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“Very Hot! but how else do you get to paradise?”

Smith’s Ferry Services
Ranked #10 of 38 things to do in Road Town
Attraction details
Simsbury, Connecticut
Level 3 Contributor
17 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Very Hot! but how else do you get to paradise?”
Reviewed 11 July 2014

We took Smith's ferry from St. Thomas to Tortola. The people were great and it left on time...but the ferry was packed with people and luggage and it was unbelievably hot. Waiting to get off and get through customs seemed to take forever in the hot boat. They did have air conditioners but I do know if they were working. On a high note, they got us there safe and we landed on a beautiful island...not looking forward to leaving to go back to St. Thomas.

Visited July 2014
Helpful?
1 Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Lake Placid, Florida
Level 3 Contributor
12 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“fairy service was nice!”
Reviewed 9 July 2014

the first trip to go to one country to another on a ferry! rough boat ride from St Thomas to the Virgin Gorda! but much better going to Tortola. Then took a long time for customs to clear the boat at St Thomas!

Visited August 2013
Helpful?
Thank kathleenw1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nutley, New Jersey
Level 6 Contributor
214 reviews
60 attraction reviews
common_n_attraction_reviews_1bd8 82 helpful votes
“Better than I was expecting.”
Reviewed 30 June 2014

We used Smith's (we didn't have a choice) to do a day trip to Anegada from Virgin Gorda. The morning run to Anegada was almost on time and was an uneventful trip except for the age of the vessel and the noise of the engine.

The return trip was also "on time" considering island time and the amount of cargo that was being transported.

I had almost scratched our trip to Anegada because Smith's was running that week and not RTFF. I have been told we were extremely lucky and should play the lottery as this experience was not the norm most people have with this company.

Visited June 2014
Helpful?
1 Thank gd1147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, North Carolina
2 reviews
“Very unpredictable in June”
Reviewed 28 June 2014

We pre-purchased tickets for Round-trip ferry rides for 8 people leaving St. Thomas into West End, Tortola then returning from Road Town to St. Thomas one week later. It seems that ferry times & reliability are always changing...Getting to the West End on arrival was iffy but we made it. When we arrived back in Road Town, we were told the ferry was not operating that day (Saturday!) so we had to take an expensive taxi ride to West End to get ferry back to St. Thomas. If you are in a time crunch to catch a plane in St. Thomas, I would recommend giving yourself an extra day on each end just in case the ferry doesn't run as expected. Next time we are in Tortola, we will pay the extra and fly into Beef Island instead of St. Thomas to avoid the ferry & taxi fees & the stress of not knowing when we'll catch the next ferry.

Visited June 2014
Helpful?
Thank NCTraveler769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Nebraska
Level 3 Contributor
11 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“The perfect solution for being too relaxed on vacation”
Reviewed 12 June 2014

My wife and I were bound for a sailing vacation from Tortola when we arrived in Charlotte Amalie. We went to the Interisland Ferry Terminal to book passage on Road Town Fast Ferry, but no one was at the counter. The Smith's Ferry attendant called us over and said that they had a ferry leaving shortly and would be happy to book us. We asked about a return trip and he gave us a schedule and circled the time for the ferry returning on requested day. With this information in hand we bought round trip tickets and headed for boarding.
The trip to Road Town was uneventful.
After a relaxing week we prepared ourselves for the journey home. The taxi coordinator at the resort asked us what time and what ferry we were leaving on. I told her Smith's Ferry at 10:45am (as indicated by the St Thomas agent on the circled schedule). She replied that Smith's didn't have a ferry running on Sunday from Road Town, but she called to confirm.
And then our last day went downhill from there.
After finishing her conversation, she relayed that they had ferry trouble but they would honor our tickets (I wrongly assumed by getting us on another ferry company in Road Town).
We arrived at the ferry terminal and went to the Smith's Ferry window. The not so charming woman said there was no ferry due to 'mechanical trouble'. I asked about a refund on half of our round trip ticket. She replied that we would have to take it up with the office in St Thomas. I told her that whoever the taxi coordinator talked to said that Smith's would honor the ticket. She told us that yes they would honor it by allowing us to take the ferry out of West End. Indignantly I asked, "So we have to pay for a taxi to West End?". The reply was affirmative. At this point I became more than indignant, and finally she told us that she would arrange for a cab to West End. After waiting an hour, the taxi finally came and picked us up and took us over to West End (about a 15 minute drive).
Arriving at West End, we found that Smith's Ferry wasn't even open, but that our tickets would get us to Charlotte Amalie on Native Son Ferry. Our bags were tagged for Charlotte Amalie and taken away and we waited.
The ferry arrived and we boarded. It was a beautiful boat...in the 80's. Now it was a hot garbage scow with dirty, ripped seats and window air conditioning.
Our first stop was St John. All the baggage was unloaded and we had to process through US Customs. This extra step would have been avoided with a straight Road Town - Charlotte Amalie run. After processing it was straight back onto the boat. Our next stop was Red Hook, on the east side of St Thomas. As we were waiting to leave, one of the crew told us we needed to get off because Red Hook was the last stop. Remember back when they tagged our bags for 'Charlotte Amalie'?
Besides me, many other people were upset.
So now we began the rollercoaster ride that is the taxi ride from Red Hook to the airport. Luckily we had built extra time into our schedule to leave the St Thomas Interisland Ferry Terminal and get lunch downtown. That time was all pissed away by the unscrupulous business practice that is Smith's Ferry.
The end result was that Smith's Ferry cost us time, money, and aggravation that should have not been part of a relaxing Virgin Islands vacation. You would be wise to steer clear and choose another company.

Visited May 2014
Helpful?
6 Thank Hasher67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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