Stayed at Jade Mountain for 7 nights at the beginning of December. Pre-arrival was a little frustrating because it took multiple emails to the hotel before they would respond to requests such as the arrangement of airport transfers. Everything after that was excellent. I booked a Star Sanctuary but was upgraded to a Sun Sanctuary, specifically room JA1. The room was spectacular. It had a view of the Pitons to the left and the bay to the right. Being a lower level room, the sunsets over the bay were partially obstructed. However, the advantage of sanctuary JA1 was that the toilet was in a separate room whereas it was out in the open in the other sanctuaries. All of the infinity pools in the sanctuaries are different. Ours was a perfect circle and medium sized and simply beautiful. The water was a tad cold but not prohibitive for a swim. The sun deck to the left of the pool had a couple of loungers which would catch the sun for most of the day. The bathroom had a large jacuzzi tub and a shower with full body jets. Molton Brown bathroom amenities were nice. Each day a complimentary bento box of snacks is brought to your sanctuary. Housekeeping was OK, although they tend to do their turndown fairly early and should learn to coordinate it with your dinner reservation time. The bed was comfortable and underneath a ceiling fan which provided a nice breeze at night given that there is no air conditioning in the sanctuary. This is, of course, because the sanctuary is open to the environment. You will wake up to the sunrise and the sounds of birds chirping. If you are adverse to that, they provide eye masks and ear plugs in the sanctuary. If it's too dark for you at night, they have little reading lights that you can clip onto your book. Also, if you are prone to mosquito bites you will probably be bitten a few times so use the mosquito repellent coils that they provide and bring your own DEET spray. WiFi in the room was spotty and needs improvement. Certain areas of the sanctuary had a better signal and it was on the sun deck by the open wall in ours. Breakfast was delivered to our sanctuary by calling our butler and we had dinner at the Jade Mountain Club every night. The food was pretty good, especially for a Caribbean resort, but the menu selections were a bit limited. You can, however, head over to the restaurants at Anse Chastenet for more variety and less expensive options. I would suggest getting a meal plan and at the very least their MAP plan (breakfast and dinner) if not their all-inclusive. Dinner alone at Jade Mountain Club would average $250 for 2 people with a couple of glasses of wine. Anse Chastenet is their sister hotel and also where the beach is located. It is a 5 minute walk down but to get back up, use the cell phone they provide to call your butler for a shuttle. The beach service was great and you simply had to put a flag up if you wanted to order food or drinks. Fruit, popsicles, cold towels and misting sprays were brought around every once in a while. When one of the beach attendants, Abo, saw that the sand under our beach hut was too high, he spent an hour and a half in the hot sun digging out the sand. The second beach, Anse Mamin, was another 5-10 minute walk away or you could also get there by a scheduled shuttle boat. This beach was quieter and home to the world's best burger (overrated.) The spa was average and the treatment rooms are pretty mundane and a definite step down from the sanctuaries. Some of the recent criticism of Jade Mountain, in particular by ChelseaMom33 and rick e, are simply not true. First of all, contrary to the suspicions of ChelseaMom33, I have stayed at numerous 5 star hotels and even at the 7 star Burj Al-Arab, in addition to many other hotels with personal butlers and in-room infinity pools. Your assertion that Anse Chastenet is 10% of the cost of Jade Mountain is just not true and furthermore, Anse Chastenet is consistently ranked as one of the top hotels in the Caribbean and the world. So the service provided by the Anse Chastenet staff was not really inferior. In fact, the "Anse Chastenet" beach attendants were some of the hardest working and most pleasant staff on the resort. Also, the sand on the beach is not "coal black." If you want to see coal black sand then google Wai'anapanapa beach in Maui. I did not find the butlers intrusive nor did they make any unsolicited calls just to check on me. The cell phone they provided was a great way to get a hold of your butler at any time in case you needed anything. The checkin process did not involve having to "fill in 20 min worth of forms." There was a standard name and address form that was already mostly pre-filled and a couple of waivers that required a signature, promising not to do stuff like dive into your infinity pool. This was done in your sanctuary, on your couch while sipping your welcome drink so I don't consider this too much of a hardship. Sure, if you ordered food or drinks you had to sign a bill with your name and room number but that is hardly a "form." The drive to and from the airport (UVF) was not over an hour. The last section of road was pretty rough but the cab drivers seem to take it very slow and in my case, almost too slow. Lastly, a 10% service charge is included with your room charge. This is supposed to be distributed to all of the staff so it did NOT feel like that "everyone has their hands out for a tip." Case in point: At most hotels, if you order room service, they will add in a service charge AND provide a line for you to leave an additional gratuity. At Jade Mountain, there is no such gratuity line on the bill. All in all, Jade Mountain is a unique and beautiful hotel. The sanctuaries are perfect for a relaxing vacation and my only regret is that I only stayed for a week.
- Official Description (provided by the hotel):
- Rising majestically above its 49 room sister resort Anse Chastanet, a 600 acre beach front property, Jade Mountain is a cornucopia of organic architecture celebrating St Lucia’s stunning scenic beauty. The 29 luxury suites are called sanctuaries, sweeping spaces where bedroom, living area and an extravagant private infinity pool glide into one another to form extraordinary platforms floating out into nature. With the fourth wall entirely absent, Jade Mountain’s sanctuaries are stage-like settings from which to embrace the full glory of St Lucia’s Pitons World Heritage Site and the Caribbean Sea. Jade Mountain has set a new standard in the Caribbean whether it is for modern design, luxury living or unique resort and guest service experiences.Wrapped around an infinity pool with a dazzling kaleidoscope of colors, the Jade Mountain Club restaurant caters exclusively to resident guests, celebrating James Beard Award winner Chef Allen Susser’s “Jade Cuisine.” Hovering in space above the Jade Mountain Club is the Celestial Terrace, perfect for sunset cocktails or star-gazing.A wide range of spa services can be enjoyed in the privacy of the Jade Mountain sanctuaries or at Kai en Ciel, Jade Mountain’s boutique spa and fitness studio. The resort major domos and a dedicated resort team ensure outstanding service around the clock.Guests may enjoy the exclusivity and privacy of Jade Mountain plus access to all of Anse Chastanet’s facilities and services: Nestled amidst a lush tropical 600 acre tropical estate with two soft sand beaches bordering pristine coral reefs, Anse Chastanet is right in the heart of the island’s marine reserves with St. Lucia’s legendary twin peaks, the Pitons, as the dramatic backdrop.The active will enjoy the resort’s amazing range of adventure facilities. Facilities include 4 restaurants & 3 bars, professional spa, PADi 5* scuba centre, water sports with kayaking centre, 12 miles of private biking and hiking trails with mountain bike rental, sailing yacht, 3 boutiques, library and art gallery. ... more less
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- Also Known As:
- Jade Mountain Hotel
- Hotel Jade Mountain
- Jade Mountain St Lucia
- Jade Mountain Resort St. Lucia/Soufriere