We stayed here at the beginning and the end of our stay (having sailed a week in between on the beautiful Viking Dream catamaran!). The first weekend, we had booked a room with two double-beds for one night overlooking the Marina. When we arrived, we were informed that our room was not available but fortunately they upgraded us to one of their cabana suites. This actually was not bad - two bedrooms, two baths, a kitchen and living room. My only complaint was that the music from the bar next door was incredibly loud and the a/c in our room leaked. Neither was a show-stopper for us, however. The leak was containable and the music stopped at 11pm. Had this been our only experience, I would have given this place three stars. Unfortunately, we returned the next weekend for one night. We were again told that our room was unavailable, but so was the cabana suite. They then took us to a room that had one king size bed. They offered us two extra cots for my boys. What's worse, the room's air conditioning unit was malfunctioning. This led to a very hot last night in Tortola. The bathroom was also moldy. For what it's worth, the staff were earnest in their attempt to find solutions, but they were incompetent, particularly when it came to the A/C problem - they promised to send in the "A/C guy" but he never showed. If we are ever fortunate enought to return to Tortola, it will not be here.
I would not recommend this place to anyone. You simply can't depend on their representations regarding the quality of their rooms. The whole place needs a major renovation. Until that happens, I would stay away from this place.
- Official Description (provided by the hotel):
- Village Cay is located in the Heart of the BVI. A 23 boutique hotel with amenities on site and access to great shopping and provisioning on and off property. ... more less
- Reservation Options:
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- Also Known As:
- Village Cay BVI Hotel Tortola/Road Town