto the Pitons. It looked like complete paradise. Probably because we spent most of the days down by the beach and not at our hotel b/c the pool was too small. The blinders quickly came off once we hit our 3rd day there. We kept waking up in the morning and seeing that there were small pellets of what looked like some sort of feces all over our things and the floor. The 3rd night, one of us happened to look up on the ceiling and see a ton of lizards just camping out upside down. Apparently, they come out at night, and although they don't bother you, they crap all over your things! Not only do the lizards come out at night, but so do the BATS. The first couple of nights we just saw them flying by which didn't bother us.....until one of the bats got caught in our room and couldn't find its way out. NOT OK! So we had to scurry into the netted bed and hear it flying over our heads back and forth for most of the night. Needless to say, the rest of our nights we were there we did not sleep well, and were scared of a bat flying into our face if we were outside of the bed. We tried to keep the lights on until we went to bed just to try and keep them away, but it was very unnerving nonetheless. If the hotel had some sort of a net wall at the very least that you could choose to put up at night, then it would have been more comforting and we would've dealt with all the lizards on the ceiling....but they don't.
Besides our creature scares at night, the pool in the room was pretty filthy and cold, so we couldn't even use it. And because the floors are so lacquered and everything is wood, it was hard to tell the first couple of nights, but they don't really do a fantastic job of cleaning the place and all the lizard feces as much as they should. The food at the restaurant is decent, but not the best, and the bar/restaurant area closes on the early side so there's not much to do at night except hang out in your room or of course, go to sleep.
The couple of redeeming qualities the resort had was definitely the view, as well as its access to Sugar Beach. Although we had to pay $50 to use the Viceroy's lounge chairs every day, at least we got to enjoy the Viceroy's resort and their beach, as well as their food (which was better than Ladera's food). If we go back, this is where we'll stay (especially since it has 4 walls for the rooms).
I recommend St. Lucia 100% - the island is gorgeous and everyone there is so nice. I just don't recommend staying here unless of course you love to camp and don't mind bats & lizards everywhere at night. I do recommend though, going here eat least once for dinner during sunset since I do believe it has the best view.
- Official Description (provided by the hotel):
- Ladera is the pioneer of the open air three-walled concept in St. Lucia and has since been distinguished by a wide range of international publications, awards and accolades from Conde Nast Traveler, Travel + Leisure, Forbes Life Caribbean Travel and Life, Brides Magazine and countless others. Ladera was once part of Rabot Estate, one of Soufriere's oldest plantations, which still borders the resort. In the late 1960's a parcel of land was sold and developed into a small cluster of condominiums and christened Dasheene, named after the thousands of large, glossy-leafed dasheen plants (also known as elephant ears) harvested on the site. In 1982 it was transformed into a unique resort and changed hands a number of times before emerging as Ladera under the current private ownership. The mission has always been to offer an unparalleled guest experience that is quintessentially Saint Lucian, one that embraces the magnificent views and offers harmony with the surrounding natural beauty and rich bounty of the island. Today, that commitment to sumptuous authenticity is evident in everything from the innovative renderings of fresh local dishes at Dasheene restaurant, to the use of Caribbean timbers, stone and tile work used in the guestrooms and public areas. Yet it shines through most effectively with warm and welcoming Saint Lucian staff. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hotels.com, TripOnline SA, Ebookers and HotelQuickly so you can book your Ladera Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ladera Hotel Soufrière
- Ladera Resort Soufrière
- Ladera St Lucia
- Ladera Resort St. Lucia/Soufriere