I traveled here for a girls' trip with my mother, and in retrospect this was probably not the best pick for that kind of trip. The resort was pretty sleepy and would be better suited for a couples trip.
The service was across the board excellent except for the spa (more on that later) - I would say probably the best service of any hotel I have ever stayed at. The employees were uniformly cheerful and happy to assist with anything and everything. It did become clear that at least one of the concierges is making recommendations based on kick backs, which was kind of annoying but I suppose not surprising. He was over the top insisting that we not eat at a nearby restaurant with excellent tripadvisor reviews, and we loved it when we are there against his advice. I honestly cannot think of any possible reason that he was so insistent that we would hate it except that they do not give kickbacks to concierge staff. He was still helpful and nice, I just wasn't a fan of the kickbacks.
The facility itself is not the nicest RC and not very modern, but there were a lot of nice little touches. I loved the bathroom at the pool and the entire poolan d beach area. Tons of water sports stuff and lounge chairs available with their own shades.. Loved that!
Now for the spa- it was so weird but our experience at the spa was the exact opposite of the rest of the hotel. The spa facility itself is AMAZING. It is by far the nicest spa I have ever visited, and I have been to so many nice spas. I had a facial and it was also amazing, by far the best I've ever had. My massage was good but not exceptional. But- the service was lacking. We came to the spa for two days and there were groups of women making so.much.noise. You have this gorgeous, serene environment that is totally ruined by loud loud loud people. We complained multiple times the first day and the employees were nice and said they were sorry but didn't do anything about it. By the second day, with the same experience, I realized the problem.
There is a "private" closed off relaxation space in the middle of the relaxation room. When you are in there, you feel like you are in a private space. However, the areas are just separated by a thin curtain so your "private" conversations can by heard by everyone and disturb everyone. I would bet that the people inside have no clue how much they are disturbing others. They should move this area so as not to be RIGHT in the middle of everything - at least if it was off to the side, you would be able to find a quiet place on the other side of the relaxation room. They should also rethink the idea of giving a sense of privacy when it does not exist- just keep the whole room open and I guarantee that loud conversations would not be happening in a spa relaxation room! They could also put up signs about being respectful to other guests and quiet. It was just really disappointing that we spent over a thousand dollars at the spa and couldn't get some quiet relaxation time. The cost would have been worth it if there was quiet, but I just felt stressed out trying to read and not being able to concentrate.. And the staff was just so so so unhelpful. They commiserated with us again and again, but no action was taken despite repeated requests.
They also had an issue downstairs in the changing area with a lack of a curling iron. They said they had one, so we didn't bring ours, and then theirs was not there. One woman told us they had never had one, another woman said it broke,an d a third woman said they had two and one broke and one was taken. They also had a bunch of different stories about whether it would be replaced and when. My mom started getting really frustrated and upset. We kept brainstorming different ways they could get a new curling iron and they kept saying no. Finally after a full hour she convinced them to go to the store and buy a replacement. All in all, I just felt like the employees were very blasé about finding solutions to help with issues. WE should not have been the ones brainstorming. They clearly just didn't care, and for this kind of money it was disappointing. Like I said, this was the exact opposite of the experience we had with other hotel employees, which was strange. My facialist, though, was amazing and I did not feel overly pressured to purchase products. I wish I knew her name- she had an Irish or Scottish accent with brown hair.
I probably would not return to this hotel, but would recommend it to friends looking for a quiet, romantic trip if they got the spa stuff under control. I just didn't think that my stay was worth the exorbitant prices. Be prepared to spend much, much more than you would at other RC properties.
- Official Description (provided by the hotel):
- Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort on Grand Cayman in the Cayman Islands. Here, sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort hotel offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more less
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- Also Known As:
- Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
- Grand Cayman Ritz Carlton
- Ritz Seven Mile Beach
- Seven Mile Beach Ritz-Carlton
- The Ritz-Carlton, Grand Cayman Cayman Islands