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“Tale of 3 Identities”

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Peter Island Resort and Spa
Ranked #1 of 1 Hotels in Peter Island
Certificate of Excellence
New York City, New York
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Tale of 3 Identities”
Reviewed 19 March 2014

- Hotel Guests
- Marina Guests
- Daily Boaters

Peter Island Resort & Spa has many, many, great things to offer its guests. The island is quite beautiful, offfers personalized service, and could be a truly great paradise escape if a few issues were better attended to and figured out.

First, and most important, the Resort bills itself as this quiet, peaceful experience and generally it would not have much appeal to being a place for younger children. However, this is a big, big, variance from the reality of our recent stay. While the guests rooms are limited in number, and the guests are quite nice and respectful of not making noise, there is an almost daily onslaught of boaters who are able to drop anchor and come ashore and take over the resort especially at Deadman's Beach and also at the pool. These boat people would come ashore often in large parties with the intent of drinking and partying all day. They were noisy and had no respect for anyone else on the beach. And along with them, there were plenty of young children screaming all day as they played. We were not expecting a Disney vacation or a spring break atmosphere based on the info we read from the hotel. There were no attempts by beach security (one lone guard) to control these folks who would take over lounge chairs that as the signs posted said "are reserved for hotel guests." I had to ask the beach waitress one day to intervene as the boat people came ashore and took over lounge chairs and were extemely loud/annoying to to move to the other part of the beach. This is far from being as per the website "an 1,800-acre oasis of tranquility" unless the Resort intended that we go off to the other side of the island to find it.

My mistake was not going to one of the other more remote beaches on the island (White Bay Beach) but as a guest we should not have to choose where to stay. There is another smaller beach area beyond Deadman's Beach (Little Deadman's Beach) where the daily boaters are supposed to disembark but they do not stay in that area. One day we counted over 18 daily boats anchored. So, with anywhere from 6 to 10 or more people per boat, just imagine what happens to your quiet beach!! If someone actually monitored this population and controlled them it would be much appreciated by your paying guests! Realize the Resort probably makes a great deal of money from their drinking but this is not at all what I would expect from a resort of this caliber.

The boaters who actually dock at the marina can also be a bit nosiy and you hear them while in the poolside rooms as the front of these rooms face the marina. Here too, there are more children coming in to use all of the resort facilities. Know this may sound like a lot of nit picking but living in New York City, we were looking for a peaceful island escape vacation where we could unwind and relax.

As others have pointed out, the food is very good especially at Tradewinds (better than the Beach Bar & Grill) but unfortunately, you don't have a choice as they alternate between the two restaurants (while one is open, the other is closed). Service was quite good and the star of our stay was Rimple, who is just amazing. Do not miss out on any of his wine events. We attended both the wine tasting and the wine dinner, and he is informative, casual and a true delight. The wine dinner besides having some great wines had the best food of our stay. The entire menu was coordinated by Rimple and the Exec Chef. The wine pairings and food were just perfect.

So, in summary, while we had beautiful weather and enjoyed the island, but there were a few days were the boatpeople really took away form the overall experience which is truly a shame as the resort/island could live up to its billing if they figure out what it is they want to be.

For these reasons, even though we found many things to enjoy, we won't be coming back until the Resort figures out what it wants to be and get the daily boating "drop anchor and party" population under some sort of control.

Room Tip: The poolside rooms are tired, have very hard mattresses and our room had awful water pressure from t...
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  • Stayed March 2014, travelled as a couple
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Helpful?
6 Thank upontheroof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie S, Manager at Peter Island Resort and Spa, responded to this review, 21 March 2014
Dear Valued Guest,

We appreciate your detailed feedback on your recent stay at Peter Island Resort and Spa. Thanks for your kind words in reference to some of the staff members who made your stay memorable. They will be very happy to know that they were able to provide you with the true Peter Island Experience.

In reference to your concerns of the non residents who from time to time will come to our beaches, I am happy to let you know that we have introduced some new measures to ensure that our guests overall beach experience meet their expectations. Our new control procedure is a wonderful way of ensuring that the above does not happen again. I was very happy to hear that you had a wonderful time despite of the concerns expressed. Your comments are incalculable in allowing us to improve our product and services. As discussed during our call we look forward to the opportunity to welcome you back to Peter Island Resort and Spa.

At your service,

Wilbert Mason
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Rating summary
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Traveller tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2014

We just returned from our second visit to Peter Island. We had a wonderful time. If you like a perfect beach, low density, great service, wonderful food, and plenty of time to be busy or do nothing, this is the place. We stayed in a Beach Front Junior Suite each visit. The rooms are a tiny bit dated but the view is great. Close to the water so you can hear the surf day and night. They are a little pricey but its worth it.

Food and beverage is great. I like the open air casualness of Deadman's Beach Bar but look forward to the more formal setting in the Tradewinds Restaurant every other night.

This year we took advantage of the wine tasting event and the wine dinner. They have a new Food and Beverage guy, Rimple, who is doing a great job. He leads these events. His knowledge of both the food and wine is amazing. His passion for each shows thru with every sip or bite. It's also a great way to meet some of the other guests at the resort.

You begin to feel a bit like family after a day or two.

The spa is great. My wife and I both had wonderful treatments while we were there.

Can't wait until next year.

Room Tip: The BF Junior Suites are the only way to go.
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  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank GlobTrav3400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level 6 Contributor
103 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 17 March 2014

like previous visitor we were advised of building work 7 days before we left but were lucky enough to be in Junior Suite well away from the work, but not much noise anyway, anywhere
I had a broken ankle so had to buggy everywhere but no problems, we were in room 215 upstairs on the beach, caribean evening good food but noisey band in Dead Mans restaurant , other wise brillant
Jean/Rimple/Sarah/Edward/Colin all hands on with Chad in background, great food & service , pity but a few too many loud Americans staying but we managed.
ITC met us at the airport in Tortola with the chickens in arrivals then the 30 minute boat ride to the Island, saw Eddie Jourdan on our last night in a Red Bull huge yatch named Lush he was late getting to Australian grand prix on Sunday !!!!
Room good very cumfy big beds good aircon. spa was huge and empty, white beach the best but book a hut no 1 and order lunch which will be delivered
Wlbert the manager in good control overall, nice guy
Jean was the resort star late 60's massaged my ankle 3 times with fresh picked Aloe Vera , shes was bright & breezey every day, amazing lady

Room Tip: stay in a junior suite, bit of a walk or buggy ride from restaurants
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  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank peter k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeddah
Level 5 Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 March 2014

I know that this review is a little late...however...that does not detract in any way from our experience.

From the first contact to the completion of the wedding and departure from the Island, we had a 5 star service.
Our Wedding Co-ordinator Edward will be forever burned into our hearts for the way him and all the staff on Peter Island dedicated themselves to ensuring that not only my bride and I but all our guests...from 7 yrs old to 71 yrs old...were made to feel special and the center of their attention.

From the laughter and warmth that we received arriving at the Island to the smiles and wonderful Carribbean lilt every time people spoke to you. There was nothing that was too much trouble, even to the point that when we did the Trash the Dress shoot the day after the wedding at the end of Deadman's Beach and the children were hot and thirsty, Edward with staff from the restaurant, brought a table, chairs, drinks and lunch...and set it up under a palm tree for us.
Idyllic...!!

This level of service was the norm for the course of the trip...all our guests left vowing to return.
We hoped for this level of service to make our wedding wonderful and the Staff of Peter Island did not let us down.

  • Stayed October 2013, travelled with family
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Helpful?
3 Thank TrevorCiganin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 March 2014

We should have known by the transportation Peter Island provided to get there what kind of amazing service and vacation experience we were in for. From the start, after boarding the boat, we were treated like gold. Once on the island, the staff was so attentive. The island is so calm and peaceful. We did yoga down by the spa in the morning. We relaxed and snorkeled at the beach. When I say we, I mean us and maybe 6 others on the beach. And the beach was just gorgeous! We realized half way through our trip that we had to stop asking "Can we..." and instead say "We'd like...", because they do everything here to make you feel like you are #1. We would go back here in a heartbeat!

  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank ANCTravel27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensacola, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2014

We enjoyed Peter island resort for our honeymoon and it couldn't have been more perfect. The staff treated us like family and you become very close with them! The good was outstanding, and I would HIGHLY recommend the wine tasting and food pairing with Rimple, as he is extremely knowledgeable and so much fun! We can't wait to get back!

  • Stayed February 2014
    • Value
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    • Rooms
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Helpful?
1 Thank Kcoll0010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 February 2014

As they said when we got onto the island, "There is a lot to do, or nothing." They were absolutely correct.

This was our first trip to Peter Island and from the moment they picked us up at the airport the service was stellar. We flew into STT on an early afternoon flight and arranged through the resort to take a short taxi ride to the harbor and a leisurely 1.5 hour boat ride to Peter Island. And even though our flight was delayed (of course) they were kind enough to hold the boat until we arrived. The ride over involved a quick stop at BVI customs and then on to Peter Island. The ride is very scenic and a nice welcome to the islands.

At welcome, they take you through a quick welcome talk basically describing what you can do....or don't have to do on the island. There was never any sales pressure like you get at some other resorts to do any activities/excursions. They gave us a check in package and quickly took us to our room to get ready for dinner.

The food was excellent. There are 2 main restaurants at the resort, and for the most part they alternate dinner between the 2 each night. Breakfast is always at the main restaurant by the pool (Tradewinds) and lunch is always at the beach restaurant. My wife is vegetarian and they made note of her diet wishes and always made sure there were options for her. I do recommend getting the meal plan, at least the breakfast and dinner plan as it worked decisively in our favor. Plus who wants to choose between the steak or seafood based on price.

The beaches were magnificent. The main beach offers nice white sand, clear blue water and plentiful lounge chairs. And even though it was the "main beach" we never felt crowded. There are a couple other beaches we checked out, one being White Bay beach where you can sign out (at no cost) a beach hut to spend the day at. There are only 6 on the beach (no 5 or 6 are the best in our opinion) so you are pretty secluded. If you wish they will even deliver a picnic lunch while you are there.

My wife did enjoy a spa package and said the spa was well appointed and service was very good.

We stayed in an ocean view room. These rooms are the original resort rooms on the island are a bit older than the beachfront rooms. They are near the marina/restaurant/pool while the beach front rooms are right on Deadmans beach (right over the hill). While I personally found the ocean view rooms more than adequate, nice view, comfortable, convenient, quiet and lots of space. I could see how the beachside rooms would be a nice step up. With that, the cost is quite a step up. I did hear they will be doing renovations on all of the ocean view rooms within the next year, a face lift would be good. But I have no complaints. Also, none of the rooms have a TV, which I personally like but just a heads up. Wifi is free and pretty good.

Now for the item that set Peter Island apart from many of other resorts we have stayed at. Service. The employees at the resort were very kind, thoughtful and were there if you needed them. By the end of our stay many of the staff knew us and even what beverages we liked at meals. Jennifer was kind enough to spend a good amount of time trying to find the Olympics on the TV in the rec room after I gave up so we could check on how things were going. I would also like to thank Edward for making our last dinner on the island special.

One closing thought that I found kind of telling on what kind of resort Peter Island is. When we started talking with couples that were on the transfer boat to the resort, we were the only ones who had not been to the resort before. And after spending a week there, I know why many people choose to go back multiple times.

Room Tip: If you go Ocean View, try to get a room toward the point.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Fuzz005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie S, Manager at Peter Island Resort and Spa, responded to this review, 28 February 2014
Dear Valued Guest,

Thank you so much for spending your vacation with us and for sharing this wonderful review! We are glad that you and your wife enjoyed your stay so much, and particularly that you so appreciated our staff members, who we are proud and so fortunate to have. We hope that you two will be among the many repeat couples and families who regularly join us for their vacations, who we enjoy getting to know and pampering over the years. We hope to see you soon!

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peter Island Resort and Spa

Property: Peter Island Resort and Spa
Address: Road Town | Tortola, 00801 2409, Peter Island
Phone Number:
Region: Caribbean > British Virgin Islands > Peter Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Peter Island
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Peter Island Resort and Spa 5*
Number of rooms: 53
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Also Known As:
Peter Island Hotel Peter Island
Peter Island Resort And Spa British Virgin Islands

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