My girlfriend Valerie wrote an honest review of Southern Cross and she obviously has every right to her opinion.
The purpose of this sight is for each person to read all the reviews and make an informed decision as to whether a resort is what they are looking for and worth the money (which in both our cases is earned with very difficult jobs in the real world).
The resort owner starts his rebuttal of Valerie's review suggesting that she and I were difficult guests, by stating that everyone remembered us very well. Perhaps I took the wrong meaning from this comment, I don't know.
We have both been to many resorts in the Caribbean and elsewhere. Based on our experiences (from bad to exceptional) of each resort, we have certain expectations.
We received a warm reception on arrival New Years Eve. We absolutely loved our private house on the beach. Something we both love to do after a morning of diving is to relax on the beach and swim in the ocean. It's simply important for possible future guests to know that the beach is nice but once you wade into the water, your feet are covered in muck. It is a swamp.
I do not recall reading this caveat on the website.
We did not realize that there was a depth limit in the Caymans. Perhaps we should've been before arriving. One of the beauties of diving there was the huge, beautiful walls that stretch down miles.
We didn't hang around below 30 meters for any inordinate length of time, but the temptation to go a little deeper is hard to resist when there is so much to see.
I completely understand the lack of proximity to a chamber.
Once we submerged after the first dive one day at the wall, the DiveMaster proceeded to check our gauges !!
I have never had any dive group do anything like this before and we have gone diving with groups much more reputable than this one.
He then told us we could not go on the second dive because we exceed the maximum depth although we had only done it for a matter of minutes.
We are both safe divers with countless hours underwater without incident and extensive DAN insurance and had never been treated this way before.
A warning instead of banning us from the second dive would have been the appropriate response.
Every vacation we take is like a honeymoon for us. It's a time to reconnect since we don't live in the same state. We like to do things in our own time and relax.
We were surprised to learn that dinner would not be served after 7:30 (I think that was the cutoff)
I will say that the staff arranged most nights to save food for us so we could come later and eat at the bar. We were surprised that we not could have a proper sit down dinner around 8pm.
I'm writing this so that future guests know.
I don't think either of us expected amazing food. Overall the food was average at best. I think we both enjoyed the breakfasts.
As far as the owner insinuating that we were problem guests.....
We had breakfast, went diving...
Had a siesta after lunch...walked the beach.
We showed up at the bar later that night for food and drink. We had this routine every day we were there. Aside from dives and breakfast, they hardly ever saw us.
Valerie mentioned the island near the resort. I don't know how much control the resort has over that island....but there was honestly garbage and plastic everywhere along the shore.
I still think back on our little house and how romantic is was. We really loved it.
I think it took Valerie so long to write a review because she wanted to focus on positive memories of that trip.....of which there were many.
I understand it's important to have pride of ownership but I though the resort's response to Valerie's review was uncalled for.
It's important for potential guests to have enough reviews to make a decision how to spend their hard-earned money.
- Official Description (provided by the hotel):
- The only resort on Little Cayman built entirely ON a beautiful white sand beach. All oceanfront accommodations. Southern Cross Club celebrates 50 years of welcoming discerning world travelers looking for the best in hospitality, diving, dining, fishing, and world class relaxing! ... more less
- Also Known As:
- Southern Cross Club Hotel Little Cayman
- Southern Cross Club Little Cayman, Cayman Islands