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“Good Hotel” 4 of 5 bubbles
Review of Kapok Hotel

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Kapok Hotel
Ranked #5 of 21 Hotels in Port of Spain
Port of Spain, Port-of-Spain, Trinidad and Tobago
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good Hotel”
4 of 5 bubbles Reviewed 15 August 2013

Kapok has to be one of the best budgeted Hotel's to stay at.The hotel is close to all of the local amenities.

The staff members are extremely friendly and helpful in more ways than one.

The room was updated and cleaned. Not to mention the breathtaking views of this hotel. The food at the Tiki Village is excellent and again the views are stunning.

Thumbs up Kapok!

Room Tip: When dining at the Tiki Village, to get a more authentic healthier and tastier meal, request that th...
See more room tips
  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TriniGirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

Traveller rating
    71
    132
    54
    12
    18
See reviews for
46
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107
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Aberdeen, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 2 August 2013

I stayed here on business 2 or 3 times , lovely hotel , good restaurant and great barwith the best Pina Colada I've ever had. Very close to lots of good eating places and bars :-)
I wouldn't stay anywhere else !

  • Stayed September 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GordonD172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 31 July 2013

As an avid cricket fan I travel to Trinidad most years to see a few games. Always stay at the Kapok because it is a short walk to the ground and you can avoid the heavy traffic jams. The food and service at the hotel is great. The rooms are a bit tired but perfectly adequate and priced accordingly.
Haven't found a good reason to change hotels so will be back next year. The Hyatt and the Hilton are too far out and really don't have the charm of this more personal service.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank otter369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Breitenfurt
Level Contributor
166 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed 26 July 2013

Rooms and bath room clean, but a bit desolate, no chance to control the air condition in our room, loud at the pool due to air condition machines. Breakfast: toast, ham, cheese, jam, some fruit and cereals, yoghurt. Eggs at surcharge only. Traffic noise loud in the rooms at night, due to bad isolated windows.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank pauls-beisl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 2 July 2013


My husband and I stayed here recently and the service we received was horrible. The front desk staff was very impolite. I did not feel one bit welcomed at this hotel. Customer service is definitely not their priority. We have been staying at lots of hotels and this was definitely the worse! The room was quite small and outdated for the price we paid. This hotel definitely needs to look into making customer service a priority.

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank chanel4713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 2 July 2013

I stayed in this hotel for 12 days, on a work visit. Although the rooms are clean and reasonably good condition (I stayed in a room with a kitchenette on 3rd floor) the prices are very high compared to other cities I have stayed in. The breakfast was so poor I bought my own cereal; the resturants were mediocre. The last two nights of my stay one of the water pipes burst, so they had noisy vacuum cleaners, there was no possibiity of a morning shower, and I had to wade through a watery passage to the lift. Beware, this may be an ongoing issue as they renovate. The only redeeming factor was the convenient location.

Room Tip: aircon on the pool side was very bad - perhaps less noisy on the road side of the hotel
See more room tips
  • Stayed June 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Mishmash255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wesley J, Manager at Kapok Hotel, responded to this review, 9 July 2013
Thank you for your feedback. We regret to hear of your inconveniences and that we did not meet your breakfast expectations. Our complimentary continental breakfast includes a selection of juices, selection of cereals, cheeses, cold cuts, yogurts,pastries and assorted breads, bagels, jams and preserves.
We are always looking for ways to improve our hotel and I will be sure to send your feedback to the relevant departments.

regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 12 June 2013

Hard to believe that I have been visiting Trinidad for so many years and have opted to stay at other places when Kapok was right under my nose. This hotel is very central to Port-of-Spain yet not in the heart of downtown. A couple minutes walk from the Savannah and also walking distance to a mini mall with several food options if you tire of the 3 restaurants at the Kapok.

Our daily continental breakfast on the 8th floor overlooking scenic Trinidad was always a refreshing way to start the day. Our room on the 4th floor was so much more than we expected; huge comfortable bed, elegant furniture, working free WiFi (decent speed), a safe for valuables and lots of hot water from an 8 inch shower head (heaven).

Staff at the front desk was super friendly and helpful; they helped us print boarding passes and find beach towels for our trip to Maracus beach. Overall, I would stay here again and again, yes it was that good.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DParris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kapok Hotel

Property: Kapok Hotel
Address: 16-18 Cotton Hill | St. Clair, Port of Spain, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 21 Hotels in Port of Spain
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Kapok Hotel 3.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Kapok Hotel Port Of Spain
Kapok Hotel Trinidad/Port Of Spain

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