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“Expensive nail fungus”
Review of Spa Esencia

Spa Esencia
Attraction details
Reviewed 5 February 2012

I did a pedicure at spa ans in less than a week the polish lifted. I only then discovered a whitening and thick nail underneath! Which was alarming. I called hyatt and the manager said they would give me a voucher for another service, as they cannot refund me. It took me 2 months to get my money back and nearly 6 months to recover my toenails with numerous medication and discomfort and of course a medical bill. Shame on hyatt.

6  Thank Nikkij N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 21 reviews

Reviewed 28 January 2012

What can I say? this is a great place to be if you want to be pampered and relaxed. The Service is truly world class, the rooms are beautiful and the bonus is that you get free access to the fitness centre and the pool when you book your treatments at Spa Esencia. Happy pampering!

1  Thank 100percentislandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2011

I'm a frequent visitor to the Spa Essencia at the Hyatt and has no problem, excellent service & treatments are available. It is strange to read the previous review by saraphillip when you are given a choice as to being in the same room with your companions when booking. If you are a bridal shower then you all want to have the experience together, wouldn't you? Why would you have your money in full view of anyone in a strange country, (who does that?)when you pay for your service at a reception area? If you had a problem with the masseuse then you should have asked to speak with the Manager and privately let her know of your injustice. DO NOT go on Trip Advisor and put down my country because of your silly, irresponsible behaviour. This is a review of hotels, u have not even stayed at the hotel, a 5 star hotel. where celebrities, presidents has stayed.... you stayed at a 3 star resort, thta has been around for years. FYI...most of the workers at the spa are foreigners.
So the question for all coming to Trinidad just like anywhere foreign, beware crime is everywhere so be careful, but we have good people & good service and professional treatments available at this spa

6  Thank 4ever_blessed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2009

We were not staying at the Hyatt - we were staying at the Kapok Hotel in Port of Spain.

We went to the Hyatt as a bridal party ( girls bridal shower group) with each of us having spa treatments.

Our hostess - also the manager of the spa told us that we'd each get our own rooms and that they don't do lockers at the spa but instead give each person a room with a closet for our belongings.

When my turn for my hot stone massage came, my RMT Stacey brought me to my room - which had an adjoining bathroom, closet and a chair right next to the massage bed/table.

I put my handbag in the chair. There was $300 in the handbag's inner zipper to pay for the treatment and my outing that day. (The massage cost about $200 CAD.)

Stacey immediately said, "No, put your things in the closet".

The closet was next to the door to the room. The closet was simply covered by a velvet curtain. I thought it was odd that she asked me to put my stuff in there, why not just leave it on the chair beside me?? BUT, I put my handbag in the closet.

The massage began, I was face down, and mid-way, Stacey goes to the adjoining washroom saying she has to wet some cloth.

Instantly I became suspicious!

I semi-sat up (trying to listen - all I heard was the water running in the washroom and the way the massage table was facing, I couldn't see the bathroom at all nor the closet!) I tried not to be the suspicious traveler and laid back down. Stacey returned after a while. The massage continued.

During the massage Stacey asked: "Do you live in Trinidad?" - I said "no, I'm visiting"...to which she responded "OH, so I'll never see you again?" Thinking back now, I thought that was a strange thing to say.

After the treatment was over, Stacey left, saying she'd be back after I put on my robe etc and asked if I wanted anything to drink. I asked for hot water. She left, and a few minutes later someone knocked on the door - and this other lady came in with my water and said Stacey was just attending to something but would see me back outside.

Outside, Stacey showed me the products she used on me and tried to convince me to buy them, I said no thanks and went to pay. As I made my way to the register, Stacey said "Oh, I have to leave you now I have another appointment" and she gave me a hug. At the register, I reached into my bag zipper for the money I'd kept there and it was GONE!

I had to sit down and go through all the pockets in the purse, but discovered that the money had been stolen. I was shocked. I didn't know what to do. Do I make a fuss and ruin the bridal shower? Then I started second guessing whether or not I had the money in there in the first place. I decided to call my hubby (who was golfing with the guys) and ask him if he'd seen the money in the Kapok hotel on the bed or something. Unfortunately I couldn't reach him right away so I had to settle on telling one of the other girls in the bridal group (not the bride!) about the situation and she agreed that it wouldn't be good to make a scene and paid for me.

So I decided against making a fuss at the spa so as not to cause embarrassment to the bride and her sister who booked the spa. I also thought it would better for me to confirm that the money wasn't simply sitting at the Kapok hotel even though I was fully certain that I'd put the money into my purse that morning before the spa trip.

So I spent another agonizing few hours (while the other girls got their massages) and until I could talk to my husband about the situation. Finally by 7pm we were back at the Kapok - and I checked the hotel room and didn't find any money that I'd left behind.

We called the Hyatt and spoke to the spa manager and told her what had happened. She claimed that nothing of that sort would happen and that we should go there in person to fill out a complaint etc.

Now, being in Trinidad and having already been cautioned against going to certain tourist spots because of the dangers involved in being kidnapped/robbed, we weren't about to run back to the Hyatt and expose ourselves in case it wasn't a safe thing to do.
At the end of the day, as miserable as we were with this experience, it didn't seem worth it when we were better off being alive and safe.

What an awful experience! To be robbed when you are at your most vulnerable (naked and facing down on a massage bed)....and you tell me where could I have put the money? In my [--]?

By the way, the other girls were allowed to put their bags on the chairs beside them and nobody else had the same experience.

If you are staying there and decide to get a massage - be very aware of your belongings at all times! And if Stacey is still there - well, I hope that my $300 went to a good cause. The price for that massage was actually $990TD = $186.40 CAD but it was more like a $500 massage (I had to pay back the friend that ended up paying for me).

We stayed at the Kapok and hardly left our hotel -(highly recommended hotel btw). We were in a large wedding group at all times so we felt relatively safe otherwise. But Stacey totally stole my money...I'll have to put in a complaint to the Hyatt even though I bet this is something they do at the spa - I bet everyone there is in on it. Why else have 'closets' with velvet curtains that don't make a sound ?? And why have the closet right beside the DOOR???

If you're traveling alone in Trinidad...BEWARE!

30  Thank saraphilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2011
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Thank lightsound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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