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“Good deal!!” 4 of 5 bubbles
Review of Comfort Suites Seven Mile Beach

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Comfort Suites Seven Mile Beach
Ranked #5 of 10 Hotels in Seven Mile Beach
Certificate of Excellence
Sunburst, Montana, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good deal!!”
4 of 5 bubbles Reviewed 5 January 2013

The hotel was a great place to stay; it's nothing fancy but the beach was close and easy to get to, the hotel was comfortable, clean, and within walking distance of restaurants and shopping. The staff was very patient and helpful when we asked questions. We didn't spend that much time in the room, most of our time was spent enjoying the sun, water and attractions of the island. We snorkled right off the beach and it was really nice. We did a Sting Ray City trip with Ambassador Diver's and highly recommend them also, we had the boat to ourselves.

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank farmnnmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this review, 10 January 2013
Dear Farmnnmt

Thank you for staying with us, we are glad that your enjoyed your stay, I will pass on your feedback to the Ambassador dive team, sounds like you had a ball on your own boat at Stingray!

Yours in hospitality

Thomas Mason CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,248 reviews from our community

Traveller rating
    613
    458
    124
    29
    24
See reviews for
380
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Portuguese first
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  • Spanish first
  • Any
English first
Calgary, Alberta, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 January 2013

We are pretty low maintenance so we didn't require much but the staff have been really nice and accommodating. It is a minute walk to the beach so close enough to beach front. The rooms are comfortable but not amazing but we didn't spend much time in there anyway. It was comfortable and clean and well worth the money. We would stay here again if we came back to the island. Having breakfast included makes this an even better deal.

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CM0nster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this review, 4 January 2013
Dear CMOnster

Thank you for your review. We are glad that you enjoyed your stay and that you recieved excellent value for what you paid. The staff will be thrilled to recieve feedback on their friendly service, our cleanliness and also that you enjoyed the easy access to the beach.
We wish you all a happy new year, You are our first review for 2013!

Yours in hospitality

Thomas Mason CHA
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 January 2013

I recently stayed at the Comfort Suites Seven Mile Beach while in Grand Cayman for business. I (again) had an excellent experience and the staff were quite friendly. I have been here twice with my family before this and have never had any issues with the hotel. The rooms were clean and I have no complaints - would certainly recommend this for other visitors!

  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bailee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this review, 2 January 2013
Dear Bailee23

Thank you for taking the time to review our hotel. We appreciate you staying with us and also that you have chosen to return again. Your feedback will be reviewed with all the team.

Yours in hospitality

Thomas Mason CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 31 December 2012

Starting with the name: "suites" - not even close, this was the second smallest room I have ever stayed in; "a short walk to the beach"- yes, but the nearest beach is unusable (sharp rocks); "kitchennete" - wrong again, it's just a microvave and a fridge; posted rates - yes, seem reasonable, that is until they slap a gratuity charge on your bill - suuurpriiise; and, saving the best for last, "your reservation confirmed" - you may find out it is not, just after you've purchased your non-refundable plane tickets, what a fun way to ruin a vacation

Room Tip: go to Marriott next door
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  • Stayed December 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Abzats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this review, 2 January 2013
Dear Abzats from Calgary?

Thank you for your comments with regards to my hotel. I would like to take the opportunity to respond to your concerns and also to put forward our perspective with your review concerns.
1. The beach - We offer a complimentary beach service with chairs, this is the same beach that the guest at the Marriot use. There is an artifical reef just off shore, there may be a few rocks, but it is certainly not infested with rocks. I would be happy to provide a picture of the beach to you to better illustrate this and to show any future guests.
2. Gratuity - ALL Hotels on Grand Cayman charge a 10% gratuity this is mandated by our governement. This is clearly stated at the time of booking, confirmed by email at time of booking and each guest, (you would be included) would have signed on check in, the full clarification of these charges on the registration card. We do not "slap" charges on bills. If you check your paperwork for the booking you wil find that this should be stated. I can also provide a copy of the registration card for your review which you would have signed.
3. Kitchenettes - We have a basic kitchenette that inlcudes a fridge, microwave, toaster, coffee meaker in all studio suites, which from your review, I believe you stated had booked. The 1 and 2 bedroom suites offer a full kitchen, with stove top, full fridge, micro wave, toaster, coffee maker. (We also offer a hot and cold complimentary breakfast as well) All of the rooms can be viewed on booking web sites such as www.caymancomfort.com, Expedia.com, Choicehotels.com where there is a full description of each room and also a picture that clearly shows the room set ups. Perhaps if you need a larger space you may want to look at one of the 1 or 2 bedroom suites. Please note that these rooms are upgrade rooms and do sell for a higher rate. This is the beauty of our hotel, we offer 5 suite types that are geared to a guests budget and number of persons in the room, we feel our rate and value is very good. The Marriott that you refer to recommend, would charge about $200+ above what you would have paid per night, plus gratuity with no breakfast for similar size room to our studio.
4. Contact - I worked over the complete Holiday week and would have been happy to meet with you and discuss your issues. It is to bad that you chose not to bring this to my attention when we could have followed up and tried to find a soloution.
Please contact me and I will be happy to review your booking, find out what took place and respond in detail to your concerns. I can be reached at 345-945-7300 or by email comfort@candw.ky - If we are at fault with a booking we will make it right.

Yours in hospitality

Thomas Mason CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yukon, Oklahoma, United States
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 December 2012

If customer service was a deciding factor, we will choose to stay here. When have you ever seen a hotelier care enough about their reviews and feedback to read them and comment?? I've been online looking at Grand Cayman hotels to decide on our trip in February and was just amazed at the hotel management response to their reviews. Keep it up Comfort Suites. More hotels should take your lead and care what their customer says....good or bad. -C. Ridgeway

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this review, 30 December 2012
Dear Caryl R
Thank you for staying with us and for your kind comments. We appreciate this. We sincerly try and listen to our guests feedback and also to try and implement guests feedback. We completed our $2.5 million renovation this November, all of the design , layouts, changes with breakfast, the new gym, business center, beach chair service on our beach, were all driven by the feedback of our guests. My team try hard and we enjoy delivering the best posible service to all our guests. Thank you again for your review.

Yours in hospitality

Thomas Mason CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterbury, Connecticut
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 20 December 2012

After booking and paying for this hotel, I became nervous because of the reviews I read. The hotel was a pleasent surprise! The hotel has been recently remodeled. The price was great compared to the hotels in the area. It is not directly on the beach but it is a two minute walk and their is no need to cross the street. It is a beautiful, swimmable beach. Not all of them are so look into this before booking your hotel. Their is a dive shop at the hotel were you can rent scuba and snorkeling gear. It was $8 to rent mask and snorkel. There is a great man made reef right there.They are extremely helpful in helping you with excursions at 1/2 the price. A good breakfast was included which is a great help on a rather expensive island. The food and drinks were also good at the poolside restaurant/bar. Drinks can be rather expensive but happy hour is 5-7. Rum punches are $4 all day long and are great. This hotel is right on busline. $2 a person C.I. from Georgtwon to the Turtle Farm- end to end.

Room Tip: We stayed in the business suite. This king room had a poolside view, a fridge, toaster, coffee make...
See more room tips
  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dberrios2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this review, 21 December 2012
Dear dberrios2 - Thank you for reviewing our hotel, we sincerely appreciate your feedback and are glad that you enjoyed your stay.
I have copied our Trip Advisor review score just to reassure you about any negative comments on our hotel. I think you would agree the score that we have, which is rated at the excellent level by Tripadvisor and which is also the same as other 7 Mile hotels such as the Marriot and Westin would indicate positive guest feedback for our property. (I believe the current score as off 21/12/12 = 4.3)

Hotel ratings (overall)
4.0/5
based on 411 Customer reviews

Thank you for your review.

Yours in hospitality
Thomas Mason CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 19 December 2012 via mobile

3 night stay mid December in a 1 bedroom suite on the ground floor. After two weeks of living in hotels it was great to be somewhere with a bedroom! TV in the lounge area and in the bedroom - nice. The laundry in the hotel also gratefully used by us on our first night. Breakfast was great, and we ate lunch and dinner in Stingers and found the food and drinks good there too. Found all the staff friendly and helpful, from the front desk, to Stingers to the breakfast guys. Short walk to the beach, and as noted by a prior review, not a lot of beach space at this point - we used the loungers at the pool then nicked down to the beach for a swim - worked for us. Free wi-fi always gratefully accepted. Rooms were clean, neat and comfortable.

Stayed December 2012, travelled as a couple
Helpful?
1 Thank mazzieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this review, 20 December 2012
Dear Mazzieg from Melbourne

Thank you for your review. We appreciate your feedback and are glad that you enjoyed the service and quality of our hotel. I will pass on your feedback to the whole team who will be thrilled with this.
We appreciate you staying with us.

Yours in hospitality

Thomas Mason CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Seven Mile Beach

Property: Comfort Suites Seven Mile Beach
Address: 22 Piper Way, Seven Mile Beach KY1-1200, Grand Cayman
Phone Number:
Region: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Seven Mile Beach
#5 Romantic Hotel in Seven Mile Beach
#5 Family Hotel in Seven Mile Beach
#6 Business Hotel in Seven Mile Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Comfort Suites Seven Mile Beach 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Stay with someone you know. The hotel enjoys an excellent location beachside in the heart of Seven Mile Beach area close to restaurants, bars and shopping and with breakfast and basic wi-fi access included offering excellent value to the traveller on Seven Mile Beach. While not a beachfront property guests access the beach by a small path a few feet from the back door. The hotel offers 5 suite types: 2-bedroom, 1-bedroom with full kitchen as well as Business Pool View King Studios, Deluxe Studio with 2 beds and Queen Studios each with kitchenette are ideal for any size of family and budget. Onsite Restaurant and Dive Shop with snorkel trips to Stingray City offers convenience at your door step. Best location, best value on Seven Mile. ... more   less 
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Also Known As:
Comfort Suites Seven Mile Beach Hotel Seven Mile Beach
Comfort Suites 7 Mile Beach
Seven Mile Beach Comfort Suites
Comfort Suites Seven Mile Beach Grand Cayman, Cayman Islands

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