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“Pretty Close to Perfect. Service, Service, Service.”

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Four Seasons Resort Nevis, West Indies
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence
Reviewed 2 February 2014

Our first trip to the Caribbean and we are definitely going back. The resort hits on all points and especially warm and friendly service. Everywhere you go you are greeted by genuine warmth and accommodation. "Yes, of course" was heard over and over again and nary a "No". What we loved besides the unparalleled service: the lushly landscaped grounds, comfortable rooms with large bathrooms filled with fluffy towels, multiple pools and expansive beach with ample lounging and discrete friendly attendants, clear warm safe water perfect for snorkeling, a sports center offering everything you could imagine including sailing, paddle boarding, snorkeling gear and more (all non-motorized activities inclusive), great paved and vigorous hiking paths along the 18 hole golf course, very well equipped fitness center, and multiple very good to excellent onsite dining options. What we didn't like: the resort is 'family friendly' and the children are in abundance. Breakfasts in the Neve dining room were often chaotic with kids running around the buffet stations punctuated with screeches and wails. No kid free zone was available. Nothing out of the ordinary but you have to be prepared to enjoy your fellow guests' children. Friends staying on the resort with us had to move rooms because of the noise that often came through POORLY sound proofed rooms. SO BEWARE, if you are looking for a quiet and kid free vacation, this is NOT your place. At least, you must ask for a room away from the family friendly rooms and pools. We found the adult only section of the resort acceptable (ask for the South part of the resort), but breakfast is a free for all and unavoidable unless you want room service. One more point: this is an expensive resort, a light lunch by the pool for 2 will set you back $80 or more. Dinner without wine will typically run $150 - 200/ 2 people. The service component and location softens the price bite. Overall, we would come back despite the occasional annoyances of rowdy children, oblivious parents and the rarefied prices.

Room Tip: Adult only South End if you want to avoid the family fuss. 2nd floor have better views of the sea...
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  • Stayed: January 2014, travelled with friends
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Thank Ourexperience60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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943 - 949 of 1,451 reviews

Reviewed 30 January 2014

Beautiful hotel with wonderful,friendliest staff. They make sure you have the best vacation ever! It is difficult to get there and it is pricey but,when you are there, you realize I is all worth it! Definitely going back.

  • Stayed: November 2013
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Thank DDoc127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

My husband and I just returned from a week long vacation at FS, Nevis. The service was excellent and the entire staff was eager to please and very pleasant and professional. Garrett, one of the managers couldn't have been nicer and was genuinely interested in making sure our stay was a pleasant one. Our suite ( after we were moved) was absolutely beautiful but from what we understand there were only two suites of this caliber and we paid additional for an upgrade to this suite. The first suite we checked into was disappointing from room design to actual product. I know the hotel has been through some difficult times but the money and thought they put into these rooms is not enough and not of Four Seasons caliber. Of course this did not affect our stay due to more expensive upgrade.
The beach experience was great and the hotel does a good job of separating families/kids from couples with room locations. If you are traveling without kids request a room near Reflecting Pool.
We enjoyed the food, service, ambiance at Mango. The service in the Cabana restaurant both times we ate there was very slow.
There were a few groups in the hotel while we were there. All in all, the hotel did a good job of separating out the individual experience from group but sometimes you can't help but notice and be impacted.
Overall a very pleasant stay.

  • Stayed: January 2014, travelled as a couple
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Thank brobar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014

The week we spent at the Four Seasons was perfect for our honeymoon! The service, food and accommodations were impeccable. We went in mid December which is slower season for Nevis, but the service was not at all lacking and the restaurants and activities were all open and available. The staff truly made us feel pampered and special for our stay! I highly recommend going "off property" to some of the recommended locations on Nevis which the concierge can easily set up. The best restaurant on property is Coral Grill by far! There were a lot of families at the resort, but it did not take away from the romantic getaway we were looking for. Hopefully we will go back again someday!

The only issue has occurred after our stay with a credit that should have been issued that we have been going back and forth for weeks on. A gift certificate that was sent to us by our family for our honeymoon and presented upon check-in was forgotten about during check out. Instead of instantly issuing the credit for the gift card, we had to send in the physical gift cards, make several calls and emails, and we are still waiting on this 1.5 months later. Unfortunately it has soured our experience which is truly a shame.

  • Stayed: December 2013, travelled as a couple
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1  Thank Meghan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

This review is for the spa only, we did not stay at the resort. The spa was very accommodating when my husband and I just turned up to see if we could both have massages one afternoon last week. We were shown to the locker rooms and booked with just a half and hour's wait. The spa has separate cabanas for treatments, which was a cute look. There is a cold plunge pool and a hot tub outdoors. I felt a bit like Goldilocks there because the plunge pool was too cold and the hot tub was too hot ;)
The locker rooms have what you would expect in the way of products. The spa is fairly clean as well.
I had the Balinese massage and my husband had the Nevisian massage. I felt my massage was adequate (nothing off the charts), but my husband really enjoyed the Nevisian-not sure if it was the therapist or the type of massage.
We were both satisfied with the treatments, but it wasn't anything extra-ordinary.

  • Stayed: January 2014, travelled as a couple
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1  Thank Jewels1698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

My friends and I just completed or stay. Service was outstanding; our room was beautiful but needs a little updating, facilities were top notch. We very much enjoyed our stay...

But our experience at the spa was not great don't get us wrong the environment was welcoming and very relaxing but there was one spa attendant that looked very tired and stressed under her glasses her hair was in a mess just fallen like she just jumped out of bed and came straight to work. The massage was just OK just because looking at her made me felt sad.

Other than that I really did enjoy myself... I will definitely return.

  • Stayed: January 2014, travelled with friends
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Thank Susie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

My wife and I just completed a marvelous five night stay. Service was outstanding; our room was beautiful, as was the view; facilities were top notch. We very much enjoyed our stay, including the lavish breakfast, the food at Cabana and Mango, and our time at the pools and on the beach. One caveat: there were a lot of families staying there. One group included five adults and nine children, and they acted at times as if they were in their kitchen at home -- temper tantrums, running around the dining room, rude parents. They did impact enjoyment at times. Also, there was a group from Ford Motors that seemed to get loud at times.

Stayed: January 2014, travelled as a couple
2  Thank prhnjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Resort Nevis, West Indies

Address: Pinney's Beach | P.O. Box 565, Charlestown, Nevis
Phone Number:
Region: Caribbean > St. Kitts and Nevis > Nevis > Charlestown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range: £252 - £1,185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Nevis, West Indies 5*
Number of rooms: 196
Official Description (provided by the hotel):
Four Seasons Resort Nevis. A tropical oasis located lifetimes away from the hustle and bustle of the Caribbean-flush with sugar-soft beaches and sweeping vistas of rainforest, discover equal parts serenity and tropical adventure around every bend. Set off to the little-known island of Nevis and escape to the farthest reaches of your imagination. Here, the island is your oyster. Tee off by sunset at our Robert Jones-designed golf course, catch your own lobster for dinner or fall asleep along a beach of your choosing. How it plays out is up to you. ... more   less 
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Also Known As:
4 Seasons Resort Nevis, West Indies
Four Seasons Resort Nevis, West Indies Hotel Charlestown
Four Seasons Hotel Charlestown
Four Seasons Charlestown
Four Season Nevis
Charlestown Four Seasons
Four Season Hotel Nevis
4 Seasons Nevis
Four Seasons Resort Nevis, West Indies St. Kitts And Nevis

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