Just return back. Stayed in garden view room. Not sure how people saying that it is an excellent room as it was dark, shady, humid, located on a first floor in further from beach building. You never know what weather is outside as it is impossible to see from that room. AC was good but has to be ON all the time as if you turn it OFF the room becomes humid and unbreathable.
Visiting it for the second time (first time we were there 9 years ago) I would say that the place is going down the hill. The prices are in euro and climbing. Even if you paying cash, they charge you whatever they want.
At the check in, I asked if I can get a better room but they said NO even though 2BD/2BA TH was available as I check it before arrival on their website. I did not say FREE, just better.
Room we stayed in required renovations as it had cracked sink, chipped tiles, broken hairdryer with wires sticking out of it, moldy smell and so far and so on.
Housekeeping was good, but not great. At the beginning even though we always were leaving tips for them they changed our towels daily and swap the floors, but close to the end I’ve notice that they just fold and putted back same used towels I left for them to be replaced in the morning.
Now regarding the public areas: pool – covered in thick layer of mildew. No wonder I saw no one there at any given time. It is in need of immediate cleaning.
Second beach is almost completely gone and no one at the hotel cares about it condition nor cleaning it as it has garbage lying down everywhere, ton of see grass on small pieces of beach that left and a lot of tree leaves in the water. With a bit of an effort, that area might become a very attractive to some of the people.
There are two big iguanas living in the stone wall of the second beach, they are friendly and people feed them all the time, but there also huge piles of their poop lying on the top of the stone wall right in front of the beach chairs. Needed to be cleaned.
Food in Sunset Café was good, not great but the prices are ridiculous, - plate of fruit costs $10 and no fruit included in continental breakfast, only two pieces of bread, two croissants, two very small round cakes and one pastry piece (not sure how to call it); it also has coffee, orange juice two or one small box of jelly and couple of small boxes of butter.
Before coming to this place we stayed at Palm Court at Orient beach (see my review there) and while we hated Orient beach, the hotel was wonderful! They also had continental breakfast but buffet style consisting of variety of fruits, cereal, 4 bog jars of jelly and honey; butter, sweet biscuits, milk, breads, pastries, coffee, orange juice, tea same as here. We are not big eaters but fruits are very important to me and at Grand Case breakfast is most certainly lucking them.
One day we saw a huge cockroach running around the Sunset Café which led us to think about the food quality there.
On the big beach area, they could not put am umbrellas because of the wind, so for the people like us who did not have any tan before arriving here, we could not site there.
On Wednesday wind was so powerful that we barely can sit on our chairs. It was the same on Thursday and Friday and only on Saturday it calmed down a bit. And I heard people arguing that winds on Aruba are horrible! As many times we were there, not even once the wind was blowing so hard.
With gusty winds came power outages, we had three while there. They did not last long though.
Wi-Fi was spotted and almost never worked in our room (I think due to the room location). When we lost if first time we came to the front desk to ask and the lady in charge was rather annoyed by us as of cause it was working in the front desk area but not in our room.
They gave us a gift certificate to the small boutique shop for $30 but all prices there were in euros, so on reality it was only 25 euros.
Restaurants and bakery/grocery shops were within walking distance but it was hard to walk under the hot sun during the day. Overnight I would not walk there as there were a lot of wild dogs on the streets and the neighborhood did not look very safe to me.
But the last drop of my patients was a check out. Our flight was later on Sunday but check out time is 11:00. I stop by the front desk on Saturday and asked if we can stay later and the manager in charge let us stay until 1:00 PM for free and even put a comment into the journal they have. If she would tell me that I have to pay I probably would as I do not want to be outside on the hit all dressed simply killing my time while I can be still at the beach and swimming in the sea.
Later same day when we came back from the beach I’ve notice a checkout paperwork on my table. It was saying that if someone wants to check out later, they will be charge XX amount. So, worrying about that I went to the front desk Sunday morning asking again same question, - can I stay late and until what time. This time another manager in charge looked at the note made on Saturday by her co-worker and said NO, I can only stay until 12.
At this point it was OK as I do not want to pay extra but what pissed me off was that one manager does not honor another manager’s decision! What if I did not come and ask again? She would charge me w/o even letting me know?
We would stay ta the pool as we did at Palm Court before leaving but the pool here was in no condition to be anywhere nearby, so, we had to leave our room at 12 and stay at the café for a couple of hours. Hot, humid, not very pleasant.
So with all that said, I probably won’t go back soon if not at all and if someone asks me for the price I paid and the service I get, I most likely would not recommend this place at least until they start accept 1US $=1 euros as more than half of their guests are from states, not Europe.
- Official Description (provided by the hotel):
- Intimate and relaxing, small but large enough to have just the right amount of service that brings back our guests year after year. We are constantly improving and have updated and upgraded nearly every aspect of our resort, and will continue to do so. ... more less
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- Also Known As:
- Grand Case Beach Club Hotel Grand Case
- Grand Case Beach Hotel