We stayed at the Hotel Chocolat St Lucia in January 2012 to celebrate our anniversary
We booked the new Pod Luxe Villa Rooms which were due to be completed 1st December.
I emailed in November and again mid December to check that the rooms would be ready and building work finished before our stay and was confirmed our room would be completed by our stay
We arrived at the hotel which was lovely and offered a welcome drink while we waited for the manager to come and see us. We were told that the Pod Luxe Villa rooms were not completed and not ready to be utilised so we were going to be staying in one of the Pod Rooms.
We were a bit upset at not having been informed before especially as I had emailed to double confirm it twice and we felt like it was a bit dishonest – but they promised to make our stay special for the occasion.
So we were taken to our room; it was lovely, done to a high specification, nice decor and generally a really nice room – our only concerns were the bed which was quite small for us ( that was one reason we had booked the new room with the King Bed) and the building work that was going on behind us was still very apparent and quite noisy.
After the first night – we hardly slept due to the bed size and were woken early by the loud noise of drilling from the builders – we weren’t too impressed...we complained to the manager and while a little defensive at times, he did offer to put one of the larger beds from the new room into our pod and also move us to a quieter room. This was all completed during the course of the day.
We were offered quite a lot of complimentary experiences during our stay for the inconvenience of our room not being ready and we enjoyed these very much. We had a massage by the masseur at the resort, we also had a boat tour on the hotel boat ( the highlight) we were out the whole day viewing the island, doing several stops for snorkelling or just wander around, it was a great way to see the Island and a fab day.
They also arranged a trip to the Volcano, Botanical gardens and waterfall which was a great trip. We weren’t too impressed with the driver Joseph – he was quite rude and ignored us when we said hello/ or asked questions, but the trip itself was definitely worth it. As was the bean to bar tour which is an interesting look at how the cocoa pods are grown and turned into the chocolate we know – you even get chance to plant your own tree and make your own chocolate – definitely worth doing.
The resort itself will be absolutely stunning once it is completed...the staff were great – really helpful, there is relaxed music playing all day and it is just a fantastic location overlooking the petit piton. The food is amazing – best food we had all holiday, although after 6 nights we were starting to find the menu a bit repetitive, we suggested to the manager that they might consider a daily special dish which changes each day to make it more exciting. But the quality of the food really could not be faulted. We ate lunch at the pool three times, and although the menu is fairly small, we both had a different lunch each time, and all of them were delicious. The pool area is really quite small but we were the only ones staying there so had it to ourselves which was lovely but it will definitely need to be extended to accommodate the new rooms.
The hotel also arranged a surprise private dinner by the pool for us, for our anniversary. This was a lovely idea and really special – especially because we didn’t know anything about it until we were shown to our table.
We did go the beach one day, the beach the resort uses is the Jalousie which about a 10 minute drive away (complimentary) – you arrive and the resort and a see lovely white bed looking sun beds. We sat down and one of the staff quickly ran over asking if we staying at the resort... we said no but we were from hotel chocolat – we were informed that the nice chairs are for hotel guests only and were directed to some shabby looking chairs right at the end of the beach, and told it was $20 for the pleasure!! We sat down for 15minutes and looked back at the lovely beds, there were only a few taken most were free – so my husband spoke to someone from the hotel and they allowed us to sit there. I think $20 is fair for the nice chairs but a bit of a liberty for uncomfortable, grubby chairs right at the end of the beach.
The manager Phil & Judy were friendly and said hello when we saw them around the resort and we were definitely compensated for the trouble of the rooms not being ready. When we checked out –we were told that we would be given a voucher for our next return (when hopefully the rooms will be ready) and told it would be emailed to us in the next few days which we were excited for as we would definitely return in the future when everything is completed...however unfortunately we have been home nearly a month now and still haven’t received anything.
- Official Description (provided by the hotel):
- Discover plantation chic - luxury, well-being & stunning natural beauty. Situated high in the hills near Soufriere, set in rainforest & cocoa groves with stunning views of the Piton mountains. A daily transfer is provided for guests to a stunning nearby beach by Hotel Sea Launch. Guests can enjoy trail walks around the cocoa estate, cacao inspired treatments in the spa, relaxation in Club Boucan with its private infinity pool & the exclusive cacao cuisine at Boucan Restaurant & Bar, free laundry service, room additions and Tree to Bean tour. Boucan by Hotel Chocolat offer 2 types of accommodation, both with 4 poster beds, preloaded iPods & docking stations, complimentary wireless, a mini-bar & open sky rainforest showers. ... more less
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- Also Known As:
- Boucan By Hotel Chocolat St. Lucia/Soufriere