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Simpson Bay Resort & Marina
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Reviews (1,275)
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799 - 804 of 1,275 reviews
Reviewed 9 June 2014

This was a reasonably priced hotel in a great location. You are in walking distance to many restaurants, bars, beaches and other water activities. The Hotel is very safe and the service was great. I have stayed at this hotel several times. The rooms could use a little refreshing, but the they are nice and clean.

  • Stayed: May 2014, travelled solo
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2  Thank Scott_Smith6064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 16 June 2014

Dear Mr. Smith;

Thank you so much once again for staying with us at Simpson Bay Resort & Marina, we are happy to know that your stay was enjoyable. For your next visit we invite to try one of our newly renovated units, we are sure you won’t be disappointed. We look forward to welcome you back to your Caribbean home.

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Reviewed 9 June 2014

We had to spend one night near the airport before flying off the next day. The minute we arrived, someone tried to sell us a time share. When we checked in, we were told check out time was 10 a.m. because it was Sunday (?) It's usually noon - our flight was at three and we assumed a noon check out would suit us perfectly. Absolutely not. We had to leave a credit card imprint for a $250 Damage Deposit. In the room (every wall was covered with a mirror - it got creepy) we found an inventory of everything in the kitchen and a warning that any missing item would cost us. We read the room brochure and learned that staying 10 minutes past check out would net us a $100 fine, 1/2 hour a $200 fine, and so on. We had a ticket that would permit us to get beach towels. If we didn't return them within 24 hours, there would be - guess what! - a fine. The brochure told us what we were expected to tip ($2 a bag, IIRC) On the beach, they were very nice and set up our deck chairs. We didn't tip, but felt we should have. My friend wanted to use a floatie in the sea and was told they were for sale only. There was a playground (with slides, etc.) but you had to buy a ticket to go on it. We each had a massage at the spa, which had a human size statue of Michaelangelo's David outside, pictures of 1/2 naked people in togas on the walls inside and was freezing cold. The massage was good, if a little, um, personal, but our relaxation was short-lived in such a creepy place. We asked the front desk for an extension on check out and were told absolutely NOT. You could see the desk clerk was very tense - responsibility but no authority. Finally, we spoke to a supervisor and he okayed it but not without telling us the time was needed for cleaning before the next guest checked in - at 4 p.m. But, we said, we were only there for 1 night, and we were sure housekeeping did not need 4 hours to change the sheets and sweep the floor. There was a water cooler in the lobby but nothing in it. I asked the person at the concierge desk if I could have some water and she got very annoyed, poured me a cup in the back office and handed it to me with obviously no intention of filling up the cooler. When we check out, I asked for my Visa imprint for the Damage deposit so I could rip it up, and was told not to worry, there was no card number imprinted and besides it had already gone to the accountant. That made no sense, but you can bet I'm keeping my eye on the next Visa bill. We are never, never, never, every going back!

  • Stayed: June 2014, travelled with friends
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4  Thank EveandJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 16 June 2014

Dear Eve & Jack;

Thank you so much for staying with us at Simpson Bay Resort & Marina , we are sorry to hear that your recent stay was not a pleasant one.
We thank you for creating this learning experience and will certainly address this with our concierge, we also apologize for the inconveniences this has caused you. As a vacation ownership resort it is our objective to invite our guests to get to know our exciting membership programs and all the benefit it offers.

As customary in all resorts we do require security deposits at check in, this $ 250.00 is a security hold for incidentals charges, this is not an amount “charged” but an amount on Hold. Manual vouchers are not taken for security reasons and protection for the card holder, only information our clerks have access is the last 4 digits of your card, which also shown on the printout voucher, the rest of the numbers are shown as “X”.
We thank you for all your feedback, as it extremely valuable for us, we will pass this comments to the departments involved to make sure action is taken in the areas required.

We hope you give us the opportunity to host your vacation once again in the future,
Warm regards from Sunny St. Maarten

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Reviewed 8 June 2014

We stayed overnight in one of the newer studio rooms and then transferred over to the two-bedroom suites. Both were very nice and clean.

We were very impressed with the studio. It looked newly renovated with nice, brand-named appliances and a wonderful bed. The room was clean and everything worked as it should--having no surprises is a great thing to greet you after having traveled over 26 hours to get there (layovers included). Staff treated us well and throughout our stay.

The two bedroom suites are terrific. Ours overlooked the pool and bay. Wind noise whistled through the sliding doors at times. Glad the wind did not blow very hard at night time, otherwise the noise would have probably kept me and my wife up. Maid service occurred every two-three days, unless you were a hotel guest versus a time-share owner (our friends were the time share owners).

I did not like that you had to schedule a time-share "arm twist" for about 60 minutes. Just repeat, "No, I am not interested in a time share." Over and over and over again.... That really is the only negative.

The local market is good--great cheeses, wine, beer, alcohol and other sundries are kept well in-stock and are competitively priced. Remember to bring bring water-proof sun block for snorkeling days.

The staff were attentive and very nice throughout. All of our encounters were positive. You will truly enjoy the area. The villa is close to the airport and you can easily go to all of the areas in the island. Rent a small car. It'll be easier to get around the island and park where you want.

The Stone restaurant and Alexander's breakfast and lunch places are very good as well. Enjoy, relax and take it all in. Time will go fast.

  • Stayed: June 2014, travelled with friends
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4  Thank m m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 16 June 2014

Dear guest,

Thank you so much for your comment and for the taking the time to write such nice and detailed review. We are delighted to know that you had a great stay and you found the newly renovated units to comfortable and relaxing. Indeed time does fly when you are on vacation , but the memories and experiences remain forever. We look forward to welcome you again to your Caribbean home.

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Reviewed 7 June 2014

We booked two, 2-Bedroom Villas for our family trip with grown children. They were the perfect accommodations for us. The units were both clean and comfortable, with kitchens, dinettes and living rooms in the center, with bedrooms and private baths on either side. Each unit has an outside deck or balcony facing the Bay and sunset. Pools and beach are fine, but we really enjoyed the close proximity to restaurants and a grocery store at the bottom of the hill. This was our first trip to the island so we weren't sure about walking, vs taxis, vs rental but soon discovered that a rental was right for us. We rented an SUV from Thrifty right at the hotel and it was exactly what we needed. I think we may have been in a newer section of the resort. Some of the other buildings looked a bit older, but our units were great. They have a nice work-out center in the middle of the hotel with a great view of the Bay also.

  • Stayed: May 2014, travelled with family
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3  Thank Ken J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 16 June 2014

Dear Ken;

Thank you so much for have chosen Simpson Bay Resort & Marina for your vacation destination, specially being this the first time to St. Maarten, it was a pleasure to have hosted you. We are happy to know that you had a great time. Please note that when it comes to St.Maarten it has a very special charm , as with every visit it just gets better and better, we hope to be able to host your vacation once more in the near future.

Kind regards from sunny St. Maarten

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Reviewed 5 June 2014

Very clean and very friendly staff. Nice garden in a huge resort. spacous room and perfect equipped kitchen. Brand new equipment. Very clean. I enjoyed the week there very much. restaurants in the vicinity are excellent. rental car . Boat trip to Saba were excellent organized.

  • Stayed: May 2014, travelled on business
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1  Thank Snoopy319MUC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 16 June 2014

Dear guest;

Thank you so much for your comment for taking the time to write us a review. It was a pleasure to have hosted your vacation, we are thrilled to know that you had a good time and you enjoyed the newly renovated units. indeed St. Maarten is a dream island one where the dream becomes a reality.
We hope you give us the opportunity to be host your next dream vacation in the near future.

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