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“Nice Property, great staff!”

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The Ritz-Carlton, Grand Cayman
Ranked #3 of 10 Hotels in Seven Mile Beach
New York City, New York
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Property, great staff!”
Reviewed 19 March 2014

This is a beautiful hotel and the staff go out of their way to do anything for you. Our room was a Gardenview/Pool. The room is beautiful and extremely clean. However, the hotel is very big and has two sides. Our room was not on the beach side, so you must walk across an attached walkway to get to the more livelier pool and to the beach. It just seemed like a lot to get to where you wanted to be. The food is good. Overall it's a nice hotel, but I think there are better hotels to stay in when going to Grand Cayman.

Room Tip: Get a room on the beach side.
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  • Stayed March 2014, travelled with family
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Helpful?
2 Thank nychick819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review, 4 April 2014
Dear nychick819,
I am excited to share your compliments about our Ladies and Gentlemen, thank you! Your comments about our Resort Tower and Ocean Tower are valuable feedback. Enhancements to our Resort Tower, including our new interactive water feature, are designed to enliven this area and offer our guests just as much excitement as our beautiful beach and ocean pool. I look forward to sharing these experiences with you upon your next visit to Grand Cayman.

Sincerely,
Marc Langevin
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English first
New York City, New York
Level 4 Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 March 2014

we had a great time here. We stayed in a villa on the exclusive resorts side. The beach front was great and we loved bar jack the food was great. Tyler and Boris at bar jack were great as well as Tyler from Georgia down at the water equipment place.

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank Andrew_Brown_NOMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level 5 Contributor
83 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 March 2014 via mobile

Had an amazing trip here at the end of February. The staff, the grounds, food everything was wonderful. I can't say enough about the staff. Everyone greets you pleasantly day or night, which is something that sadly is rare these days. We had a resort side room which we didn't mind since we had closer access to the quieter pool by Periwinkle.
Loved walking thru the resort to the pool/beach. I also really appreciated little things like the fruit infused waters all over every day. We had an awards dinner with steak and lobster and every single person I talked to said it was the best lobster they had ever had(butter poached-yum!). Plus every person said their food was hot when they received it. Not something that is easy to accomplish for 300-400 people. As I mentioned above, I just cannot praise this hotel enough! Can't wait to return!!!

  • Stayed February 2014
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Helpful?
2 Thank Justsomegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 March 2014

Purpose of travel was a warm destination with a nice beach using rewards points. Cayman Airport is about a $25/15 minute taxi ride to the hotel. Hotel is very large--Ocean view is the building on the beach while Garden View is the building across the street. The 2 buildings are attached by walkway.

Hotel is nicest Marriott/Ritz so far in the Caribbean (vs Aruba, St Thomas, San Juan, Cancun, St Kitts). Although my favorite Marriott beach is still St Kitts, this Ritz beach is wide & wasn't ever crowded (there are many chairs which take up a lot of space, but they were never all occupied). Ocean was very calm, like a lake. Although 1 day was very, very rough but the staff confirmed that was very unusual. If you want a front row beach chair, you need to be at beach by 7:45'ish. We were fine with the 2nd row.

I walked down to the Marriott, also on 7 Mile Beach, about 1-2 miles down. There must have been some beach erosion as that Marriott beach seemed really tight. It was not nearly as wide as the Ritz beach & I'm glad we didn't chose the Marriott.

Service at the RItz was all that you'd expect. Everyone was very pleasant & accommodating. Pool, chairs, drinks, etc were all nice.

Yes, the Ritz is overpriced (salad w/grilled shrimp at poolside w/tip etc was about $30). But, the hotel & beach were lovely.

Room Tip: Try to get an Ocean view room, much closer to the beach.
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  • Stayed March 2014, travelled with friends
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Helpful?
4 Thank Turkey1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 March 2014

From the moment you arrive, you feel the White-Glove service that has become synonymous with the Ritz-Carlton brand. The elegance, beauty and hospitality of the staff make this property one to return to. While the property is large, you can't help but admire the beauty and all there is to do. We went to relax and did exactly that, as the staff almost anticipates your every need. They seem to appear at exactly the right time, whether it's to hand you a cool towel at the beach, order another drink, or ask if you might want to try the fish tacos (which were delicious btw). The staff is second to none. We enjoyed sailing, stand-up paddle, jet skis and a boating excursion arranged by the hotel. All with such ease.
While the property is much larger than we usually like, the size does not detract from its beauty, location and sheer fabulousness.

  • Stayed March 2014, travelled as a couple
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Helpful?
4 Thank jerseygirl0731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review, 4 April 2014
Dear jerseygirl0731,
It was a pleasure to read this review and we thank you so much for taking the time to share your experience. Our Ladies and Gentlemen are dedicated to exceptional service, ensuring a memorable experience. I look forward to sharing your compliments; especially about our fish tacos, which I agree are delicious. On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Grand Cayman, I look forward to welcoming you back soon.

Sincerely,
Marc Langevin
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Greenville, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 March 2014

This vacation was hands down the best ever! My daughter and I were here for her springbreak. I have stayed at several RC , but this was the icing on the cake! I felt like the staff anticipated my wants and needs. They knew us by name after the first day. Franklin took excellent care of us down on the beach! Geneva was awesome tidying up after us in our room, I wanted her to come home with me! Turn down service at night was just what we needed. You will not be disappointed with your stay here at Ritz!!

Room Tip: Stayed in a garden view room. It was nice and quiet. Not a far walk at all to beach. Nice to look at...
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  • Stayed March 2014, travelled with family
    • Value
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Helpful?
2 Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review, 4 April 2014
Dear Kathy P,
Thank you for sharing your review. Your compliments about our Ladies and Gentlemen were wonderful to read. I look forward to sharing your comments with Franklin and Geneva. Spring Break is an excellent time to visit and we would be delighted to see you again soon.

Sincerely,
Marc Langevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oberaudorf
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 17 March 2014

We stayed in many Ritz Carlton Hotels before but this was by far the most disappointing one. The beach was completely overcrowded, there are not enough beach chairs, so when you go to the beach at 10am you will hardly find a space for yourself. Housekeeping service was poor, we stayed for three nights and received the evening turndown service only once and even for the morning service we had to call because the room was not made up by 1pm. The Sunday Brunch at 7 Restaurant was excellent, to be recommended. Also the breakfast at 7 was excellent. The Blue Tip Golf Course is so expensive that we stayed away from playing.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank Die-Grafenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review, 20 March 2014
Dear Die-Grafenburg,
Thak you for taking the time to provide feedback about your experience. I am truly sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you to further discuss. Feedback is very important to us, so if you have the time, I may be personally reached at 345-815-6006. I look forward to the pleasure of hearing from you.

Sincerely,
Marc Langevin
General Manager
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Additional Information about The Ritz-Carlton, Grand Cayman

Property: The Ritz-Carlton, Grand Cayman
Address: West Bay Road, Seven Mile Beach KY1-1209, Grand Cayman
Phone Number:
Region: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#1 Romantic Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Grand Cayman 5*
Number of rooms: 365
Official Description (provided by the hotel):
Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort on Grand Cayman in the Cayman Islands. Here, sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort hotel offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more   less 
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton, Grand Cayman Cayman Islands

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