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“Sneaky place”
Review of Serenity Spa

Serenity Spa
Ranked #7 of 8 things to do in West End
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Attraction details
Owner description: Welcome to the Serenity Spa & Amara Spa, the premier Holistic Spas in Beautiful British Virgin Islands. Indulge Yourself!Serenity Spa & Amara Spa is a full service spa in the beautiful British Virgin Islands. We are able to offer a full range of spa services including massages, yoga, acupuncture, manicures, pedicures, facials, waxing, body treatments and wedding services. We are centrally located at Sopers Hole Marina and are ideally positioned for charter guests, villa guests and residents of Tortola.Why not make Sopers Hole Marina a stop at the end of your charter for a complete body makeover or call us to provide our spa services at your home, villa, hotel , boat or any of favorite beach on the island.
Reviewed 3 April 2012

My husband and i were honeymooning on Tortola and staying at a resort in the West end. I booked couples massage in our villa....the resort uses this "spa" so they went ahead and book it for us ..we were told that it was going to be 100 dollars plus 10 dollars each for having them come do them at the villa.....2 women show up 10 minutes late ....have us change and...come down for a massage ....we get a decent massage from the 2 women....my husband then asked them how much we owe them.. I went ahead and went up to change and they continued to say we owed them 155 dollars each....I was upstairs at that point so he just went ahead and paid them ...we got chatting and both felted cheated because they ripped us off....knowing we were paying cash they said it was more...we decided to approached the women who booke them for ua....and she chatted with the owner...the owner then said the 2 women said we asked for an hour and a half massage....but when you look in the service packet n othing equals 155 dollars for any massage service they offer..and they didnt stay an hr never mind 90 mins...please be careful when working with this spa.

6  Thank jpwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonboat, Manager at Serenity Spa, responded to this reviewResponded 20 April 2012

Our spa management charged only for one hour massage and the rest was made cash refund the same day. we apologize for the mistake. But we promise that we have put measures in place to keep up with the timings. Hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (19)
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18 - 19 of 19 reviews

Reviewed 11 March 2012

We Both had a Facial & a Hand Massage & Nails.
Real Quality People....

4  Thank ra_popp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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