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“Super staff and service”

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Courtyard Port of Spain
Ranked #1 of 21 Hotels in Port of Spain
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Super staff and service”
5 of 5 bubbles Reviewed 30 July 2014 via mobile

My husband and i stayed there for the first time for father's day weekend. I must say it was an amazing experience from the front desk agent Adana and jolesssa. They were great. They made my husband n i feel at home. The service was great at the restaurant. Must say special thanks to the restaurant girls. Shenice,Rhonda,Melissa,Jamie,Pauline and to the cook Melva who came outside to ask us if everything was OK with our breakfast. And thank u for all the others who made our stay worthwhile.Great stay would definitely come again.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 1 August 2014
Melissa P,

Thank you for sharing feedback on your recent stay with us. We are delighted that you had an amazing experience!

We appreciate your lovely comments about our attentive staff Adanna, Joleesa, Shenice, Rhonda, Melissa, Jamie, Pauline and Melva.

We hope that we will have the honour of serving you and your husband again sometime soon.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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841 reviews from our community

Traveller rating
    480
    291
    46
    11
    13
See reviews for
152
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329
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (218)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 July 2014 via mobile

On my recent business trip this week I had the opportunity of stay at the Marriott Courtyard in Port of Spain Trinidad.
It was a very pleasant experience on my two nights there.
Due to business needs I had to move to other location and when compare both places it was a superior experience my staying at the Marriott.
It's definite an excellent option if you are traveling for business or pleasure.
Breakfast in the morning is a good experience and the personnel is very dedicated and always look the opportunity to please the guest.

Stayed July 2014
Helpful?
2 Thank Eliel040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 28 July 2014
ElieI040

Thank you for taking the time to share your comments, we appreciate your sharing with us on your experience.

Our Chef, Raymond Joseph will be pleased that your breakfast experience met your needs.

We hope to have the pleasure of serving you again in the near future.

Regards,
Nicol Khelawan
General Manager
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St.Eustatius
1 review
4 of 5 bubbles Reviewed 26 July 2014

This was my 2nd stay at the Marriott and i must say i was very pleased with the room and the service. The room was very clean and the staff was excellent. The breakfast had a wide variety and the staff also very friendly. Just incase you need to rent a vehicle its also available at the hotel. Movie Town is in walking distance, it has casino, restaurants, and bars. All in all a good stay. Thanks to the staff of the restaurant, front desk and housekeeping for making me feel at home.

  • Stayed June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Gibbs1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 28 July 2014
Gibbs,

It was our pleasure to provide you with the personalized service we have become known for.

We do appreciate your loyalty to our hotel, your feedback will be shared with the team.

We look forward to welcoming you back to out hotel in the near future.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philippi, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

I am a frequent traveler and a Diamond Hilton member. I do not often stay at the Marriott chain but this hotel is very nice. The location is nice with a mall in walking distance that encompasses a theater, Ruby Tuesday, and just about anything you may need during your travel. However, the best part of the hotel is the staff. They are as friendly as any I have ever come across and really make you feel at home. If you are ever get a chance to stay here you will see exactly what I mean. Tell Rhonda and Paulina I said Hello and Jack Daniels and Stag are definitely a match made in heaven.

Room Tip: I had both a back side 1st floor and a 4th floor superior sweet. They both were great. The superior...
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 28 July 2014
Brian H,

We truly appreciate your comments on your stay with us and that the facilities and service experienced was what you expected and deserve.

It was our pleasure to make life on the road better for you. We are happy that you enjoyed our Centro experience and that Rhonda and Paulina contributed positively to your stay with us.

We do recognize that you had a choice on where to stay in Port of Spain and truly appreciate your decision to stay with us.

Brian, we hope to see you again when your travels bring you back to Port of Spain.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port of Spain, Trinidad
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 July 2014

This is my 2nd stay within a 12 month period and I am very pleased with the great customer service and attention to detail (remembering the names of their guests and room numbers). Kudos to all the Management and Staff!
The consistent customer service from the staff is refreshing and is a good example of how all Service Staff should interact with customers - Staff at the Front desk, Guest Room Attendant (Michelle) and the people at the Centro.
Special mention must be made to the people that made my stay extra special:
Front desk - Camille & Jean Luke
Centro - Paulina, Pauline, Shelly, Maria and many others.

Don't forget to order a milkshake!

  • Stayed July 2014, travelled on business
    • Location
    • Service
Helpful?
Thank TMohd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 28 July 2014
TMohd,

It is great to receive your comments and I am happy that you enjoyed your stay with us.

As a team we do endeavor to ensure that our guests are recognized and that they feel that they are at their home away from home.

Thank you for recognizing the efforts of Michelle, Camille, Jean Luke, Pauline, Pauline Shelley and Maria , they will pleased to know that you appreciated the service they provided.

We look forward to serving you on your 3rd stay with us hopefully sometime in the near future.

Regards,
Nicol Khelawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 July 2014

My fiance and I spent 2 nights at Courtyard by Marriott for my birthday which was July 11th and we both agreed that it was the best experience ever. We were indeed satisfied with the room. It was extremely clean and had all of the necessary amenities to allow a comfortable stay. Its location was most convenient, therefore we were able to enjoy all of the local attractions around Port of Spain. The staff was extremely amiable yet professional. There was one young lady in particular by the name of Joleesa who made it an indeed unforgettable experience. She really did go the extra mile to ensure our comfort. Her mannerism, compliments and even the arrangement of a surprise birthday cake and card did prove her to be an undeniably exceptional employee. Thank you Marriott for a truly amazing birthday.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Keishelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 24 July 2014
KeishelleJ,

It was indeed our distinct pleasure to have created an unforgettable experience for you and your fiancée.

Thank you for your comments about Joleesa, one of our Front Desk agents. Joleesa truly demonstrated the spirit to serve our guests that Marriott has been known for by providing you with personalized service during your stay.

We are also pleased to have contributed to an amazing birthday celebration.

Keishelle, we look forward to having you back at your home away from home.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NyC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

Would recommend to stay here.. free wifi. Didnt eat but the food looked good. Hotel staff was very informative and friendly.

We got a room at the back overlooking the pool.

Next to movie town but didnt really check it out. I thought it had a grocery store but it didnt. It does have an ATM.

Room Tip: At the back overlooking the pool
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Rasansie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, 24 July 2014
Rasansie,

It was great having you stay with us. Our free internet access, as well as complimentary business centre help make our guests’ life on the road easier.

We trust that you will visit us again in the near future.

Regards,
Nicol Khelawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Port of Spain

Property: Courtyard Port of Spain
Address: Invaders Bay, Audrey Jeffers Highway, Port of Spain, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 21 Hotels in Port of Spain
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard Port of Spain 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Visit Port of Spain, Trinidad and Tobago in style when staying in the Courtyard Port of Spain. Our contemporary hotel is situated in close proximity to some of the area's best shopping, dining and attractions, such as Hasley Crawford National Stadium and Maracas Beach. Guests of our hotel love our spacious and inviting guest rooms, complimentary high speed Internet access, peaceful pool and state-of-the-art fitness center. ... more   less 
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Also Known As:
Courtyard By Marriott Port Of Spain Hotel Port Of Spain
Port Of Spain Courtyard
Courtyard Port Of Spain Trinidad

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