My wife and I stayed there last week and it was truly a dream come true. Actually, I can't even call it that because I never would have dreamed a place could be so nice!
We got the Anniversary Package, which included a three-day vehicle rental, a bottle of champagne, a picnic lunch and a few free meals at the restaurant (Can't remember how many). It was a great value.
The staff at the hotel, all the way from the house keepers to the managers were impeccable! They each showed a genuinely caring attitude and were extremely helpful when taking care of our immediate needs and also gave great advice and assistance for things to do outside of the hotel.
We stayed in a Deluxe Studio room. It had a balcony with an INCREDIBLE view! Also, it was rather spacious (at least for my tastes) and very clean. There was a small kitchenette, which included a mini fridge (with freezer), microwave, sink, coffee maker and some basic dishes, glasses, silverware, etc. The bathroom featured a vanity, a beautiful tile shower and one of the nicest toilets I've ever seen in a hotel.
Something that should probably be higher on this list is the FOOD! We ate every meal during our stay at one of the the two restaurants at the hotel. Breakfast and lunch were fairly standard and dinner was incredible each night. The dinner menu changes every night, although, as some mentioned, it doesn't change completely from night to night. Either way, we were extremely satisfied with each of our meals and the service was second to none.
Some people only gave the location a 4 out of 5 star rating and that probably depends on what you're looking for in your trip. My wife and I wanted somewhere remote and tranquil. Our main objective was simply to relax. There are a few small stores near the hotel. One within walking distance and the others are only a few minutes of driving. There aren't a ton of choices nearby for other restaurants, but we were happy to eat each meal at the hotel. I would give the location a 5 star rating as it is remote and the views of the surroundings are wonderful.
My wife and I both worked in the service industry for many years, in hotels and restaurants and we recognize good service when we see it. The Sugar Mill has EXCELLENT service.
We hope to return every year to the Sugar Mill. I hope this review was helpful.
- Official Description (provided by the hotel):
- A sea side boutique hotel with a world standard restaurant. Set amid lush tropical surroundings, the Sugar Mill is the perfect place to relax and enjoy the beautiful British Virgin Islands. All our rooms have balconies or terraces and panoramic sea views. From January 2016 our refurbished rooms will include free wi fi, refrigerators, safes, dressing gowns and slippers, iron and board, hairdryers, flat screen TVs , mobile device charging points, luxurious new european bedding and new tropical designer furniture. We have on site the BVI's Number One fine dining restaurant offering fresh lobsters, succulent steaks, crispy belly pork, rack of lamp, scallops in champagne sauce and other mouth watering fare served in the dining room which has been restored from the Rum House of a 400 year old sugar mill. We also have a casual beach restaurant right alongside the hotel. Our small secluded beach offers luxurious loungers and umbrellas with bar and snack service right at your bedside. Alternatively our fresh water circular pool is set among swaying palm trees with a help your self honour bar. Check out our new for 2016 our Five Star All Inclusive option. Everything you need for a perfect vacation at one fixed price. ... more less
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- Also Known As:
- Sugar Mill Tortola
- Hotel Sugar Mill
- Sugar Mill Hotel Tortola, British Virgin Islands