Check-In: Greeted by Jeanelle. Told room not ready despite fact that I sent email to Manager requesting that they try to prep room by 2 P.M. Room was actually not ready until 4:20 P.M. when it was supposed to be ready by 3 P.M. Jeannelle did not seem that apologetic.
Beach towel policy was explained-you can only get 2 beach towels per day. Otherwise you have to pay $2 for each additional. They won't provide fresh towels until you return dirty ones. An annoying policy, in my opinion.
Room: Loved our 1 bedroom with loft. However, bed types were misrepresented by hotel. I was told there would be 2 king beds when there was only 1 King downstairs and a Double (or Queen?) bed upstairs in loft. If we had been 2 couples sharing a room with the expectation of 2 kings, I would have been very angry. Room was spacious and cool (2 AC units that were whisper-quiet with remote control functions). Beds were firm but comfortable. 2 bathrooms with showers. Note that toilet paper and tissues that they provide are were VERY rough on the skin! May want to bring your own. Large balcony facing ocean.
Property: Lovely setting. Quiet and relaxing.
Grand Case: Grand Case is pretty run-down and feels like a slum in certain parts. Yet some of the best restaurants can be found in Grand Case. LOVED Auberge Gourmande (ate there 3/6 nights). Found Spiga, a popular Italian restaurant, to be very overrated. Calmos Cafe was great. All food on island is VERY expensive, so be prepared.
Gym: Worked out 2 x day on treadmill. Fitness room is in not in great condition. Tiles are separating, there is no stretching mat, it can be stifling hot despite air conditioner being on full blast, it's dark and dungeon-like. Remote control for TV does not change channels. Reported AC and remote control problem to front desk and they were never fixed. Also think that $5 daily surcharge for use of gym is ridiculous.
Food: Sunset Cafe food was just OK and pricey. Only had lunch there once. Breakfast that is included with room is pretty sparse and not satisfying. We made our own breakfast in room.
Grand Case Beach Club is a great place, but not perfect. I would definitely return despite some of the problems cited in this review.
- Official Description (provided by the hotel):
- Intimate and relaxing, small but large enough to have just the right amount of service that brings back our guests year after year. We are constantly improving and have updated and upgraded nearly every aspect of our resort, and will continue to do so. ... more less
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- Also Known As:
- Grand Case Beach Club Hotel Grand Case
- Grand Case Beach Hotel