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The Ritz-Carlton, Grand Cayman
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Reviews (3,212)
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Reviewed 3 August 2014

We thoroughly enjoyed our stay, friendly staff, beautiful room! We have stayed at several different Ritz properties and this became one of our favorites. The restaurant Blue (Eric Ripert) was a tremendous highlight of our trip! We went three times and we look forward to going back!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank 327Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

Great service and very friendly staff. Would definitely recommend this hotel for families. The beach was beautiful with its white sand and turquoise ocean. The Breakfasts were amazing too!
We traveled mid Aug. 2013.

  • Stayed: September 2013, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sorou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

There are plenty of reviews on TA that talk about the superior level of service at the Ritz -- from the warm welcome and cool drink at check in, the personalized attention, and the care to every last detail. I cannot add to what has been written, other than to say "I AGREE!".

What will be useful is an honest assessment about the strengths of the property, and where it may not be a perfect match for your travel needs. We loved our stay, but recognize that it may not be the best place for everyone out there. Addressing the three biggest issues we could see:

1. If you never ever want to see a child on your trip, this isn't the place for you. The Ritz does an amazing job making this a family-friendly resort, without making you feel like you are on a Disney-themed Carnival cruise. There were a number of families there during our stay, but at no time did we feel that our couple's getaway was diminished by kids. Generally, the children there were well behaved, had plenty to do, and certainly did not have the run of the place (like in most other "family" resorts). But if you are looking for a property with no children at all, look elsewhere.

2. This is a VERY large property. If you have mobility issues, or don't want to walk at all, this isn't the place for you. We stayed at the far end of the 'Garden' side of the resort -- perhaps about as far from the beach as one could stay -- but we never felt it a problem. Yes, it takes a few minutes to walk from one end to the other. We actually liked being away from the center of the action - but that may not be what you are looking for. You'll pay a premium for the ocean front / ocean facing rooms, but your stay will not be diminished by staying elsewhere on the property.

3. If you want an undisturbed patch of sand, without contact with another human being, this isn't the place for you. As other TA reviewers have noted, the beach in front of the Ritz is crowded. There's also a superior level of service and attention from the staff that you won't find elsewhere. You can also walk 500 feet in either direction up or down the beach, lay out a towel, and you'll be away from the crowd. We never felt that this was a problem -- in fact the people watching provided hours of entertainment.

I'll be reviewing the restaurants separately, but suffice it say that there were excellent (although pricy) dining choices on property. One can also walk a few blocks away from the property and have other great choices. We traveled the island on the bus system (very inexpensive) but there was also a line of taxis always waiting to take you wherever you wanted. If you don't want to pay resort prices for your drinks, stock up across the street at the local wine and spirits store if you must, but prices were in line with what I'd expect to pay in New York, LA, London, and other major cities for a cocktail, served to me on the beach, by a very attentive wait staff.

Overall, this is a superior property on one of the best beaches on the planet. We can't wait until we can get back!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
6  Thank CityPlanningProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

Best service and friendliest staff I have ever seen at a hotel.

Location was perfect, beach was great. Pay attention to room selection as half of the hotel is on the beach the other half is across the street.

Can't wait to come back.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mkozlowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

To this we must all agree: by all objective standards, the Ritz-Carlton Grand Cayman is a 5-star resort. But that’s not all that surprising (or interesting, for that matter), because most (if not, all) Ritz-Carltons (and St. Regises and Four Seasons) are 5-star resorts. So rather than be the thousandth person to write that “this is the best resort ever” (it isn’t) or “the Ritz Grand Cayman offers a fantastic experience” (it did), I’d like to give you more nuanced color.


The good:

1. First and foremost, the beach is drop dead gorgeous— equal to Grace Bay Beach in Turks and better than Ko Samui and Ko Pha Ngan in Thailand.
2. The staff is friendly, hardworking, and efficient. For those of you used to mediocre service in other high-end Caribbean resorts, rest assured, there is no “island time” here.
3. Housekeeping is excellent, with special props to Geneva.
4. The Ritz’s water sports are phenomenal (totally worth the $60 daily resort fee) and made my vacation truly special. Jordan, who supervises the area, has created a terrific team that is equal parts friendly and skilled. I need to draw special attention to Tyler, who gave me an expert “brush-up” sailing lesson on the Hobie cat. Props also to Aldo and Ben-- two really good guys.



The bad:

For a resort of this quality (and price), there are a surprising number of issues.
1. The beach is quite crowded, with chairs literally 6 inches apart—too many hotel rooms for too little beach.
2. Air conditioning was mediocre, which is unacceptable when the heat index is 100+ degrees F. My girlfriend and I had to leave the AC running at 65 degrees around the clock just to keep our room around 76-78 degrees.
3. Shower water pressure was laughably bad. Don’t use too much soap or shampoo, as you’ll spend the next 10 minutes trying to rinse it off.

The ugly:
1. The concierge desk is mediocre (at best) and engages in outright scumbaggery (at worst). Let’s just say that my girlfriend and I were told not to go to Sunshine Grill (a nearby restaurant), because the concierge had “just called” and there was “over a 45 minute wait.” We were encouraged to try another restaurant instead. We chose to check out Sunshine Grill in person, and lo and behold, it was half empty! For the GM: This occurred on Monday, July 14 at 7:15pm. Totally unacceptable.
2. During our second-to-last night at the Ritz, loud music started blaring through our window (and drowning out our TV). We looked outside to find a private dinner on the lawn, replete with a full-on live concert. Ritz staff was quite sympathetic after I complained (staff checked in on us both in person and on the phone multiple times), but my girlfriend (who was quite ill) and I just wanted the noise to stop. While staff did offer us the opportunity to change rooms, my gf was bedridden so that wasn’t an option. To the GM: Senior hotel management is at fault for allowing this event to take place in the first place-- very bad judgment. And $100 off our bill would have been more appropriate compensation than a box of chocolates.
3. $28 for a mojito, and $8 for a ginger ale, at the bar near the lobby. ‘Nuff said!


Island “To Do’s”
1. Stingray City. Holding these beautiful creatures in your arms is truly awe-inspiring.
2. Governor’s Reef. Walk 5 minutes up the beach to the end of the governor estate’s fence, swim 50 yards out, and you will be surrounded by dozens of fish.
3. Sunshine Grill. Only a 5 minute walk from the hotel, it offers such reasonably priced and delicious food that my gf and I ate there three out of six nights. Try the fish tacos and the almond snapper—trust me!

Important Notes:
1. All prices on the island are quoted in Cayman dollars. 1 C.I. (as they’re called) equals $1.25 US. All stores and restaurants itemize in C.I. and then multiply the total by 1.25 to convert to USD.
2. There is a fantastic grocery store about a 5 minute walk from the hotel, which is a nice alternative to $50 brunches at the Ritz.
3. Don’t bother taking cabs on the island. There are government operated minivans that only change US$2.50 per person.
4. Other solid restaurants: Yoshi Sushi (also a 5 minute walk from the Ritz) serves high quality, reasonably priced sushi, and Agua offers delicious, upscale food (albeit at a higher price point than Yoshi or Sunshine Grill).

So, what’s the takeaway? Would I go back to Grand Cayman? Absolutely. Would I go back to the Ritz Grand Cayman? Yes....but only at the right price.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
10  Thank Locke_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this reviewResponded 30 July 2014

Dear Locke_NYC,
Thank you very much for choosing The Ritz-Carlton, Grand Cayman as your vacation destination. I was delighted to read your compliments about our Ladies and Gentlemen and I look forward to sharing your kind words with Geneva, Jordan, Tyler, Aldo and Ben. It was also lovely to read how much you enjoyed our beautiful vantage on Seven Mile Beach, as well as the destination's attractions and amenities.

I am, however, disappointed to read that you were not satisfied with some aspects of your experience. Your feedback is very important to us and I would appreciate the opportunity to discuss your experience in further detail. At your earliest convenience, I invite you to please contact me personally at +1 (345) 815-6006.

Again, thank you for selection our resort and taking the time to share your comments.

Sincerely,

Marc Langevin
General Manager
The Ritz-Carlton, Grand Cayman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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