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“Great Staff, General Cleanliness, Average menu...”

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Courtyard Port of Spain
Ranked #1 of 21 Hotels in Port of Spain
Certificate of Excellence
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Staff, General Cleanliness, Average menu...”
4 of 5 bubbles Reviewed 4 May 2014

Never thought about rev m 3I stay at this hotel for work purposes (I would also stay for pleasure if necessary). It's a conveniently located (depending on where your business/pleasure is) property with REALLY GREAT staff. Rooms are okay. Menu is not the wideness but one can make do with the options.

The attitude of the staff (front desk, Centro, security, maintenance, IT - yep IT) that I have encountered to date is what makes this Courtyard by Marriott a lovely place to stay!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glendora L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 8 May 2014
Glendora LL,

Thank you for sharing your feedback with us, we are happy to have made your stay a productive and rewarding one.

Everyday our staff work together as a team to deliver on our service promise and we are happy to have exceeded your expectations. I have noted your comments on our menu and I am very interested in finding out what in particular you would have liked, you can email me at cy.poscy.guestcare@courtyard.com.

Glendora LL, we hope to have you back with us soon.

Regards,
Nicol Khelawan
General Manager
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841 reviews from our community

Traveller rating
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    46
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    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (218)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 May 2014

The rooms were clean and comfortable, but my favorite part of the hotel was by far the Trinidadian breakfast. That was delicious. The restaurant overall is good; I ordered the pasta another evening and was pleased again. There is also a snack bar downstairs with snacks and beverages (alcoholic and non-alcoholic) just in case you want to grab something light. The staff is extremely friendly and have a cab stand with cabs ready at the drop of a hat.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 8 May 2014
Alexia W,

Our kitchen team is especially pleased to have met your needs on food quality during your stay with us, your feedback will be shared with them. Our local breakfast items are a favorite with all our guests.

Thank you for recognizing the friendliness of our team, they not only embody the Trini hospitality but also the Marriott culture.

We hope to have you back with us again sometime soon.

Regards,
Nicol Khelawan
General Manager
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San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 May 2014

Stayed 04/22/14 - 04/26, had Paula the best room service person, the waiters at the bar were excellent, front desk always had a smile in their face. The areas were clean and quiet for the most part. Was there on business but would return for Vacation.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 2 May 2014
Emy R,

Thank you for recognising the efforts of our team.

In 2013, Paula won the award for the most positive guest mentions among her peers. Paula will be delighted to read your comments and will be recognized for the personalized service she provided.

We look forward to having you back with us on business or for some rest and relaxation.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

Formerly a front desk agent at a Westin and all I have to say is that this was by far my best hotel stay anywhere! I was in town visiting my boyfriend and originally we only booked for one night. We ended up extending for an extra night and were happy we could be accommodated with it being a holiday weekend. The staff was friendly, welcoming and very attentive to our needs. Everything we requested plates, glasses, extra towels and even a microwave was easily available to us and in a very timely manner brought to our room. The room was impeccable. Also, request a room facing the pool to void highway noise at night. With shopping, food, drinks and a movie theater walking distance (not even a 5 min walk) we definitely will be back! Thanks for the wonderful mini getaway :)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mia_Rivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 30 April 2014
Mia_Rivas,

Thank you for your wonderful feedback and we especially appreciate it coming from a former Front Desk person.

We were happy to have met your requests and provided a wonderful mini getaway for you and your boyfriend.

We cannot wait to have you back with us again, hopefully soon.

Regards,
Nicol Khelawan
General Manager
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Trinidad
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

This has been our 3rd stay at the Marriot within the past 18 months. We keep returning because of the excellent service, friendly staff, clean rooms, great location and super value for money. We stayed for the Easter weekend with our young children and as usual they loved it. Movie Towne (a 2-minute walk away) had extra special activities for the weekend and Easter Sunday breakfast was a treat as usual........especially the hot chocolate with whipped cream and sprinkles. There was no Easter Bunny this year but the children still got their Easter treats. Loved it and will definitely return.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TriniTraveller5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 29 April 2014
Trinitraveller5,

We really do appreciate your loyalty to our hotel and are happy that we are consistent in the service we have provided to you over your last three stays with us.

We feel honoured to have made your Easter holidays with your family a memorable one however, we do apologise that our Easter Bunny was not present on Sunday but unfortunately it had to be cancelled at the last moment due to unforeseen circumstances. If you can write to me at cy.poscy.guestcare@courtyard.com, I will make arrangements to make it up to your kids.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Fernando, Trinidad
2 reviews
5 of 5 bubbles Reviewed 28 April 2014

This was the First time I visited this hotel and it will not be the last. The staff, from reception to the crew at Centro, the service was beyond compare. I felt very comfortable and pampered. I loved it.
The quality of food at the restaurant is exceptional.
The rooms were impeccably clean and comfortable.
Breakfast was amazing! Can't wait to go back and I will definitely be recommending to my close friends and business associates.

Deedra

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deedra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 29 April 2014
Deedra M,

Thank you for your comments on the service you received as well as the quality of our food at breakfast. The Head Chef changed the menu in March 2014 after testing various items against our guest tastes/needs, he will be happy to hear your feedback.

I am happy to work with a team that commits everyday to deliver service that enables our guests time on the road to be th best.

We appreciate your confidence in our property and thank you for recommending us to your close friends and business associates.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 23 April 2014 via mobile

Relaxing ,friendly staff ,great food ,clean, quiet, my family enjoyed it our second time there my daughter had a ball from the pool, to cake decorating with the chef ,to the park ,an the carusel ,fun fun fun alot of activties in an around the hotel

Stayed April 2014, travelled with family
Helpful?
Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 27 April 2014
Stacey M,
Thank you for choosing us once again for your family getaway.

It was indeed our pleasure to provide your daughter with an enjoyable Easter experience. Our location continues to meet the diverse needs of our guests, with shopping, restaurants, entertainment and a cineplex all within walking distance.

I will pass on your feedback about the cake decorating class for kids, you can look out for our annual Junior Chef training that will be coming up in August, may be your daughter might be interested. Our Head Chef is a local culinary talent that continues to train and mentor other up and coming culinary talent.

We hope to have you and your family back to spend your third visit with us.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Port of Spain

Property: Courtyard Port of Spain
Address: Invaders Bay, Audrey Jeffers Highway, Port of Spain, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 21 Hotels in Port of Spain
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard Port of Spain 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Visit Port of Spain, Trinidad and Tobago in style when staying in the Courtyard Port of Spain. Our contemporary hotel is situated in close proximity to some of the area's best shopping, dining and attractions, such as Hasley Crawford National Stadium and Maracas Beach. Guests of our hotel love our spacious and inviting guest rooms, complimentary high speed Internet access, peaceful pool and state-of-the-art fitness center. ... more   less 
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Also Known As:
Courtyard By Marriott Port Of Spain Hotel Port Of Spain
Port Of Spain Courtyard
Courtyard Port Of Spain Trinidad

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