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“What a dump”

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Prospect Reef Resort
Ranked #12 of 13 Hotels in Road Town
St. Thomas
Level 6 Contributor
144 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“What a dump”
Reviewed 5 August 2013

This place could be wonderful as it sits on the ocean which screams blue serenity. However, when you have to go to your room which could be great if simply updated, you wonder how quick can I get outta here! The wood was rotten, there were roaches in the room, the towels were dingy, the bathroom amenities were few and very dated - not to speak of the horrible bathroom design.

The room was quite spacious and the view from most rooms are sea view. However, the lawn is unkempt and there is trash outside. After, I was able to take a picture of the cute chickens which were outside of the room, the early morning wake up by this crowing creatures were no longer cute!

The website boasted a ocean pool. This so called ocean pool was condemned and un-useable - SO was the children's pool. The walk to the adult pool was awful with the overgrown grass and filth strewn all around. Lastly, the road to get to your rooms were laced with a consistent flow of pot holes.

I would never stay here again!!! I think it is an insult to paying customers to have to stay in such deplorable conditions. I have written over 77 reviews on Trip Advisors and this is my worst hotel and worst review.

Room Tip: On the property is the Dolphin Encounter. We were allowed to see the show although we didn't swi...
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  • Stayed July 2013, travelled with family
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Helpful?
3 Thank 1knowing1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (7)
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English first
Dayton, Ohio
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 January 2013

Don't waste your money. this resort was CRAP!!.I stayed there for a few days this Christmas and there was no hot water, then the water overflowed in the rooms, and then there was NO water at all!! Absolutely ridiculous!! As for the rooms with lights that did not work, and the hard creaky beds...do yourself a favor and spend the money on a real resort!

  • Stayed January 2013, travelled with family
    • Value
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Helpful?
5 Thank jbcookie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Road Town hotels

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 November 2011

I have just come home from this hotel - having stayed their many times before during its former grandeur. It has now owned by the BVI government and has fallen into complete disrepair. Local people describe it as derelict. It was clean enough but no plugs in the kitchen sink so you cannot wash up, very few working lights in the villa so the place was very dimly lit, sockets hanging out of the walls on wires (death traps), footpaths poorly lit, no hot water for the entire week we were there and this was a top of the range 2 bed villa which was not cheap. A minimal amount of water dripped from the shower. The kitchen was appallingly equipped. The patio was a deathtrap with concrete slaps sticking up out of the floor, no outside lighting and no chairs or sunloungers. The pool had one broken sunlounger and the sea pool was derelict with pipes sticking up, broken glass, the relics of what were once sunshades and, again, one broken sunlounger. The hammocks hanging in the grounds are broken, the grass needs mowing and the whole complex is like a ghost town. Even the beach bar is derelict. The only decent part is the view across the Sir Francis Drake channel and the reception area where there is free internet. The dolphin attraction, which is a concession, is at the far end of the complex. The hotel staff are friendly enough and the location is excellent for access to town but the accommodation is depressing and far below standard. I was shocked to see how much it had deteriorated since last time I was there. The villa we had was noisy on certain nights of the week when there is an event taking place at the onsite restaurant - one night the music went on until 4am. Whatever you do, do not stay here under any circumstances. It is really dismal and poor value for money. This hotel was closed down for a long time and should never have reopened until it was properly renovated and functioning. I would never go back here. There are far better hotels on the island with good facilities and amenities..Do not stay here.

Room Tip: Keep driving and do not stop here
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  • Stayed November 2011, travelled with family
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Helpful?
5 Thank Jayne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2011

Not recommended. We stayed at the resort in November 2010. The rooms were large and clean. There was a group of about 15 of us. None of our rooms were close together because most of the rooms are not habitable. The resort itself is very run down. The "lagoon" was nasty and not a good place to hang out at all. The pool was large and clean. While I was there I was hurt on the property grounds and the hotel refuses to reimbursement me for my medical expenses even though the accident was caused by unsafe walkways on the property. All in all, I would not recommend this hotel. The next time I went to the Virgin Islands, I would probably stay in the US Virgin Islands that would better protect American citizens.

Room Tip: Stay somewhere else
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  • Stayed November 2010, travelled with family
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Helpful?
5 Thank Carol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 November 2010

Its a bit faded but we had a nice big room, with fan and a/c plus a kitchenette which we shared with a couple of cockroaches. They do have a great pool and lots of cute chickens wandering around! There is a sort of sea pool too. Its also right next door to the dolphin prison (if you like that sort of thing).
The staff were very friendly. (and there was no sigh of any mould!!!)
Its not luxurious, but the price was good and we needed to be close to Road Town.

  • Stayed October 2010, travelled as a couple
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Helpful?
1 Thank PICROLITE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redding, CA
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2010

1014 was our room. While we loved the location - sea front - and were pleased to have them offer right away to give us a sea front room instead of top "reef room" (to get to those they have a spiral staircase - no way to get luggage up there easily") it was a big step down from the luxury we had just had over at Srub Island. We expected a step down but the website and pictures in the BVI magazine of this place are very misleading! The pool is no more - it's been filled in. The salt water pool - which is a sectioned off area from the ocean must have, at one time, been a nice place to swim or maybe it's cleaned up in the "on" season. Right now it has garbabe chairs in the water and trash all around it. This resort has seen better days for sure. I can tell it was probably something in it's day - but it's day has come and gone. I think they try to keep the section of rooms we were in (way in the back) as the "nice" rooms. I didn't see any mold and the room was very clean - but it's just so run down. They probably need to tear everything down and build something new. It is an amazing location though - just down the street from Road Town proper. The restaurant/bar right there is very nice and comfortable. To be fair to this place we were looking for something inexpensive for the 2 nights we extended our luxury stay at Scrub Island. We weren't expecting much more and since the place was clean we did enjoy our 2 nights there. While packing a roach did fall from the ceiling on my husband but that was the only one we saw and it is the tropics! We almost stayed at Sebastian's on the Beach which is on the other side of the Island. After seeing it we might have liked it better. But reviews on it were sketchy and I think they didn't have air - in August you need an airconditioner to sleep. So - if you go to Prospect Reef don't expect much and you'll be fine.

  • Stayed August 2010, travelled as a couple
    • Value
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Helpful?
1 Thank Debsonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2010

Arrived and was told that the room didn't have internet or a fridge. We asked to be moved and after a painful 10 minutes dealing with the desk clerk we were finally advised that they were going to upgrade us AT NO EXTRA CHARGE to a better room. However the room was not quite ready, so we went for a decent meal at their restaurant. When we returned we were driven to the far end of the complex near the sea (room 1016). It was p@ssing it down and we just wanted to get in to make a nice cup of tea. The guy opened the room and the stench of black mould greeted us. We got in and the guy shot off quicker than Usain Bolt as he saw our faces! We spent above 5 mins in the room having a good inspection, taking photo's and video footage because people back home would not believe how bad it was. Firstly the decor makes you want to hang yourself, there was black mould down the walls, big chunks of freshly made black mould insulating the entire base of the patio windows (1" thick) that didn't even open!. We thought the lampshades were made from fur, however upon closer inspection it was found to be a raging infestation of black mould. The metal on the lampshades had rusted and had come away from the mould fabric. The bed was like a bed of nails, linen had a damp and mouldy feel. Ant infestations around the skirting boards with the ant playground in the bathroom sink!! The hairdryer had already blown and had a nasty brown melted underside with a coiled mouldy power cable. The amenities in the room where rank. Checked out after 5 mins. Went back to the reception to get a refund and coincidently the power to the resort failed and they didn't have a generator!! Whatever you do..... don't ever stay here!

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Rooms
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Helpful?
2 Thank CheekyB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Prospect Reef Resort

Property: Prospect Reef Resort
Address: Waterfront Dr. | P.O.Box 104, Road Town, Road Town, Tortola
Region: Caribbean > British Virgin Islands > Tortola > Road Town
Amenities:
Beach Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Road Town
#5 On the Beach Hotel in Road Town
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Prospect Reef Resort 3*
Number of rooms: 137
Also Known As:
Prospect Reef Hotel Road Town
Hotel Prospect Reef
Prospect Reef Resort Tortola/Road Town

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