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“Don't!”
Review of Tropicana Tours

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Tropicana Tours
Book In Advance
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US$35.99*
and up
Grand Cayman Roundtrip Airport to Hotel Transfers
Ranked #201 of 205 Tours in Grand Cayman
Attraction details
Reviewed 19 February 2014

Waited and hour and a half and still no shuttle. Finally took a cab to our resort. Don't waste your time with this company.

1  Thank eaglewingsks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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65 - 69 of 73 reviews

Reviewed 16 February 2014

A group of us used this for our last day in Grand Cayman. They (Rex) was 45 minutes late in picking us up and gave no reason when he decided to show up. We each paid $40 and were supposed to stop at a couple of bars, the turtle farm, and to dinner. He took us to slizzy bars, one bar there was a lap dance going on in the corner, and the WORST was Rex, our driver, was drinking at these bars!! We arrived at the turtle farm and it was closed. Then he forgot or didn't know he was supposed to take us to dinner and pick us up. What a disaster of an afternoon and a waste of money. Meanwhile, we paid him $400 when we could have had a taxi do the same thing for 1/2 the price.

1  Thank gbriston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014

Not only did they never send anyone to pick us up, but then they argued about giving us a refund, as we had paid in advance. The manager at our hotel told us that they have now stopped recommending them as they have had numerous problems like this.

2  Thank Lezli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

Heading for the Caymans? Do not use Tropicana Tours and Transfers from the airport to the hotel. The reason is simple: They didn't show up after I had prepaid and made arrangements for
Tropicana to drive me from the Mariott Hotel to the Airport. I repeat: they didn't show up. Even after I called 24 hours in advance to arrange the ride. I was waiting a half hour before I had to call a cab. The doorman at the Mariott stated that Tropicana is notorious for being late.
Again, use other transportation. Don't use them.

1  Thank Auggie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 January 2014

Terrible- Never Showed up! My family arrived in Grand Cayman on December 19 for a vacation. We arranged a transfer to and from the airport to Rum Point area with Tropicana Tours. We have 4 adults (two who are elderly) and 4 children ages 12,8,4 and 3 months. We paid $484 in advance for the round trip transfer- to include help with luggage and a person to greet us at the airport!.We arranged it through Viator (another terrible company!) Tropicana never showed-no one was waiting for us as advertised. We tried to call the numbers and got no answer! We waited 45 minutes and finally got someone at the airport to call the driver for Tropicana. He said he would be there in 10 minutes. Another 30 minutes passed- nothing. Thank goodness we paid for this with American Express- Great Service by the way! We called AMEX and had them stop and dispute payment. Once the payment was stopped we felt better about taking one of the airpoirt taxi's to our rental house. The taxi driver "JANET" was fantastic and she charged us less!!! My advice- DO NOT USE THIS SERVICE.

Thank 313MelissaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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