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“Sweet Stay!”
Review of Sugar Mill Hotel

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Sugar Mill Hotel
Ranked #2 of 25 Hotels in Tortola
Certificate of Excellence
Tampa, FL
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Sweet Stay!”
Reviewed 21 June 2012

Attentive, detailed, timely, helpful, and many other adjectives that are often lost in the lower latitudes describe this little gem nicely. Six of us (adults) stayed here on the night prior to our 6-day charter with The Moorings, and were delighted to return on the night following the charter. Their beachfront pub was great for lunch, and the dining room, bar and covered porch are as special as the food. My wife and I will certainly return, although we didn't see any children here during our visit.

Room Tip: Ask the manager when making reservations. Their "map" of the hotel does not do the proper...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WarmWeatherPlease013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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636 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
San Luis Obispo, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2012

We have stayed at other resorts on Tortola and in the Caribbean from Jamaica to Tobago. Our 3 night stay here surpassed them all! With an initial thought that we would drive around and look at stuff on Tortola totally changed upon check in. It was so relaxing, that we only left once to see Cane Garden Bay, then back after a drink on the beach. Staff was always cheerful and helpful. Go here to totally unwind, like after a boat charter to get your sea legs back. Don't expect a mega resort, there are only 23 rooms.

If you are one who is always in a hurry, don't go here. Everything is slower; it is island time. It took 1-1/2 hours to have lunch on the beach, but who cares? Dinner- two plus hours...so you are going to miss your favorite TV show...bummer. We weren't trying to see the sights, just relax and enjoy the ocean and sea breezes. One of the most wound up guys I know joined us...you know the type, always on his cell phone or iPad. Those were banned on this trip. After a few days he said that he has never been more relaxed in his life, and you could see the stress gone from his face and body.

For dinner, it is relaxed and a different menu each night. You have your table, and keeep it all night. They aren't trying to turn the table multiple times for increased profit. Our food was great...you have to remember that you aren't in New York City with every possible ingredient and chef available on a moment's notice. That is why NYC is not called "Tortola" or why Jimmy Buffett doesn't sing about "Cheeseburger in the Bronx"!

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Del Mar, California
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 June 2012

I have been staying at this hotel for more than 15 years now and have never been disappointed. I began traveling frequently to the BVI 30 years ago and have stayed at other hotels. But there is nothing like this one. The rooms (I have stayed in most) are immaculate, invitingly decorated and well supplied. I can particularly recommend Rooms 142 and 143. There is a wonderful restaurant on the property, one of the best on Tortola. The staff could not be more friendly or helpful with everything. If you are looking for a full-service resort with 24 hour room service, meeting halls, etc. this may not be for you. But if you are looking for the BEST of the BVI you will be happy you chose the Sugar Mill.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank wjurewitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penzance, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2012

Forty years ago we went to Tortola to work for two years. We returned again in May and stayed at the Sugar Mill hotel in a DeLuxe studio, on their Anniversary package. From the moment we arrived we were so well looked after and made to feel special. The staff were extremely friendly and helpful and our room had a wonderful view towards Jost van Dyke, the sunsets being especially delightful.
Dinner was served in the The Restaurant and the dinner menu changed every day with some interesting choices and plenty of advice on which wines to accompany the dishes. Probably one of the best places for dinner on the island.
Breakfast was served on the terrace a great choice of fresh fruit and pancakes to die for.

We just loved sitting down on the small beach by the Beach bar in the late afternoons watching the Pelicans fishing, birds diving on schools of fish and the occasional turtle.
We were sad to leave and would love to go back again soon.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Philip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2012 via mobile

Just back from a wonderful vacation on Tortola in the BVI's. We stayed at the Sugar Mill Hotel - it was a marvelous experience. Great room, food to die for and the friendliest service we have ever received. We would strongly recommend this little boutique hotel to everyone.

Stayed June 2012, travelled as a couple
Helpful?
1 Thank Bruno M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2012

My husband recently planned a week long stay for us to celebrate my 50th birthday! I couldn't have asked for a better vacation! The hotel staff are absolutely the best - extremely friendly, very helpful and so pleasant! We had a poolside suite which was fabulous - our view was spectacular! The outdoor shower was incredible! We took advantage of the anniversary package which was perfect - it included the room, 2 breakfasts, 3 day jeep rental, a dinner, a copy of the owners cookbook and a bottle of champagne. Additionally it included a prepared gourmet picknic which was so good - a very large cooler packed w/seafood salad, chicken salad, fruit salad, bean salad, soda, dessert & all other necessities. We took it w/us for a day at Smuggler's Cove (which by the way don't miss finding this beautiful beach). Loved our stay and hope to go back in December!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 June 2012

Even staying only one night, it was easy to be captured by Sugar Mills charm. If you are looking for a large resort with lots of touristy, ersatz activities, Sugar Mill is not for you. If you are looking for relaxation in quiet, beautiful surroundings while being catered to by an unobtrusive but caring staff, book your vacation here now.

Due to a flight delay, we arrived too late for lunch. Given that we were famished, the staff asked if a "simple" chicken sandwich would suffice to get us through to dinner. What arrived was one of the best sandwiches we'd ever eaten complimented by fresh fruit and double dark chocolate cake. Our deluxe studio room was nice enough and scrupulously clean but nothing special. When we return for a longer stay, I'll opt for a Pool Suite. However, the view was lovely and we were close enough to the hear water lapping the shore. The pool area is inviting and quaint. The beach is small but nice with an excellent view of Jost Van Dyke offshore.

Dinner was in a category all it's own. A combination of old world/tropical ambiance combined with innovative and mouthwatering creations made for a memorable meal. A velvety tortilla soup got things started followed by Steak Au Poivre which was so tender it melted. The seasoning was perfect and compliemented rather than overwhelmed the meat. .

All in all, we highly recommend Sugar Mill Hotel and Restaurant and look forward to staying there again soon.

Room Tip: The Deluxe Studio was more than adequate but we'd splurge for a Pool Studio in the future.
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VeronicaDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Mill Hotel

Property: Sugar Mill Hotel
Address: | Apple Bay, Tortola
Phone Number:
Region: Caribbean > British Virgin Islands > Tortola
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Tortola
#2 On the Beach Hotel in Tortola
Price Range (Based on Average Rates): £££
Number of rooms: 24
Official Description (provided by the hotel):
A sea side boutique hotel with a world standard restaurant. Set amid lush tropical surroundings, the Sugar Mill is the perfect place to relax and enjoy the beautiful British Virgin Islands. All our rooms have balconies or terraces and panoramic sea views. From January 2016 our refurbished rooms will include free wi fi, refrigerators, safes, dressing gowns and slippers, iron and board, hairdryers, flat screen TVs , mobile device charging points, luxurious new european bedding and new tropical designer furniture. We have on site the BVI's Number One fine dining restaurant offering fresh lobsters, succulent steaks, crispy belly pork, rack of lamp, scallops in champagne sauce and other mouth watering fare served in the dining room which has been restored from the Rum House of a 400 year old sugar mill. We also have a casual beach restaurant right alongside the hotel. Our small secluded beach offers luxurious loungers and umbrellas with bar and snack service right at your bedside. Alternatively our fresh water circular pool is set among swaying palm trees with a help your self honour bar. Check out our new for 2016 our Five Star All Inclusive option. Everything you need for a perfect vacation at one fixed price. ... more   less 
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Also Known As:
Sugar Mill Tortola
Hotel Sugar Mill
Sugar Mill Hotel Tortola, British Virgin Islands

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