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“Excellent Service at lobby bar by Mrs. Mauricia”

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Hilton Trinidad and Conference Centre
Ranked #3 of 21 Hotels in Port of Spain
Santiago de los Caballeros, Dominican Republic
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent Service at lobby bar by Mrs. Mauricia”
Reviewed 19 November 2013

The hotel its quite good, however there is an humidity problem in some halls and at least in the room I've used, there was no service at pool bar when I had time to go there, but what I want to destacate is the excellent service offered by the lobby-bar thanks to Mrs. Mauricia who knows very well what is Quality about, her service oriented attention saved my stay in that hotel. However I'd visit them again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos Francisc... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonTrinidad, General Manager at Hilton Trinidad and Conference Centre, responded to this review, 17 December 2013
Thanks for your response. I will pass you kind comments on to Mauricia.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (255)
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White Plains, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2013

This hotel overlooks the city of Port of Spain, Trinidad. You have views of the city, mountains and ocean. It is comfortable and attractive. The dining room is bright, and has great views. We stay here every time we go to Trinidad.

  • Stayed November 2013, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank lottieharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonTrinidad, General Manager at Hilton Trinidad and Conference Centre, responded to this review, 17 December 2013
Hope to welcome you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port of Spain, Trinidad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

Dining at the Hilton, Trinidad has been an excellent experience. The supervisors/seaters John and Keisha are always very friendly, and allow guest to feel right at home and welcomed. The food was excellent with many buffet options. we received exceptional service from Phillip, our waiter, who went out of his way to make sure we were totally satisfied. The crew in the days also did an excellent job, unfortunately I did not get all their names to let them know their service was appreciated, I only remember Latoya and the beautiful Rachael Ann from the breakfast crew. My time at the Hilton was wonderful and I would happily recommend this hotel.

Room Tip: Avoid room 666 , lol
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dave g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonTrinidad, General Manager at Hilton Trinidad and Conference Centre, responded to this review, 17 December 2013
Thank you. I will pass on your comments to the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aruba
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 November 2013 via mobile

Perfectly situated in Port of Spain with a wonderful view. Friendly staff and wonderfully peacefull. The rooms are spacious and modern.
Breakfast was the best with a mix of international and Trinny flavours.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArubaAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonTrinidad, General Manager at Hilton Trinidad and Conference Centre, responded to this review, 17 December 2013
Thank you and see you again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
onalaska, United States
1 review
Reviewed 16 November 2013

This is a older Hilton but it has a very good location.Its built into the side of a mountain which gives it a nice view of the ocean and city. Also close to the largest park in Trinidad. Walking distance to the zoo.Has very nice helpful staff this make it enjoyable stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wallace P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonTrinidad, General Manager at Hilton Trinidad and Conference Centre, responded to this review, 17 December 2013
Thank you for your response and hope to have you back with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Fernando, Trinidad and Tobago
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 November 2013

I am a local guest of the Hilton and have used the hotel many times,my main concern is the inconsistency with the rates.Local guest need to get a standard rate.Apart from that the room service was very good,in room breakfast was excellent,my wife enjoyed it,the person taking my order for in room dining was very helpful. I particularly appreciated the helpfulness of the bellmen who took care of our bags and settled us in our room.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Irvin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonTrinidad, General Manager at Hilton Trinidad and Conference Centre, responded to this review, 12 November 2013
Thank you for your response and I am pleased to see you had a great stay with us. Our local rates are based on demand for the period you are booking and actually very competitive. This is a very popular hotel year round, i'm pleased to say, and this does translate to higher demand depending on the time of year. If your dates are flexible you can take advantage of lower rates at various times of the year. Thanks any way for the feedback!
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Port Of Spain, Trinidad and Tobago
1 review
Reviewed 6 November 2013

I stay there for weeks at a time and the hotel staff is friendly and courteous. The internet service can be a pain at times because of connectivity issues. The rooms are clean and the view is pretty good. Parking is available but can be annoying because of all of the entertainment gatherings that take place at the hotel. It's a popular place for parties and other events.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonTrinidad, General Manager at Hilton Trinidad and Conference Centre, responded to this review, 12 November 2013
Thank you and hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Trinidad and Conference Centre

Property: Hilton Trinidad and Conference Centre
Address: Lady Young Rd. 1B | St. Ann's, Port of Spain, Trinidad
Phone Number:
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 21 Hotels in Port of Spain
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Trinidad and Conference Centre 4*
Number of rooms: 418
Official Description (provided by the hotel):
The hotel offers 418 guestrooms, a State of the Art Fitness Centre, Executive Club lounge and 10 flexible Meeting rooms. The hotel is strategically located just minutes away from the busy downtown shopping centre, but ideally situated away from the congestion of the city. Enjoy dinning in the cool Caribbean ambiance of the Pool Terrace Garden Restaurant or in the modern contemporary décor of LUCE Sushi Bar & Lounge. The hotel is famous for being one of the few upside-down hotels in the world, is built into the mountainside and set on 25 acres of lush, green landscape. ... more   less 
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Also Known As:
Hilton Trinidad And Conference Centre Hotel Port Of Spain
Hilton Hotel Trinidad
Port Of Spain Hilton
Hilton Trinidad Hotel
Hilton Port Of Spain
Hilton Trinidad And Conference Centre Port Of Spain

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