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“Amazing Experience at the Gansevoort!”

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Gansevoort Turks + Caicos
Ranked #4 of 45 Hotels in Providenciales
Certificate of Excellence
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing Experience at the Gansevoort!”
Reviewed 22 April 2014

My sister and I went to the Gansevoort Turks & Caicos to escape the rough New York winter, and we could not have asked for a better experience!

The hotel was absolutely gorgeous and immaculate. Our room was the nicest hotel room I have ever stayed in. The hotel was situated right on Grace Bay, and our room overlooked the gorgeous blue water. The room itself was spacious, clean, stylish and very comfortable.

The staff was so nice and accommodating. We made friends with everyone at the hotel, from staff to guests, because the hotel was relatively small and intimate, making the service that much better. There was a really personal level of service. On the first day, the staff all introduced themselves and remembered our names, making us feel welcomed and not just like guests of the hotel.

The beach and pool are beyond description. Grace Bay's water is the most beautiful blue I have ever seen, and the pool was so much fun and just fabulous!

The food and drinks were fantastic. Grade A quality. Amazing key lime pie!

There was a really fun DJ set on Friday night in the main restaurant-turned-club, and we danced for hours and had the best possible time!

If dance parties are not your speed, the Gansevoort definitely still appeals to a more mellow audience. We took the best yoga classes in the mornings - all classes are set outside on a gorgeous wooden patio with the bay in the distance.

This was the perfect setting for a relaxing vacation. It was both mellow and social. We made some great connections at the hotel and stay in touch with a few of the people who were also guests of the hotel.

I highly recommend the Gansevoort Turks & Caicos to anyone who needs an escape from the daily grind and is looking for a beautiful, friendly environment. I cannot wait to return!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
1 Thank Rachel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Gansevoort Turks + Caicos, responded to this review, 29 April 2014
Dear Rachel T,

Thank you for the wonderfully detailed review. We're elated your visit to paradise was exceptional and are glad we could be your escape from the harsh winter. It was truly a pleasure taking care of you and our devoted team will be delighted to hear of your amazing sentiments. We're thrilled you found our beach and pool to be beautiful. There's nothing better than waking up to a view of the tranquil Caribbean ocean. Additionally, we're thrilled you enjoyed the cuisine at Stelle Restaurant. We'd have to agree, the key lime pie is delicious and can certainly add a sweet touch to any dining experience. We look forward to making more island memories upon your return.

Sincerely,
Gansevoort Turks + Caicos
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Traveller tips help you choose the right room.   Room tips (459)
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Canada
Level Contributor
140 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 21 April 2014

I didn't stay at the property but went for the Friday night dancing. It is a beautiful property with very friendly staff. Great restaurant menu on the Friday night in the outdoor terrace. Large portions thus good value. The key lime pie was divine. The DJ played a good mix. Fun crowd.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Ram0na_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Gansevoort Turks + Caicos, responded to this review, 24 April 2014
Dear Ram0na_M,

Thank you for the lovely review. We are delighted to have made your Friday evening in paradise positively memorable. We're glad you took advantage of Stelle's delicious menu and decadent desserts. Indulging in a delectable meal is always a satisfying way to start an evening. Whether it be for a night of dancing or perhaps an overnight stay, we look forward to having you again.

Sincerely,
Gansevoort Turks + Caicos
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Branford, Connecticut
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014 via mobile

First I have to say the service was excellent,the employees and staff were very professional.The design team is where I have my issues,I understand they did not have a lot of real estate to work with,and utilized every inch of space available,the resort is very small, beautiful pool, but it stops there.We found ourselves basically uncomfortable outside that area. There's no formal bar/lounge,other than we're they have chairs were the breakfast buffet is,in the evening it's like your sitting at a lunch counter.We all like to at the end of the day shower, get dressed up, and maybe enjoy a cocktail before your night begins, honestly theres no place to do that there. The bar on the beach has 6 stools, and the lunch area has about 12 tables under a tent.Theres no real out of the way areas if you want to unwind other than the pool, keep in mind it's open to the lobby with zero privacy.We basically couldn't get comfortable, don't get me wrong it's a beautiful resort, but it doesn't give you that relaxed feeling, no place to truly unwind, and simply that's basically why we all get away.You missed it on this one guys, stick to the major cities....

Stayed April 2014, travelled with family
Helpful?
3 Thank Trueblue2858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Gansevoort Turks + Caicos, responded to this review, 24 April 2014
Dear Trueblue2858,

Thank you for the detailed review. We value your feedback and always strive to improve upon our services to surpass the impeccable standards of our guests. We deeply regret to have let you down and would love the opportunity to further prove our dedication to you. If you choose to visit again, perhaps you'd like to try our exclusive beach beds or pool pods that create a sense of privacy. Additionally, we apologize that our dining options were not to your liking. Our concierge is always happy to provide alternative restaurant and bar recommendations that will cater to your palate. We do hope that you are willing to give us a second chance to truly experience what the island offers. For further questions or concerns, please contact Digital@TheGHG.com

Sincerely,

Gansevoort Turks + Caicos
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Brooklyn, New York
1 review
Reviewed 19 April 2014

The services provided at the Gansevoort Resort were remarkably amazing. Everyone was kind and generous and nice. The rooms were amazing and we had an amazing view. The food was complementary and excellent. My family loved it, when we're able to go on vacation again we will 100% come back to the Gansevoort Resort.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Rusya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Gansevoort Turks + Caicos, responded to this review, 21 April 2014
Dear Rusya R,

Thank you for the great feedback. We're thrilled you and your family had a wonderful experience. We strive to continuously exceed guest expectations and plan on continuing our high service standards upon your next visit. We're pleased that you enjoyed our rooms and the beautiful views. There is nothing more spectacular than waking up in the morning to a mesmerizing sight. We look forward to your next visit with us.

Sincerely,
Gansevoort Turks + Caicos
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New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 April 2014

We had such a great time at this beautiful hotel/beach for a friend's bachelorette weekend. Highly recommend! The sand and water on the beach is the most beautiful I've seen in the Caribbean. The hotel is so much fun, pristine, modern. We stayed in a massive 3 bedroom suite.

  • Stayed May 2013, travelled with friends
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Helpful?
1 Thank nzny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Gansevoort Turks + Caicos, responded to this review, 21 April 2014
Dear nzny,


Thank you for the outstanding review. We send our well wishes to the bachelorette and appreciate your invaluable recommendation. We’re pleased you were fond of our décor, and would have to agree that the beach is positively divine. The quality of the the sand and water is incomparable and can turn any trip into a memorable one. It was a pleasure having you and we look forward to your return.


Sincerely,
Gansevoort Turks + Caicos
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Poughkeepsie, New York
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 April 2014

Just returned from a great stay at the Gansevoort, Turks and Cacio, (April 2nd to the 7th). I have stayed at the Gansevoort properties in New York City on several occasions, and have never been disappointed, making our decision to choose the Turks & Cacio’s property an easy one. All levels of our expectations were meet, from the time we arrived to the time we left.

Check-in was fast and efficient. As we were escorted to our room we were given detailed information about the property. We had a 1 bedroom ocean front suite. It was perfect, the views were breathtaking. All the amenities in the suite were exceptional.

Breakfast, served at Stelle, was buffet style and had many options available. Everything was fresh; loved the omelet station! The staff were all very friendly and efficient.

The pool area was very relaxing and nicely laid out. The “Pool Pods” are fun and an enjoyable way to spend the day at the pool.

The beach bar/grill, also called Stelle, was excellent. Offering amazing views, great service and food. The bar tenders were a lot of fun - Damien you’re the best!

The Spa, Exhale, is very nice. I had a Body Scrub treatment that was incredible.

The Concierge Desk was very helpful in arranging all our dinner and island excursion reservations. A big thank you to Olincia and Cassaudara for all your help.

I look forward to a return trip back….

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Kitty927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Gansevoort Turks + Caicos, responded to this review, 21 April 2014
Dear Kitty927,


Thank you for the wonderful review. We appreciate all your high praises and kind sentiments. Damien, Olincia, Cassaudara and the rest of our devoted team will be thrilled to know they helped make your stay positively memorable. We’re pleased you were able to enjoy our amenities, from the incredibly relaxing pool pods and revitalizing body scrub treatment to the stunning views. Did you have a chance to try any of our water sports? There is nothing more exhilarating than jet skiing or kiteboarding in the beautiful ocean. Whether it be in Turks and Caicos or New York City, we look forward to taking care of you again soon.


Sincerely,
Gansevoort Turks + Caicos
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Chicago, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 April 2014

God help you if you are put in the ground floor rooms that face the pool and walkway, It's like being in a basement (dark) with no privacy (mail thoroughfare).
Took forever to get the room changed and had to pay an upcharge.
Left a jacket hanging in the closet of old room. Called desk immediately to let them know. They never called me back or followed up. Ultimately never got the jacket back.
Style over substance.

Room Tip: Don't get floor level facing the walkway! Not all higher level rooms have balconies.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank ThinMan87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Gansevoort Turks + Caicos, responded to this review, 21 April 2014
Dear ThinMan87,

Thank you for the review. We sincerely apologize your experience was not up to par. We appreciate your feedback and will use it to help better our services for continuous guest satisfaction. Please be ensured we are looking into your incident involving the disappearance of your jacket and are taking the appropriate measures for accountability. We expect nothing more than excellence and it is truly a disappointment that this was not the case for you. Furthermore, we apologize that you were not satisfied with your room location. Should you decide to give us another chance, our team will be sure to provide a room that best suites your preferences. We hope you decide to visit again, as we are certain that will be able to surpass your expectations next time around. Please feel free to contact Digital@TheGHG.com with any further concerns or questions.


Sincerely,
Gansevoort Turks + Caicos
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Additional Information about Gansevoort Turks + Caicos

Property: Gansevoort Turks + Caicos
Address: Grace Bay Beach, Providenciales
Phone Number:
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Providenciales
#4 Luxury Hotel in Providenciales
#4 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Gansevoort Turks + Caicos 5*
Number of rooms: 91
Official Description (provided by the hotel):
Gansevoort Turks + Caicos brings a signature approach to luxury lifestyle that redefines the destination resort experience. Each of the 91 guestrooms offers sweeping ocean views positioned and designed to pay homage to the unspoiled island. The resort blends Caribbean cool with sophisticated style to create a sense of place for our guests. ... more   less 
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Also Known As:
Gansevoort Turks Caicos Providenciales
Gansevoort Turks + Caicos Turks And Caicos/Providenciales

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