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“Made to feel like family” 5 of 5 bubbles
Review of Sugar Mill Hotel

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Sugar Mill Hotel
Ranked #2 of 25 Hotels in Tortola
Certificate of Excellence
Pittsburgh, Pennsylvania
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Made to feel like family”
5 of 5 bubbles Reviewed 1 July 2013

My wife and I recently returned from a seven night stay at the Sugar Mill and cannot say enough about the hotel and staff. We made the trip with my parents, who have been staying at the Sugar Mill for years, and had an amazing stay. Let me start by saying that each and every member of the staff at the Sugar Mill are unbelievable and will make you feel like you've known them for years. We also had the pleasure of meeting the owners, Jeff and Jinx Morgan, who had a drink with us and gave us some insight on how one becomes lucky enough to own such a property.
We stayed in one of the pool suites and absolutely loved it. Each pool suite has a terrace with a table and chairs that overlooks the pool. It's a great area to sit and read or to have a drink before dinner, and we utilized it almost every evening. The pool suites consist of a living area, kitchen, and a separate bedroom. Both the bedroom and living room are well air-conditioned, but you also have the option of just opening the windows (screened) and letting some air in. Another cool feature of the pool suites are the outdoor showers.The grounds of the hotel are lush and the landscaping is carefully maintained. It is a relatively small property, and we never felt like it was crowded or noisy. Sitting by the pool in the lounge chairs or hammocks was nice after coming in from the beach, and I caught myself nodding off a couple of times in the peace and quiet. The Sugar Mill has a small beach across the street from the hotel, and it is a wonderful place to swim or sit and read a book.
We ate lunch four or five times at the Sugar Mill's beach restaurant and loved the food on each occasion. While we're on the topic of food, do yourself a favor and eat in the Sugar Mill's dining room several times during your stay. Without question the food there is the best we had anywhere on the island. The dining room is an open air affair for the most part inside what I presume was part of an actual old sugar mill. There is a bar off of the main dining room that is also a great place to spend some time before or after dinner. The only restaurant that we visited for dinner that compared was the dining room on nearby Peter Island. I would also recommend eating dinner one night at the BananaKeet Café which is a short drive down the coast from the Sugar Mill. The sunsets from the vantage point of the BananaKeet are unbeatable. As for other nearby entertainment, you can walk right down the road to an interesting place called Bomba's Shack. We lucked out and caught one of the famous full moon parties at Bomba's and sampled some of the "tea" that a wild eyed guy was brewing up off in the shadows. Bomba's isn't for everyone, but we definitely enjoyed ourselves there. For more nightlife options you can head over to Cane Garden Bay and check out Quito's or any of the other little bars.
After going on this trip I fully understand why my parents have been going back to the Sugar Mill year after year. Based on our experience, the staff will go out of their way to make sure you have exactly the kind of vacation that you want. The Sugar Mill is a peaceful little hotel with an amazing staff, grounds, rooms, food, and beautiful beach. We couldn't have asked for more on our trip to Tortola.

Room Tip: I would recommend one of the pool suites directly above the pool.
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  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JH1976JH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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603 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Sarasota, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 13 June 2013

For our first time in Tortola we stayed at the Sugar Mill. We had a lovely room and our view was looking out at the water.they have several cottages so you have a lot of privacy. There is a pool and they have a nice beach where you can snorkel. Staff, especially the front desk was very attentive. Had dinner twice at their restaurant which is quite good. Highly recommend for couples looking for some quiet time and privacy.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SAB3191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia, United States
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 10 June 2013

My wife and I have been going to the Sugar Mill for over twenty years and hope to keep going for another twenty. The Sugar Mill is a place to go if you like a relaxing perfect vacation. If you like lots of noise and hype, this is not the place.
The Sugar Mill is more beautiful than the brochure pictures and the staff is the best we have ever had the pleasure of working with. Over the years we have come to know many of the staff and I would like to consider them as friends. From the front desk, to the fantastic food service, to the friendly grounds keeper you can't find a better crew.
In fact, upon leaving we were asked to fill out a survey that asked who the most deserving employee was and I responded that I couldn't answer that question. They are all the best.
Go to the Sugar Mill if you want to relax and eat like a king.

Room Tip: We have stayed on the hill and in the Plantation Houses. We loved them all. It totally depends on yo...
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  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft. Collins, CO
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 30 May 2013

In a great location on the north side of Tortola, the Sugar Mill blends cottages, studios and suites with a beautiful hillside landscape and a cool history of the island. Enjoy a lunch in their beachside café and lounge in hammock poolside. If you are feeling adventuresome, after dinner it is a short walk to the Bomba Shack for some "entertainment".

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank s2mpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 May 2013

We chose the Sugar Mill based in large part on reviews on Trip Advisor. It turned out to be a great hotel. We loved it. They exceeded our expectations in every way. May is a good time to go, as it is not crowded. Check out our view of the sunset, that is what we did every evening around 6:30! The Concierge was extremely helpful in every way (this was our first trip to Tortola, so we had lots of questions).

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HushBetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln Park, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

We have been visiting Tortola twice a year for the past ten years. We were staying at the Long Bay Resort the first couple of years and when we found the Sugar Mill we just knew that this was the place for us. The staff could not be more friendly and knowledgeable about everything that is offered on this beautiful island. Sugar Mill is our home away from home and we look forward to our visit there every six months. We have stayed in the cottage, plantation, the pool suites and the deluxe rooms and found all to be comfortable and tastefully decorated. Our favorite is the pool suites and the cottage since both have outside showers.

Room Tip: If you must have a television, the deluxe rooms does not have a television but the other rooms does.
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  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jsass263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 May 2013 via mobile

This is a beautiful property in an exceptional location. It's a unique combination of a tropical jungle (birds, flowers, tree canopies), mixed with the tranquility and character of an old plantation plus a Tahiti style beach front landscape. This combination is absolutely enchanting; a private and romantic restaurant adds refinement to the place. The location is safe with no houses to either side; a small street separates the beach from the main property unobtrusively. The staff and management are attentive and respectful; the food is overpriced and I gave it 3 1/2 stars (yes I'm a foodie). Our room was upgraded at no charge, room 104 (thank you). A problem with the AC was not completely resolved but never ignored. I strongly recommend this place and will absolutely come back.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DrRojas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Mill Hotel

Property: Sugar Mill Hotel
Address: | Apple Bay, Tortola
Phone Number:
Region: Caribbean > British Virgin Islands > Tortola
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Tortola
#2 On the Beach Hotel in Tortola
Price Range (Based on Average Rates): £££
Number of rooms: 24
Official Description (provided by the hotel):
A sea side boutique hotel with a world standard restaurant. Set amid lush tropical surroundings, the Sugar Mill is the perfect place to relax and enjoy the beautiful British Virgin Islands. All our rooms have balconies or terraces and panoramic sea views. From January 2016 our refurbished rooms will include free wi fi, refrigerators, safes, dressing gowns and slippers, iron and board, hairdryers, flat screen TVs , mobile device charging points, luxurious new european bedding and new tropical designer furniture. We have on site the BVI's Number One fine dining restaurant offering fresh lobsters, succulent steaks, crispy belly pork, rack of lamp, scallops in champagne sauce and other mouth watering fare served in the dining room which has been restored from the Rum House of a 400 year old sugar mill. We also have a casual beach restaurant right alongside the hotel. Our small secluded beach offers luxurious loungers and umbrellas with bar and snack service right at your bedside. Alternatively our fresh water circular pool is set among swaying palm trees with a help your self honour bar. Check out our new for 2016 our Five Star All Inclusive option. Everything you need for a perfect vacation at one fixed price. ... more   less 
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Also Known As:
Sugar Mill Tortola
Hotel Sugar Mill
Sugar Mill Hotel Tortola, British Virgin Islands

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