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“In response”

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Southern Cross Club
Ranked #1 of 4 Hotels in Little Cayman
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“In response”
Reviewed 14 July 2013

My girlfriend Valerie wrote an honest review of Southern Cross and she obviously has every right to her opinion.
The purpose of this sight is for each person to read all the reviews and make an informed decision as to whether a resort is what they are looking for and worth the money (which in both our cases is earned with very difficult jobs in the real world).
The resort owner starts his rebuttal of Valerie's review suggesting that she and I were difficult guests, by stating that everyone remembered us very well. Perhaps I took the wrong meaning from this comment, I don't know.
We have both been to many resorts in the Caribbean and elsewhere. Based on our experiences (from bad to exceptional) of each resort, we have certain expectations.
We received a warm reception on arrival New Years Eve. We absolutely loved our private house on the beach. Something we both love to do after a morning of diving is to relax on the beach and swim in the ocean. It's simply important for possible future guests to know that the beach is nice but once you wade into the water, your feet are covered in muck. It is a swamp.
I do not recall reading this caveat on the website.
We did not realize that there was a depth limit in the Caymans. Perhaps we should've been before arriving. One of the beauties of diving there was the huge, beautiful walls that stretch down miles.
We didn't hang around below 30 meters for any inordinate length of time, but the temptation to go a little deeper is hard to resist when there is so much to see.
I completely understand the lack of proximity to a chamber.
Once we submerged after the first dive one day at the wall, the DiveMaster proceeded to check our gauges !!
I have never had any dive group do anything like this before and we have gone diving with groups much more reputable than this one.
He then told us we could not go on the second dive because we exceed the maximum depth although we had only done it for a matter of minutes.
We are both safe divers with countless hours underwater without incident and extensive DAN insurance and had never been treated this way before.
A warning instead of banning us from the second dive would have been the appropriate response.
Every vacation we take is like a honeymoon for us. It's a time to reconnect since we don't live in the same state. We like to do things in our own time and relax.
We were surprised to learn that dinner would not be served after 7:30 (I think that was the cutoff)
I will say that the staff arranged most nights to save food for us so we could come later and eat at the bar. We were surprised that we not could have a proper sit down dinner around 8pm.
I'm writing this so that future guests know.
I don't think either of us expected amazing food. Overall the food was average at best. I think we both enjoyed the breakfasts.
As far as the owner insinuating that we were problem guests.....
We had breakfast, went diving...
Had a siesta after lunch...walked the beach.
We showed up at the bar later that night for food and drink. We had this routine every day we were there. Aside from dives and breakfast, they hardly ever saw us.
Valerie mentioned the island near the resort. I don't know how much control the resort has over that island....but there was honestly garbage and plastic everywhere along the shore.
I still think back on our little house and how romantic is was. We really loved it.
I think it took Valerie so long to write a review because she wanted to focus on positive memories of that trip.....of which there were many.
I understand it's important to have pride of ownership but I though the resort's response to Valerie's review was uncalled for.
It's important for potential guests to have enough reviews to make a decision how to spend their hard-earned money.

  • Stayed December 2012, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
12 Thank barrett196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • French first
  • Any
English first
Rolling Hills Estates, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 June 2013

The Southern Cross Club is a special place. We were the only guests there who were first timers and having been there now I can understand why their guests keep coming back for more. Exceptional service, diving and food. Everyone there is super friendly and helpful. We dove, did stand up paddle boarding, went bone fishing and circumnavigated the island on scooters. It was a blast. And the price is extremely reasonable. Can't wait to go back.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
3 Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 June 2013

Unbelievable level of service in diving, dining and accomodations with a truly personal level of engagement. You can't help but enjoy the staff. The small setting can bring with it more engagement or less depending on your interest. In addition to the staff your fellow visitors have equally interesting backgrounds and personality. Our family has been there 4 times and planning a 5th. Our fourth child was just certified to dive at 10 yrs old and this is the only operation where I felt comfortable bringing her for the open water dives. Kids can't wait till next year.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kjcet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 June 2013 via mobile

The Southern Cross Club is simply paradise. The staff is amazing. The dive instructors were friendly and courteous, and gave excellent instruction. I traveled with a friend mine who did her "discover scuba diving" resort course with Mike and I tagged along. I've been diving for years and the quality and amount of instruction she got on this one dive was amazing. I would highly recommend doing dive training here. The food and drinks here were excellent. The day we arrived one of the fishermen caught a 60 lb yellowfin tuna so that night we had fresh tuna steaks. Dinner and meals got better every day. The bartender Gabriel from Argentina makes some of the best classic cocktails I've had anywhere in the world and really is a master mixologist...on this tiny little island in the Caribbean. Everyone who works here really seems to care that you have an excellent stay. We stayed in one of the oceanfront deluxe residences and you literally wake up the the fabulous beach and ocean, then take 5 steps and you're on it. Then you can walk back and take a shower on the private balcony right outside your room. If you want nightlife and restaurants this is the wrong island for you. If you want your own little slice of paradise with truly genuine hospitality then look no further, you have found paradise. The only thing I didn't like was leaving. Thanks to everyone at SCC from Laura who picked us up at the airport and checked us in, Nickie and Sherry who took great care of us, Gabriel for making the best cocktails you can ask for, Neil for recommending said cocktails, and the rest of the friendly, professional staff for making our stay memorable. See you soon, can't wait.

Stayed June 2013, travelled with friends
Helpful?
2 Thank OCRoadies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2013

"When you see the Southern Cross for the first time.." As the song says you'll understand now why you came this way! What a great place to have a relaxing vacation. The resort is small and quiet, the beach is beautiful, the staff is great, the service is perfect, the food is delicious and the diving is some of the best in the Caribbean. The resort started as a fishing camp in the 50's and that vibe carries on today. It's casual and very laid back. We started diving vacations here in 2000 and have returned every year since then. It's beginning to feel a little like a family reunion when we return - that's the way the staff treats us when we arrive and we've met several other couples and groups that return every year at the same time we do. Diving and fishing are the Southern Cross Club's specialties. There is almost always freshly caught fish for dinner sometime during the week and there are always 'fish stories' told at lunch and dinner by the fisherman at the resort. The diving is uncrowded, the dive staff is very attentive and are excellent at pointing out the things underwater that you wouldn't normally see on your own. Little Cayman is not touristy and there is not much to do other than dive, eat, relax and sleep. It's our perfect kind of vacation spot.

Room Tip: Rooms 1 through 8 are from the old fishing camp days and right on the sand close to the water. Room...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lou Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Worth, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2013

Phil T
There is no other way to describe the combination of qualities that made our trip so wonderful than to say we hit the "JACKPOT". The staff was friendly, warm, accommodating and personable. The food was excellent bordering on great at times. Locally caught seafood with imaginative presentation made dinners something to look forward to. The room was fresh, clean and well kept in addition to facing the sea for a wonderful vista. The island itself is a beautiful, quiet , peaceful getaway in which to lose yourself and relax far from the daily grind. Last but not least is the diving and the dive staff. The dive sites were fantastic. Colorful, teeming, healthy reefs on every dive came to be expected and was the norm. The dive staff was the safest we have ever had the chance to dive with. They ran a great boat and were very knowledgeable about all the sites, in particular the little animals which are so hard to spot when you are unfamiliar with a location. I can not say enough good things about our stay at Southern Cross other than we will be back. Thank you to all the staff.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Philip T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 June 2013 via mobile

We have returned here every year for the past 13 years, because quite simply they have the best diving and resort setting in the world. Always small group diving with 2 dive-masters in attendance, in a pristine marine preserve on the flats or on famous Bloody Bay Wall, with a 100% safety record. Fishing always available with fishing guide in deep sea, tarpon pond, or lagoon, rod and reel or fly. Food three times a day is always wonderful, and so are the bar and bartenders! Lots of privacy and sand between each guest unit, and always a perfect view of the lagoon and sea from each. Abundance of staff, all of whom are very nice, attentive and very helpful. Resort is VERY beautiful, peaceful and restful, not the super-busy touristy scene on Grand Cayman.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Cross Club

Property: Southern Cross Club
Address: Guy Banks Rd, KY3-2501, Little Cayman
Phone Number:
Region: Caribbean > Cayman Islands > Little Cayman
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Little Cayman
Price Range (Based on Average Rates): £££
Number of rooms: 12
Official Description (provided by the hotel):
The only resort on Little Cayman built entirely ON a beautiful white sand beach. All oceanfront accommodations. Southern Cross Club celebrates 50 years of welcoming discerning world travelers looking for the best in hospitality, diving, dining, fishing, and world class relaxing! ... more   less 
Also Known As:
Southern Cross Club Hotel Little Cayman
Southern Cross Club Little Cayman, Cayman Islands

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