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“Superb staff and incredible view”
Review of The Heritage Inn

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The Heritage Inn
Ranked #12 of 25 Hotels in Tortola
Christiansted, St. Croix
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Superb staff and incredible view”
Reviewed 19 April 2014

The views from our balcony and the views from the restaurant were spectacular. It's a special place to be at sunset. Nearby is Cane Garden Bay which is an excellent place to eat, drink, standup paddleboard, swim, and more. The thing that sticks out most in our minds about our time at The Heritage Inn though is the staff. Rosa, thank you for going out of your way to make our trip special. We'll be back.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Jon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Aberdeen, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 March 2014

We stayed 3 nights at the Heritage Inn after our 10 day sailing charter. It is a small, quaint property, located at the Banankeet Restaurant, which is an excellent restaurant and terrific bar. Chris and Rosa were incredibly gracious and went out of our way to make reservations, provide taxi service, recommendations, etc. during our stay. Our rooms were comfortable, each with a bedroom, living area, bathroom and kitchenette. Best part was the balcony - nothing like watching the sunset while sipping cocktails. We also woke to rainbows every morning. A car is definitely needed - and driving on Tortola is not for the faint of heart. Heritage Inn is located on the north shore which is convenient to the best beaches on Tortola. if we had been there for a week, would rather have stayed closer to the beaches.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Augustine, Florida
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 March 2014 via mobile

I must say the draw for this hotel is the amazing view. Other visitors make a point to visit the BananaKeet bar and grill for viewing the sunset. The food is very good. The suites are spacious though dated. The less obvious strength of this hill side property is the friendly and caring management and staff. We arrived after restaurant closing. The office was closed, but we were greeted by resident managers, Kelsey and Chris, who saw to us having a meal. They also recovered my camera which I left in our taxi's last run, even tough I didn't know the name of company or driver. A great place to call home while on Tortola.

Stayed February 2014, travelled with friends
Helpful?
Thank Kenny_Good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Patchogue, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 February 2014

We've been vacationing in Tortola for 9 yrs. The first 2 yrs. we stayed at other establishments. Both places priced the same as The Heritage Inn and were rated well. We found them buggy, noisy and not well maintained. We keep returning to The Heritage Inn (7 years and counting), because they have the best drinks on the island; the best food on the island; a fantastic staff who will cater to their guests' every need. The staff will do anything to make your vacation a memorable and pleasant experience. They are always available.
....and yes, the view is spectacular!

  • Stayed March 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank Dottie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiener Neustadt, Austria
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 February 2014

which makes this place special.

This is not a secret looking through the other comments and we can confirm.
Nice view to JVD and best sundowners are guaranteed.

The restaurant Bananakeet is ,as also mentioned already, really good and in relation to limited local alternatives anyhow a tipp.

We can recommend any meat dishes, conch soup etc. , everything topped by spices and garlic. mmmmhhhh.

Fish is standard (froozen) as there is no real fishing and all vegetables are obviously imported . We bought some carrots and apples in the supermarket and they had no taste and didn´t get old within 2 weeks. Not sure if this was natural food :-


.... but we can not fully share the enthusiasm as the the hotel and service is described.
It is more run as a self containing accomodation and the ladies are mostly only accessible and present during office hours. This is not really a disadvantage but the apartment
( called "Suite ") and as well the place does really require some more care, maintenance and even renovation.

and a word regarding room rates : at least for the high season rate this is not a bargain. Sorry to say so, but I think we should share our opinion. We are travelling a lot and maybe due to that, we miss the needed bit of excitement leaded by just the view.
But I agree with previous comments , that comparing on local level- so with other hotels on Tortola - the pricing is on the same higher level.

so in a nutshell:
Room with nice view, a kitchenette (some pots and plates) are included, as well a balcony with two chairs and a table.
All looks for maintenance and renovation.
Painting is not enough to justify such rates-

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jorg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZViews, General Manager at The Heritage Inn, responded to this review, 7 February 2014
We thank you for your feedback and opinions and do appreciate them.
It is unfortunate that we didn't meet your every expectation, particularly after traveling from so far.
The few times we spoke with you, we were under the impression you were satisfied with your accommodations. Generally in the US a kitchenette is simply a microwave and a small fridge. A full kitchen on site refers to a stovetop (4 gas burner), refrigerator, pots & pans, utensil, dishes, microwave, blender, toaster coffee maker all of which the suites are equipped.
The well informed staff members at the Cafe often assist our guests after office hours. Management or an evening Host/Hostess is always on the property though the reception/office closes at 5pm. In fact, we enjoy mingling with our house guests, quite frequently, in the bar area of the Cafe.
We do hope that you have a more enjoyable stay when you return to our beautiful BVI's.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 January 2014

We arrived after spending our first four nights on Virgin Gorda. Loved Virgin Gorda so much we contemplated cancelling Tortola altogether and staying on VG for the 7 night duration of our vacation. That would have been a mistake. :) Didn't get to The Heritage Inn until around 6:00pm on a Sunday Night so Chris & Rosa were already gone for the day. Chris had arranged for a staff member at the restaurant to help us to our room. She also made reservations for us at the Bananakeet Restaurant onsite (Go even if you aren't staying there) as she knew we would be tired and not yet oriented to Tortola. She also help arrange our rental car with De De. Seamless. Almost new two door jeep wrangler in excellent shape.

We were put into room #5 and to be honest I was a little disappointed, especially after reading all of the stellar reviews here. Sure the view was still there but the room wasn't at all what I expected. Clean yes, but that was about it. We didn't plan on spending much time in it anyways so we were just going to deal with it. The next morning when we checked in with Chris she told us that we were supposed to be in room #8 but they had a plumbing issue so had to put us in # 5 until fixed, hopefully soon. No problem. That evening a gentleman stopped by and told us that we will be moving the next morning. Alright, good. Turned out to be alright, GREAT! For our inconvenience they moved us to the two bedroom suite for the rest of our stay at no additional charge. Gorgeous! As Rosa said when taking us up there..... Make sure you leave the room now, there is lots to see on Tortola. :) Seriously, one could just hang out here for their entire vacation. After scoping out the rest of the Hotel any of the other rooms (including #8) would have worked just fine really.

We travel throughout the Caribbean about 4 times a year and I can honestly say that Chris & Rosa are two of the most friendly & gracious host's you will ever find. Chris even invited us to a January 1st party at her family home on Little Jost Van Dyke (wish we could've made it). Ran into Rosa by chance at the Ferry Pier, she noticed us and that we were a bit confused on where to get our Ferry tickets so jumped in and help us out. Wish we could have spent more time talking with these two lady's but we were gone exploring before they arrived in the morning and didn't get back to the hotel until they were already gone for the evening.

We checked out the other three properties that we were considering and can say without a doubt we made the right decision. Ran into guests that were staying at two of the places we were considering and they just confirmed that The Heritage Inn was where we needed to be. Next time we go to Tortola (and there will be a next time) we will be staying here. Sorry I don't have much to add on the pool, happy hour, etc but we were on the run everyday.

Room Tip: You heard my complaint about Room#5 which is the closest room to the office and restaurant entrance...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sea_breaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericksburg, Virginia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 December 2013

What a great jumping off point for Tortola and the BVI! As a first time visitor to Tortola I was not familiar with the island and what it had to offer. After looking at vacation rentals (my typical choice for holidays) and other hotels on the island, I decided Heritage Inn was the best value and location for the activities my husband and I intended to puruse while on the island (hiking Mt Sage, Snorkeling, beach, a sailing excursion, that sort of thing). We were not disappointed! This hotel is just where we wanted to be -- close to most everything! We loved having the Bananakeet available for a quick drink in the evening or dinner if we did not want to go out. The kitchen was sufficiently stocked so making breakfast and packing a lunch were easy. The view was excellent of course! With limited cell service, we appreciated the free WiFi which had a good signal from our patio. Though we tend to go to a different location each year, I could easily see returning to the Heritage Inn... Thanks Chris for the lovely week!

Room Tip: I would ask for room 9 next time -- it is an "end unit" and would have views to Jost van D...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank samandted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Heritage Inn

Property: The Heritage Inn
Address: Windy Hill | Carrot Bay, VG1130, Tortola
Phone Number:
Region: Caribbean > British Virgin Islands > Tortola
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #12 of 25 Hotels in Tortola
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Heritage Inn 3*
Number of rooms: 9
Official Description (provided by the hotel):
The Heritage Inn is just what you want if you are looking for the total getaway. The Inn is located on the hilltop of a sleepy village: Carrot Bay, on the north side of Tortola. These comfortable apartments offer probably the most breathtaking views on the island: "voted Best sunset view in the BVI!" 180 degrees east and west and overlooking Jost Van Dyke, Sandy & Green Cays and three Tortola bays. This locally owned inn is quaint and quiet. Each suite has a private view-facing balcony and is furnished with a fully equipped kitchen, living room and AC king-size bed in bedrooms. Three suites have two bedrooms for family or friendly vacationers. Six, clean and comfortable, one bedroom suites also offer enough space to just forget your cares and hang out for a week. The views are so beautiful that most guests just "gape" for the first few days. In the summer the sun sets directly over the water. It is so beautiful that the locals go up for sunset cocktails at the BananaKeet Cafe on the poolside veranda to watch the sun setting over the awesome horizon. It's no wonder the slogan reads... the Higher you Get... the Better the Views!! ... more   less 
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Also Known As:
The Heritage Hotel Tortola
Heritage Hotel Tortola
The Heritage Inn Tortola, British Virgin Islands

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