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“Close to George Town with great diving!”
Review of Sunset House

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Sunset House
Ranked #1 of 1 Hotels in George Town
Certificate of Excellence
Portland, Oregon
Level 5 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Close to George Town with great diving!”
Reviewed 7 April 2011

We stayed at this hotel in July for 5 days. It is close enough to George Town to walk if you wanted. We didn't because it was very hot and humid while we were there. The restaurant was very nice and we enjoyed eating there as it was very quiet while we were there. The food was good. This is an older hotel that definitely caters to divers. The rooms are very dated and worn. BUT - the diving is better than fantastic! We absolutely loved every dive we did while we were there. The gem of Sunset House, is Cathy Church's Photography Center. I took a lesson in underwater photography while I was there and as part of the class, the instructor, Kat Ramage, did a dive with me. I learned so much. I have a long way to go but I am now taking photographs that I'm proud to blow up huge and put on my living room wall.

  • Stayed July 2010, travelled as a couple
    • Value
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Helpful?
2 Thank DivingOver60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (192)
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English first
Boston MA
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 April 2011

Sunset House is really all about diving - shore dives are available 24x7, there is a two-tank boat trip every morning, and single tank dives many afternoons. (Including a trip to Stingray City, which is fabulous. A photographer accompanied us... $35 for a disk of photos of the individual with the stingrays.) Dive office right on the premises.

The rooms are pretty basic. Bed, dresser, nightstands. I had only one lamp and a non-functioning TV remote; my friend's clock never worked. Adequate air conditioning. No chair for reading.

Good restaurant on site, with Caribbean and Indian menus. Large bar with shaded seating (big thatch roof), good bar menu. Lovely ocean views.

Nice pool - but FULL sun all day, no possibility of shade. No beach at all, just craggy shore.

If you are into underwater photography, Cathy Church runs a shop there. Classes and private classes and private guided photo dives all possible.

$12 US cab ride into Georgetown for a good variety of nice restaurants.

Bottom line - great for divers.

  • Stayed March 2011, travelled with friends
    • Value
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Helpful?
1 Thank didi02453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, VA
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 March 2011

Lovely older hotel east of Georgetown (within walking distance). Mainly divers staying at the hotel. Fun bar (My Bar) and Cathy Church's underwater photography gallery on site.
Our room was older, but spacious and nicely decorated with porch looking at water.
Definitely would recommend, esp for divers.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank sleem50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new city
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 March 2011

Having been on other dive trips I understand that dive resorts are not appointed with the same amenities as your typical resort hotels however, I did find this location lacking for several reasons. Starting with the positives, the location is conveniently located with just a short drive to the airport. The Restaurant, which is separate management from the hotel, has an excellent dinner menu with a wide variety of well prepared Indian dishes. The wait staff (guys with the blue ocean motiff shirts) are excellent. They were extremely attentive, personable and efficient. The lunch menu is repetitive and boring but the food was again "adequate". The wait staff at the outdoor restaurant/bar which shares the same kitchen is lacking in service skills and were argumentative at times; completely unacceptable for any one in the hospitality business. The front desk staff was extremely helpful and considerate of our concerns. The dive shop is a first class act and I couldn't have said enough positive things about them. The convenience of having the shop on the property is a real bonus especially with repetitive diving.

Here are my major complaints.
1) there is no beach and the closest beach is 2.5miles away. Sure you can take the bus there for 2.50 each way but its still a 20minute walk to get there.
2) The hotel is right next to the oil tankers, doesn't add much to the ambiance but looks great at night
3) Our room was dirty when we arrived at 4pm and the front desk was not aware of its status. The condition of the room was unacceptable and outright scary. The bedding was horrible with saggy beds, old worn sheets and comforters and wimpy pillows. The beds easily skidded across the floor when you sat on the bed or leaned against the headboard. Some rooms had only sliding glass door entrances. Bathroom shower curtains were too short with flooding a frequent problem. The window treatments were tattered and did not let light in unless you left them open. There are no hair driers or coffee makers as stated in the brochure we received. The view of the restaurant garbage dumpster from our courtyard rooms was not a pleasant site.
4) The hotel is directly under the flight path...not a huge issue but may be for some
5) The pool area is small considering there is no beach and the hot tub is not heated.

I feel the hotel has enormous potential if they work on the rooms, equip them with the amenities you expect to see, and bring them up to par. Unless you are a diver, there is no reason to go to this hotel.

  • Stayed March 2011
    • Value
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Helpful?
2 Thank howard55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shandytara, General Manager at Sunset House, responded to this review, 22 March 2011
Dear Howard55,

On behalf of the management and staff of Sunset House and Sunset Divers I want to thank you for staying with us and for commenting on your experience. Through efforts such as these we can make improvements where necessary and congratulate those who maintain or exceed our standards. From your comments I do have a couple of observations I would like to share that may provide others with a different perspective on Sunset House.

As you note in your review Sunset House is situated right on the water which provides us with easy and direct access to some of the best shore diving on Grand Cayman, and it's why we are argueably the top dive resort on Grand Cayman. Where else can you step off your dive boat and then grab a complimentary tank (24 hours a day) and do a shore dive? So you are correct in that we do not have a beach in front of the hotel, but we do not claim to have one in our brochure or on our website, and it's why we have some of the best shore diving on the island. And the tanks you mention are about 100 yards away and the only time you can see them is from the water looking back to shore when you're shore diving or out on one of our dive boats. You can't see them from the restuarnt, the bar or from your room because of all the greeenery that surrounds the property.

I do need to apologize to you for the room not being readied when you checked in and for being directed to it before it was presentable. There was a lapse in our procedures and I did speak with the staff about how important it is to have everything readied on time. And I am sorry you did not find the bedding suitable or the pillows to your liking, and I only wish you had mentioned it while you were here so that we could have provided an alternative. As you note in your review we do not have hair dryers in the rooms, however we do provide them at no charge upon request as you know, because you received one when you requested it. And depending on the category of room you book we do provide coffee makers and fridges, and the availability of a particualr amenity is listed by room category on our website.

And finally, while we are in the flight path it is not that big a deal really as most of the flights arrive while our divers are out diving, and the airport usually closes around 8:00 PM. This means there are very few evening arrivals that interrupt the sound of the Caribbean Sea lapping against the shore line or interferring with a view of the stars in the clear Caribbean sky.

If there is anything else you wish to share with me by all means please contact me at the hotel and I will be more than happy to address your concerns.

Sincerely,

Ken Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2011

My girlfriend and I just recently returned from our stay at Sunset House. We would describe it as a motel that is ocean front. The rooms are clean and the air conditioning was great, so sleeping was lovely. However, it's really no frills. Do not expect a resort hotel room. The staff is quite lovely and they provided excellent service when we asked them to make dinner reservations for us. The restaurant at the hotel has mediocre food and drinks, but the waitresses are very nice and it's an absolutely gorgeous spot to take in the sunset. We don't dive, so we rented a car and drove to 7 mile beach every day so that we could sit on the beach, but you have to pay to rent lounge chairs. All in all, the hotel was great for a cheap room that's clean and within a short drive from where we wanted to be. We didn't get wireless internet in our room and the hot tub is cold.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
Thank Shandwerker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellaire, Michigan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 February 2011

This was a very nice, well run, clean efficient property. We booked on a Getaway through Interval International. The staff in the office: Wonderful, The housekeeping: Wonderful, The staff at the bar and restaurant : Wonderful!!!!! Fun place to be, internet included, daily housekeeping, free chairs to take to beach. And most importantly a free daily continental breakfast..... You don't get service like this. We were actually sad to leave and head to the Marriott for the second week. We would of loved to stay there even though it was off the beach!!! We plan on returning and telling everyone about it! Way to go Sunshine....We hope you read this! We actually walked miles later in our vacation to eat there again, and took family.................. Great Monster Burgers!!!!Tom and Stacie Holbel:) Hi Paco!!!!!

  • Stayed February 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tphdvm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2011

I stayed a few nights Jan 2011. Other reviews are correct that it's average hotel, basic, outdated furnishings, small A/C unit OK, not great and a bit noisy, bed was OK, clearly old, so only stay here for the diving or if you just want a basic hotel. If you're not fussy, the hotel is fine. Front desk staff very friendly, helpful. I did not dive, so can't comment. Hotel is 5 miles from the center of 7 mile beach so you'll need to rent a car ($50/day for economy car) or taxi ($15-20 each way to 7 mile area). Taxi from airport to hotel is $17 I think. All taxi rates are at fixed price based on distance, no meters, no gouging. US dollars accepted everywhere but they give change back in Cayman dollars unless they happen to have some US dollars from an earlier customer.

Snorkeling off the rocky coast behind the hotel is not good...no bright coral, just rocks, some fish but nothing special. Also planes fly directly over this hotel in landing pattern for airport abt once an hour...pretty loud but only lasts abt 15 seconds. Jacuzzi water was cold, never went in, so that was disappointing. Hotel has iron, ironing board, hairdryer, just ask front desk. Also has a computer w/ internet in lobby area.

I rented a car one day, drove the entire island in 5 hrs...nothing really to see or do...lots of empty beaches, empty land, just a few cafe/bars here and there along the coast, not interesting at all. 7 mile is the only developed area on the island. Suggest you make a daily plan of your activities.

  • Stayed January 2011, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Traveler_from_USA_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset House

Property: Sunset House
Address: 390 South Church Street, George Town KY1-1106, Grand Cayman
Phone Number:
Region: Caribbean > Cayman Islands > Grand Cayman > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in George Town
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Sunset House 2*
Number of rooms: 50
Official Description (provided by the hotel):
No Resort Fees!!! Best Value on Island! We have found the beginning of why so many people love Sunset House, Grand Cayman's Hotel for Divers, by Divers. "Stepping out of my room, feeling the sunshine on my face, catching that breath of fragrant tropical breeze, gazing into the alluring blue water..". More profound words were never spoken! This family owned resort is more of a big guest house, than a hotel. Everything you have dreamed for a Caribbean Dive Vacation is here! From palm trees to an amazing house reef; from 5 custom dive boats, to a famous underwater photographer; from amazing Caribbean concoctions, to spicy Indian dishes; they all await you! And combined with warm Caymanian hospitality, you'll wonder why you waited so long to visit this West Indian oasis, or why you haven't come back sooner. Of course, the Caymans and Sunset House are a diver's paradise, with crystal-clear waters awaiting your arrival. Come to Sunset House today and experience now, what others have seen for over the last 50 years. An underwater photographer's perfect dive. Shipwrecks, curious big eels, cuddly stingrays and a legendary mermaid await you just steps from your room! A perfect place for your scuba diving or snorkeling vacation! Packages include Breakfast, transfers from Airport and so much more! ... more   less 
Also Known As:
Sunset House Hotel George Town
Sunset Hotel George Town
Sunset Resort George Town
Sunset House Grand Cayman, Cayman Islands

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