After many stays here (and recommending the Hummingbird to MANY others) I'm definitely feeling a change of heart. The rooms aren't nearly as clean as when we first started going a few years ago, and the overall mood can be anywhere from friendly and gracious to hurried and annoyed.
What really left a bad taste in my mouth was recently when I verbally booked my next stay with Yvonne, and was told "Just get back to me when you can with a credit card number. I will hold the rooms for you". (Note: 3 rooms, but only one night). A few days later I get an email that our rooms are no longer available because she had an inquiry for 3 nights, vs. our one, so she booked them instead. I think that's very poor business.
It is unfortunate, because I used to enjoy the place, but when any business becomes more caught up in making money than in providing a good service, quality will certainly be compromised.More
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