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“Great place for a relaxing vaca!”
5 of 5 bubbles Review of West Bay Club

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West Bay Club
Ranked #9 of 45 Hotels in Providenciales
Certificate of Excellence
Galax, Virginia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great place for a relaxing vaca!”
5 of 5 bubbles Reviewed 1 February 2014

We stayed just one night at this resort/timeshare type place, but would like to come back. Rooms are nicely appointed and we even met a few owners on the plane and had cocktails with them at the bar later that day. You were greeted with a cool towel and rum punch.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelgrrl_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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960 reviews from our community

Traveller rating
    720
    188
    34
    7
    11
See reviews for
245
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Zionsville, Indiana
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 28 January 2014 via mobile

I expected to be impressed with this hotel, but our experience was somewhat average and a bit disappointing.

The good....1)beautiful room 2) beautiful beach 3)
The not so good....1)Staff was not particularly helpful or knowledgeable about local activities or even suggestions about restaurants. There were one or two staff that were very service oriented, but, in general, most were not. 2) There was only one tiny waste basket (in the bathroom) and that got old quickly 3) No soap bar for the sink - I always travel with extras so I fixed that problem myself 4)shampoo and conditioner was not replenished so my husband and I shared those 2 small bottles for 5 days 5)My husband's iPad was used....our fault for leaving it out and not locking it in the safe, but still creepy. We know it was used because there was a travel search saved on the American Airlines app and it wasn't ours.

With the exception of the iPad use, nothing was particularly bad, just not particularly good either.

Also, the hotel is in a quieter area. That part is nice if you are looking for some quiet relaxation. If you love being in the middle of the action, this probably isn't the best place.

Stayed January 2014, travelled as a couple
Helpful?
5 Thank Carol A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GraceBayResortsTCI, General Manager at West Bay Club, responded to this review, 3 February 2014
Dear Guest,

Please allow me to personally thank you for taking the time to relay your comments regarding your recent visit with us at West Bay Club.

I understand your feedback in regards to service standards and express my profound regrets as it is indeed totally unacceptable. Since we began managing the West Bay Club, we have been in the process of ongoing training to ensure that our staff have maximum knowledge on our destination and product. Our training efforts have also been on the importance of consistency in our service standards. I am sorry that our team failed to deliver these service standards to you.

In regards to your comments about our team possibly using your ipad to search travel sites, this came a total shock and surprise as we have never had such report from a guests before. We have begun an immediate investigation and so far have not found any leads on this; however, we will continue to investigate it and address any findings that may confirm this report as this is also unacceptable.

Grace Bay Resorts is proud of the level of training that we have and the service standards that we have to offer. Consistent training has always been and will always be the key to our staff providing high service standards that many guests have come to enjoy and we will continue to invest in this initiative.

Thoughtful feedback is a gift and we thank you for your input.

We do hope that you will return to the West Bay Club in the near future.

Sincerely,
Adelphine Pitter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 21 January 2014 via mobile

Loving our vacation! The staff is very pleasant, the facilities are very nice and the atmosphere is so calming but yet with plenty of entertainment close by! Only thing is the main part of town is a little bit of a hike, but kinda the appeal as main part of town is way less relaxing.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Randee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 21 January 2014

Like my title says, this place was top notch. Good quality & good value.
It was a private haven & paradise while my friend & I vacationed here.
We came before busy season. Thoroughly enjoyed.
We want to come back!

Staff was amazing & super friendly.
Loved.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoeyGirl09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

Our stay during October, 2013 was a delight. The islanders are genuine and hospitable, eager to share their heritage and their island. The chef was uniquely talented and eager to please. The beach access was perfect with toys abounding. About the best beach I've ever been on - white, long and water blue. Rooms were clean and spacious. Would not have changed a thing. When we left the staff waved us off like family. For outings we'd recommend the Grace Bay Club, whose chef Wolfgang V. was world class. Go! We hope to return soon.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dwpdiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

The west bay club has the nicest and personalized experience I have EVER had at a hotel.. The WBC is many peoples second home(they are owned units) and as soon as you arrive you feel like you are at your second home and that you have know the staff for years...
the reception team led by Kizzy and Phil will give you recommendations and make reservations for you at all of the best restaraunts and overall make sure that you have an unbelievable taste of the best of what turks and caicos has to offer..I felt like kizzy had a personal mission to make my wife and I's experience one we we would never forget and she did just that!!! The food and bevarage team led by roger tristan and norman are also fantastic..... Roger oversees the team and knows what it takes to make someone happy..norman adds a personal touch were you feel he's your friend for years and will get you whatever you ask for with a smile...tristan is also a fantastic worker...I can't say enough about the staff.......they will make your experience..turks and caicos is so gorgeous and all the 4 and 5 star hotels are similar in look and feel...but the staff at WBC makes it a non brainer to chose WBC ...I had a great time and I will be defintely be going back

Room Tip: The Studios are TINY. Not bad if you do not spend a lot of time in the room, just confirm that it at...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cold Spring Harbor, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 January 2014 via mobile

Our stay during Dec 28 - Jan 4 was exceptional. We had a family group of 35 and every family member felt it was our best trip ever. The accommodations and service was stupendous. Particularly the people at the beach such as Sean, Charles, Wildy and most especially Steeve. They were all so friendly and helpful. We decided Turks & Caicos is blessed.

Stayed January 2014, travelled with family
Helpful?
1 Thank Thomas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West Bay Club

Property: West Bay Club
Address: Lower Bight Rd | Grace Bay, TKCA 1ZZ, Providenciales
Phone Number:
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Providenciales
#7 Spa Hotel in Providenciales
#9 Luxury Hotel in Providenciales
#9 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — West Bay Club 4.5*
Number of rooms: 46
Official Description (provided by the hotel):
West Bay Club blends the warmth and comfort of home with the amenities and service of the finest resorts at our celebrated location on the widest stretch and tranquil west end of Turks & Caicos' award-winning Grace Bay Beach. Our all-oceanfront suites and serene setting combine to create the perfect environment for relaxation. Personalized, handmade experiences are crafted each day by our devoted staff, so guests' visits to our luxury boutique property become cherished, lifelong memories. Suites all include oceanfront terraces, full kitchens, ensuite baths and expansive living space, making West Bay Club's luxurious, comfortable accommodations the ideal backdrop for a Caribbean getaway. ... more   less 
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Also Known As:
West Bay Club Hotel Providenciales
West Bay Hotel
West Bay Resort
West Bay Club Turks And Caicos/Providenciales

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