I can only conclude that the two previous reviews were referring to a different hotel altogether!
Initially the hotel looks good. As the other reviews mention, it is recently refurbished, the general decor is good and the rooms are a good size and nicely furnished. Sadly that is where the good news ends.
Having travelled 17 hours to get to the hotel, a shower was in order after unpacking. Unfortunately it was a cold shower as there was not hot water. When I mentioned this to the receptionist later, she said that my room was just a long way from the boiler and I needed to run the hot tap for 15 minutes!!! Tortola has seen very little rain in recent months and running a shower for 15 minutes is probably not the best use of their precious resources!
The hotel does not have wifi, although it does have wired internet access in the rooms. When you get your bill at the end of your stay, there will be a USD18 charge PER DAY for this facility, apparently whether you use it or not!
Shower morning 1 and I decided to give the 15 minute theory a go. Still no hot water and cold shower number 2. Breakfast moring 1 even less successful. Itwas to be a quick affair as I had to be gone by 7.20am. Apparently breakfast doesn't start until 7.30am and the staff in the restaurant refused to make any allowances for my early start.
I managed to avoid the hotel for the rest of the day, although I did note that whoever had refurbished my room had forgotten to finish painting one wall.
Shower and breakfast morning 2 were the breaking point for me. Still no hot water for the shower. I managed to get to breakfast for the right time to discover I was the only guest. In fact I think I was the only guest in the hotel at this point! I ordered porridge and toast. It took 30 minutes to arrive, the porridge being hot enough to burn your mouth and almost completely inedible, while the toast was stone cold.
Enough is enough. I've given it a chance, but execpt for the decor and the furnishing, the hotel has absolutely nothing going for it. Not only wouldn't I recommend it to a friend, I would recommend it to an enemy!
- Also Known As:
- Treasure Isle Hotel Tortola, British Virgin Islands