Beautiful hotel where the guests are not the priority. The Gansevoort is a beautiful hotel with spacious rooms & wonderful beaches, however, the staff (including Management) believe that the guest’s time is not valuable and we are to work around when it is convenient for them. This is very surprising as the hotel’s price and the Gansevoort reputation completely differs from what one encounters at their T & C hotel. Guests are expected to wait for the van to be filled before leaving the airport, guests are expected to wait in the lobby for over 10 minutes before being taken to their room and guests are expected to wait over 10 minutes for their luggage, to make it convenient for the attendant. Multiple guests can not even go snorkeling as they did not have more the 6 complete sets (masks, snorkels, fins) of equipment at the entire hotel. In addition, I was sent back to my room 3 times with different entry keys when the lock to enter my room did not work; only after I demanded to have someone accompany me & fix the issue, was it even addressed.
For a hotel that has so much to offer...good food, beautiful grounds, lovely rooms & magnificent beaches…this was all very disappointing.
- Official Description (provided by the hotel):
- Gansevoort Turks + Caicos brings a signature approach to luxury lifestyle that redefines the destination resort experience. Each of the 91 guestrooms offers sweeping ocean views positioned and designed to pay homage to the unspoiled island. The resort blends Caribbean cool with sophisticated style to create a sense of place for our guests. ... more less
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- Also Known As:
- Gansevoort Turks Caicos Providenciales
- Gansevoort Turks + Caicos Turks And Caicos/Providenciales