Having lived in the British Virgin Islands for 7 years, I knew of the Sugarmill and frequented the excellent restaurant but had never stayed there as a guest. Upon returning with my family and wife's parents, we decided to stay there rather than a villa. All I can say is WOW. Customer service is not something the BVI is known for but at the Sugarmill the staff are not only helpful, efficient and courteous - they are also genuinely friendly which gives the whole hotel/resort a very relaxed feel which is reflected in the smiles of all the guests.
The rooms are clean and well equipped (we were in the pool suites), the outdoor shower is great and the kitchenette adequate for preparing lunches, breakfast (although the restaurant is just a few steps and away and serves excellent food across all the menus).
Any problems? We had two very minor issues that I only mention to illustrate just how good the team are here - the A/C in one room broke, we reported it and it was fixed within the hour (the room hadn't even had time to get hot) and due to my heavy handedness, I snapped a door handle off accidentally. I reported the latter thinking "they're going to have to ship in a replacement" as it was a one piece aluminium unit. I went out to the pool, came back and it had been replaced - incredible.
As we had two little ones with us, on some evenings we had dinner on the (spacious) balcony - we simply ordered from the main restaurant (where the food is great and the menu changes every day) and ate their with a good bottle wine and a lovely view.
The location of the Sugarmill is Apple Bay (AKA Capoons Bay) which is well placed for access to Cane Garden Bay, Smuggler's Cove and Frenchman's Cay/Sopers Hole - this alone gives you a wide range of options for things to do (day sails, beaches, ferries, restaurants, etc.) and it's also a simple 20 minute drive to Road Town.
In summary, we would definitely stay there again (probably next year) and - probably the highest praise of all - wouldn't change a thing!
- Official Description (provided by the hotel):
- A sea side boutique hotel with a world standard restaurant. Set amid lush tropical surroundings, the Sugar Mill is the perfect place to relax and enjoy the beautiful British Virgin Islands. All our rooms have balconies or terraces and panoramic sea views. From January 2016 our refurbished rooms will include free wi fi, refrigerators, safes, dressing gowns and slippers, iron and board, hairdryers, flat screen TVs , mobile device charging points, luxurious new european bedding and new tropical designer furniture. We have on site the BVI's Number One fine dining restaurant offering fresh lobsters, succulent steaks, crispy belly pork, rack of lamp, scallops in champagne sauce and other mouth watering fare served in the dining room which has been restored from the Rum House of a 400 year old sugar mill. We also have a casual beach restaurant right alongside the hotel. Our small secluded beach offers luxurious loungers and umbrellas with bar and snack service right at your bedside. Alternatively our fresh water circular pool is set among swaying palm trees with a help your self honour bar. Check out our new for 2016 our Five Star All Inclusive option. Everything you need for a perfect vacation at one fixed price. ... more less
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- Also Known As:
- Sugar Mill Tortola
- Hotel Sugar Mill
- Sugar Mill Hotel Tortola, British Virgin Islands