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“Christmas in the Sun” 5 of 5 bubbles
Review of Sugar Mill Hotel

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Sugar Mill Hotel
Ranked #2 of 25 Hotels in Tortola
Certificate of Excellence
Fort Myers, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Christmas in the Sun”
5 of 5 bubbles Reviewed 3 January 2014

My wife & I desired a relaxing Christmas break away from all the hustle & bustle of this over commercialized holiday. When we booked by phone we just sensed we would enjoy our stay form the friendliness of Amanda & Abiola; we were not disappointed. What an ideal spot the Sugar Mill turned out to be. After a warm welcome we were escorted to our room at the top of the drive that had beautiful views across to Jost Van Dyke. These were improved early during the stay when the gardener trimmed the bushes as he told us "especially for you". The large room had all the amenities we needed and house keeping did an exceptional job, quite discreetly & often while we were at breakfast. All the staff were courteous, friendly and professional. We received good advice on trips to take and ones we chose were arranged efficiently. The ambiance in the dining room, the converted part of the mill, just has to be experienced and the restaurant deserves a separate review. OK so the beach area is a little small and "yes" a road separates the hotel from the beach but this does little to detract from this delightful boutique hotel.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oldlocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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601 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 30 December 2013

I thoroughly enjoyed my stay at the Sugar Mill Hotel in Tortola, which has large, pleasant rooms, nice bathrooms, outdoor showers, and an excellent restaurant. To top it off the staff were friendly and welcoming. The only reason I'm not rating it as Excellent is that the beach area was smaller than I would have liked, and despite there being a bar by the pool, it was unoccupied there was not really any service readily available for daytime snacks or food without walking down to the beach restaurant.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank tcktravelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

Let me say in starting that we never...let me repeat, NEVER go to the same resort a second time, much less again the following year. Now I get to eat my words!
We stayed at the Sugar Mill last December. I wrote a glowing review. And we just got back from our second visit! And, to top it off, I need to write an even more glowing review. They say you can't go back; well, they're wrong, at least about this place. Even most of the staff are the same: Amanda in the business office and Abiola and Theresa at the restaurant area front desk (and would you believe, they remembered us!) all totally pleasant and wonderful to chat with. They were more up on the news, so we depended on them to tell us it was snowing back home.
We had a different room this time, but it was as lovely as the one last year, beautifully maintained and spotless. The bathroom had a large vanity with two sinks, and a large tiled shower; the towels were large and fluffy, and every day we had fresh "beach" towels to take on our travels. We have NEVER been to a hotel where the rooms looked exactly like the pictures in the advertising brochure, but here, what you see in the photo really exists!
The restaurant deserves all the praise it gets. The chef is creative, and every meal is first class. The wine list is extensive, and there are enough moderately priced bottles to balance the higher ones. The setting is romantic and elegant, perfect for a special evening.
Can I praise this place enough? I don't think so. I just hope we get the opportunity to visit again.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mniNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scituate
1 review
5 of 5 bubbles Reviewed 21 December 2013

We were upgraded to a pool suite and it was perfect, especially the outdoor stone shower! Immaculately clean, lovely staff, a very well run small hotel. Our idea of a perfect spot. The dining was great, loved lunch at the beachside restaurant! Dinner at the actual sugar mill was a real treat, tasty, charming and again, great service. The beach was fine and more great ones down the street for variety. The hotel's landscaping was lovely, My interaction with the reservation staff was very positive. We are looking forward to returning, what a gem!

Room Tip: Loved the pool suite, great space, privacy.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank katrinak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 December 2013

We stayed at the Sugar Mill in late October 2013 and despite the fact that it rained every single day, we still enjoyed ourselves and even ventured into the water to snorkel right off the hotel. The snorkeling is the best there, but it was fun and the water was gloriously war.

The cottages are clean and spacious with big bathrooms and free wi-fi. Ours had a view of the beach right from our bed! Staff are super friendly and will accommodate your every wish.

The hotel restaurant is very good with some really friendly waiters. Try the fish tacos at the beach restaurant.

Room Tip: Do not go to the BVI in October/November. It's the rainy season!
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Malgosia_Gosia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salisbury, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 December 2013

The staff and the accommodation were excellent, especially travelling with our 16 year old daughter. Our bags did not arrive with us from Barbados - they were missing for two days, but all of the staff went out of their way in helping us, and took over ref the phones calls that were involved in tracing the whereabouts of our bags. Would recommend highly and stay there again. A brilliant location all round.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cgreasley2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 December 2013

My wife and I enjoyed our 7 day honeymoon at the Sugar Mill restaurant in November of this year. We both love to travel, and agreed that while by no means the most fancy or expensive hotel we have stayed at, the Sugar Mill might well be the best. We stayed in a Pool suite which was beautifully set out, with an amazing view from the balcony, and a gorgeous outdoor stone shower. The subtle and thoughtful way the rooms were appointed completely enhanced the experience, making it so easy to just relax and enjoy the vacation. Watching the sunset from the balcony, or the hotel beach, or having breakfast while watching pelicans fish in the bay was incredible.
The staff were great, and organized whatever activities we wanted to enjoy, taking excellent care of us throughout our stay. The food at the Sugar Mill restaurant was fantastic, and the restaurant itself a brilliant venue that fitted into the island beautifully.
This is a small hotel which made it feel like we were almost the only guests there. It was the perfect honeymoon that we had always hoped for, and will never forget.
My only reservation about being so positive about the Sugar Mill is that it may make it more difficult for us to get a room there next time we visit, as more people discover this incredible place.

Room Tip: All rooms seem great, we stayed in a Pool Suite
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Mill Hotel

Property: Sugar Mill Hotel
Address: | Apple Bay, Tortola
Phone Number:
Region: Caribbean > British Virgin Islands > Tortola
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Tortola
#2 On the Beach Hotel in Tortola
Price Range (Based on Average Rates): £££
Number of rooms: 24
Official Description (provided by the hotel):
A sea side boutique hotel with a world standard restaurant. Set amid lush tropical surroundings, the Sugar Mill is the perfect place to relax and enjoy the beautiful British Virgin Islands. All our rooms have balconies or terraces and panoramic sea views. From January 2016 our refurbished rooms will include free wi fi, refrigerators, safes, dressing gowns and slippers, iron and board, hairdryers, flat screen TVs , mobile device charging points, luxurious new european bedding and new tropical designer furniture. We have on site the BVI's Number One fine dining restaurant offering fresh lobsters, succulent steaks, crispy belly pork, rack of lamp, scallops in champagne sauce and other mouth watering fare served in the dining room which has been restored from the Rum House of a 400 year old sugar mill. We also have a casual beach restaurant right alongside the hotel. Our small secluded beach offers luxurious loungers and umbrellas with bar and snack service right at your bedside. Alternatively our fresh water circular pool is set among swaying palm trees with a help your self honour bar. Check out our new for 2016 our Five Star All Inclusive option. Everything you need for a perfect vacation at one fixed price. ... more   less 
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Also Known As:
Sugar Mill Tortola
Hotel Sugar Mill
Sugar Mill Hotel Tortola, British Virgin Islands

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