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The Ritz-Carlton, Grand Cayman
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Reviews (3,210)
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2,461
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2,343 - 2,348 of 3,210 reviews
Reviewed 4 June 2012

My (now) husband and I were married at the Ritz-Carlton Grand Cayman over Memorial Day weekend and could not have been happier with our decision to be married at this resort. As another reviewer stated, we did not have the best weather during our stay but still had an amazing experience at the resort. Overall, our wedding planner, Elena, did an excellent job - though there were a few glitches (nothing major). The resort itself is immaculate and the beach is one of the best that we have ever seen. The extra amenities provided at the beach (i.e., paddle boards, water tricycles, kayaks, floating beds) along with the plush lounge chairs with individual sun shades really took it over the top. The rooms are spacious and while the decor is not my taste it fits with the Caribbean vibe.

The best part of the resort is the staff. They go out of their way to make sure that every guest feels special and is taken care of. We were so impressed by how many staff remembered our names and that we had just been married. I visited the spa on the day of the wedding and was extremely impressed by the design and the staff - Julia gave me an amazing manicure. We also hosted our wedding dinner at Blue by Eric Ripert and had an excellent experience there. Kristian Netis, the sommelier, really went out of his way to make it special, including teaching me how to use a champagne sabre to open the bottle for the toast!

As other reviewers have also stated, the resort (and whole island, actually) is pricey. Its not a place to stay for those who are concerned about drink and food prices. We definitely felt our experience at the resort was well worth the money and hope to be back for an anniversary!

  • Stayed: May 2012, travelled with family
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Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

This is a lovely property - the grounds, rooms, public spaces and the beach!
I have never seen more lovely water - it is really gin clear.
The Jean-Michel Cousteau’s Ambassadors of the Environment is just incredible. We went on a great night snorkel with them.

  • Stayed: July 2011, travelled as a couple
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1  Thank wew71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2012

Although we did not stay here (stayed at Westin which my husband and I loved), We really appreciated the poolside service, the pool was outstanding. Especially liked their Pina Colada,I think that it was the best on the island. The Ritz grounds are really beautiful to look at when you are passing by. We ate at the restaurant and the service was excellent, not to mention the sunset.

  • Stayed: August 2011, travelled as a couple
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1  Thank MrsBeachz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

Having stayed at a number of other Ritz properties, we were disappointed with the level of service and the room in general. The property is on a gorgeous stretch of beach. We had an ocean view room, which was lovely. That said, we were supposed to have a king bed room, but they were out of availability when we arrived so we ended up with two doubles (that were called queens). After making multiple calls and finally asking for the room manager on duty, we got a king room after two days. From a cleanliness perspective, the room was fine, but nothing great. The phone was clearly dirty and when that was so obvious it made me wonder about the details I couldn't see. Occasionally, calling guest services resulted in a resolution, but there were a number of instances where we were given a poor response or we had to call back more than once. This was a stark contrast to other luxury property resorts where you can almost count on your needs being met and even exceeded. Sadly, that rarely happened here. The spa was nice, the food was good and some employees stood out; however, overall, the experience was lackluster. Due to our room move, an amenity wasn't delivered to us. After multiple calls to locate the amenity, finally an employee recognized an opportunity to accommodate the oversight. Mauricio offered us a free ride to the airport in the hotel car which we appreciated. Finally, someone who offered a concession! To some, this review may sound picky and high maintenance, but when you're paying what you pay for these rooms (and on the island for that matter) and you're at a Ritz property, the expectations are simply higher. In addition, James who works on the beach, had a great attitude and was one step ahead of our needs. Beyond the property, we enjoyed a couple of dining spots: Paperman's (a nice cafe that offers great coffee and yummy pastries and lunch options; Agua (a Peruvian restaurant that was affordably priced ~$120 US dollars for wine and dinner for 2) and Luca (while the meal wasn't overly memorable, it was good food and the ambiance is hip). We heard amazing reviews about Blue (the restaurant on property).

Room Tip: Would recommend ocean view rooms
  • Stayed: May 2012, travelled as a couple
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4  Thank whynotCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2012

We just spent four wonderful days at this hotel. At first it is quite intimidating because of the sheer size of the hotel, but as soon as we found our way it was easy. First let me start off by saying that the service in this hotel is quite amazing, the number of staff is huge but every person we met was super friendly and extremely helpful. It is very easy to feel like a superstar here! I had two spa treatments and they were both great. They use amazing products and once again the staff were just wonderful. Overall I would say that this is great value for your money because it is not a cheap holiday but so worth it.

  • Stayed: May 2012, travelled with friends
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1  Thank vanessajoffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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