We just returned from a week stay at Jade Mountain for our late honeymoon/1st anniversary and have nothing but wonderful things to say. We had done a lot of research and read almost every review out there - so the bar was set very high. Upon arrival the resort and views were more amazing than any picture could show. We were immediatel greeted with warm hospitality, which only tipped us off to the excellent service to follow for our entire stay.
Room - We stayed in sanctuary JD3 (Moon) and walking in for the first time was magical. The view was stunning from every angle of the room - even the bathroom. The bed was one of the most comfortable I had ever slept in and came equiped with a fan secured to the top of the 4 poster frame. We were never warm while in the bed. The rest of the room has ceiling fans to keep circulation going, but there was always a wonderful breeze. We never experienced mosquitoes or other bugs in the room - escept for one random beetle. The birds did make them selves welcome to any left over food. The dining table and other lounge furniture was also very lovely and comfortable. We also loved the bathroom - with the double vanity and large mirror to provide the best view at all times. The large jacuzzi tub with rotating color lights was a nice touch. The rain shower was also wonderful. The breeze was cool while in the shower, but not uncomfortably.
Pool - The pool was covered in a lovely shade of bronze glass tiles that changed colors in the sun. We loved to just sit on the wall of the pool and gaze at the view. Unfortuantely, as the rooms face mostly south, there wasn't a lot of sun to be had in the pool, but we still enjoyed having it and swam in it a lot. The pool deck has 2 very comfortable loungers that were excellent for reading and taking in the view.
Food - We enjoyed the food at Jade Mountain the most over all other restaurants on the property. We opted for the All Inclusive plan, which I think was the best deal if you like to eat and drink. We also ate at dinner at Aspara, lunch and dinner at Trou au Diable and lunches in our beach hut (beach bar menu). While we enjoyed all the food, nothing compared to the meals we had at the Jade Mountain Club. Our favorite server at Jade was Daniella - she made all our dinners wonderful. We definitely feel we got our money's worth from all the eating and drinking we did. Full breakfasts each day, lunches, afternoon snacks, appetizers, salads, full meals and desserts at each meal. We chose to have breakfast in our room each morning, which was lovely considering the view! Each night you make your selection using a menu card and write down a time. Each room comes with little bags to hang on the outside of the door - Room Service, Housekeeping, Privacy. So - if you want to order breakfast or any other room service, you fill out the form and put it in the bag, then click a light and someone will come pick it up - without bothering you. Breakfast was always delivered on time and with a smile.
Service - Similar to the food, the service was most excellent at Jade. Although we did not encounter "bad" service anywhere, you could definitely tell the drastic difference between other areas of the resort and Jade, be it service in the restaurant, reception staff, or maintenance personelle. Walking through Jade, every staff stops to wish you a good day and ask how you're enojoying your time. We did make it a point to try to get to know our beach servers - as we saw them every day. We did notice that this enhansed the service provided on the beach. The staff in the Scuba center was also very friendly and knowledgeable.
At Jade, each room is assigned 2 Major Domo's. We had Filliner and Teclus ("Filli and T" for short). They were both wonderful and would help us with anything we asked and both went above and beyond to make our stay special. On two occassions they decorated our bed with a lovely display made from towels and local flowers and plants (swans and hearts) and lit candles and filled our tub with bubble bath. Filli also helped my husband put together a private dinner for our anniversary and had a very decadent cake made as a surprise for us. Jade gives each room a "Firefly" - similar to a cell phone, but you can only call your Major Domo's or reception...and they can call you. Very helpful to take down to the beach or anywhere else on the resort in case you need anything.
Activities - We had the "Total Romance Package" so a good amount of activities were included. The volcanco tour/botanical gardens was the least favorite, but still enjoyable. The good part about activies was planning them in the morning, then having the rest of the day to do as you wish. We enjoyed the boat snorkel trip, although we found that the reef on the property was so convenient and much more beautiful. We snorkeled at this reef daily and also the resort scuba course does the dive on this reef as well. We enjoyed a couples massage in our sanctuary - which we both felt was the best massage we'd ever had. Truely wonderful. We also upgraded our half-day sail to a sunset cruise...and it ended up being private. It was a very nice time - and gave a different view of the Pitons, resort, and sunset. We added on the Zip Lining tour. This was the longest activity - 8am-2pm, but was a lot of fun and we had a great tour guide for the trip to and from (30 min boat taxi, 1 hr bus drive). The only thing we didn't get to was the mountain biking - we wanted to have one day without any "plans".
Beach - The beach was beautiful - and being able to get out of the sun into your private beach hut was great. Each one came equiped with 2 comfortable lounges (they stock you with very nice towels once you arrive), a drink menu, beach food menu, and spa menu. There is a handy yellow flag you put out into the sun when you want to order anything. The service here was mostly excellent - we heard some complaints, but as I mentioned earlier, we made it a point to get to know the servers which I think helped our service. Keep in mind - you're on vacation, no need to rush! The sand was very hot - as it's dark gray and attracts the hot sun. One highlight - A couple times a day a beach employee walks around with a cooler of cold peppermint towels and a spray bottle of peppermint water...it is so wonderful on a hot day. One complaint - a couple of water taxis (not employed by the resort) camps out at the beach offering to take people around the island...they were quite pushy. Also - keep in mind that there are a ton of stairs from the beach back up to Jade. It didn't bother us (may have helped manage the tons of food we ate) but they did provide a shuttle if you wanted it...you can just call for it on your little Firefly phone.
Entertainment - Each night there was entertainment somwhere on the resort. At Jade, usually around 8pm, there was nice music - we saw a guitarist, a few different jazz sax players, etc. This was very nice for dinner/after dinner drinks. Also each night there was "island music" in the Piton Bar (every night except Tuesday)...usually some sort of reggae band. We though they were all very good. Music is usually over around 10:30-11 which is nice so you can get back up to your sanctuary for a dip in the pool and a good night sleep. Tuesday nights there is a Steel Drum Band down in the beach bar.
So - I could probably go on forever about how wonderful it is - but I guess the main point was that it completely exceeded all expectations - which I think is amazing considering how high they were. Yes, it was expensive - but in our opinion, totally worth the amazing experience, views, sanctuary, service, food. I felt so thankful that we were able to go to a wonderful place like Jade compared to somewhere more generic like one of the Sandals on the island.
- Official Description (provided by the hotel):
- Rising majestically above its 49 room sister resort Anse Chastanet, a 600 acre beach front property, Jade Mountain is a cornucopia of organic architecture celebrating St Lucia’s stunning scenic beauty. The 29 luxury suites are called sanctuaries, sweeping spaces where bedroom, living area and an extravagant private infinity pool glide into one another to form extraordinary platforms floating out into nature. With the fourth wall entirely absent, Jade Mountain’s sanctuaries are stage-like settings from which to embrace the full glory of St Lucia’s Pitons World Heritage Site and the Caribbean Sea. Jade Mountain has set a new standard in the Caribbean whether it is for modern design, luxury living or unique resort and guest service experiences.Wrapped around an infinity pool with a dazzling kaleidoscope of colors, the Jade Mountain Club restaurant caters exclusively to resident guests, celebrating James Beard Award winner Chef Allen Susser’s “Jade Cuisine.” Hovering in space above the Jade Mountain Club is the Celestial Terrace, perfect for sunset cocktails or star-gazing.A wide range of spa services can be enjoyed in the privacy of the Jade Mountain sanctuaries or at Kai en Ciel, Jade Mountain’s boutique spa and fitness studio. The resort major domos and a dedicated resort team ensure outstanding service around the clock.Guests may enjoy the exclusivity and privacy of Jade Mountain plus access to all of Anse Chastanet’s facilities and services: Nestled amidst a lush tropical 600 acre tropical estate with two soft sand beaches bordering pristine coral reefs, Anse Chastanet is right in the heart of the island’s marine reserves with St. Lucia’s legendary twin peaks, the Pitons, as the dramatic backdrop.The active will enjoy the resort’s amazing range of adventure facilities. Facilities include 4 restaurants & 3 bars, professional spa, PADi 5* scuba centre, water sports with kayaking centre, 12 miles of private biking and hiking trails with mountain bike rental, sailing yacht, 3 boutiques, library and art gallery. ... more less
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- Also Known As:
- Jade Mountain Hotel
- Hotel Jade Mountain
- Jade Mountain St Lucia
- Jade Mountain Resort St. Lucia/Soufriere