I don't even know where to start. I expected at least 4 star treatment at this hotel. being that its the Gansevoort and I been to the one in NYC and Miami. It does not compare one bit! I give this hotel two star just for the OKAY room's I had ocean front studio. The pool was okay not to big and def not enough chairs. (also this was slow season close to dead) for the amount of money they charge for guest starting at $320 per night I think they should have some what half decent people working that understand how to satisfy people. I'm from NYC and I never had such horrible service. I stayed at 3 star hotels and received better service.
Rooms: Rooms are nice nothing spectacular re i had the ocean front studio. the bed was full size it stated we were getting KING! def not the most comfortable bed i slept on. kind of soft i guess.... we woke up every morning with a back ache. the shower doors were not sealed correctly there would be water on the floor every time we would shower. (4-5 star hotel cant get a shower door fixed?) drives me nuts the amount they charge guest.
Restaurant Service: First i must say that gratuity is included in the prices on the menu its states it on the very bottom in fine print. many people dont see it me myself i didnt i was leaving a 30 percent tip! i never been to a restaurant that had such horrible service. i think workers at McDonalds give better service than at Bagatelle.(gives NY's Bagatelle such a bad name) first day we get there we order lunch sit down service... a burger my bf ask for it to be med he got well done so dry!!!!!(lady by us had the same prob with her burger) with some jerk chicken wings, and for appetizers cold cut board (cold cuts were brown look discolor prob from being outside too long)and two drink the bill came over $100. i don't mind paying money for food but when the waiter has you waiting 30 mins and food is not cooked the way you want it and then he brings out everything you order at once. shouldn't he bring out the appetizers first? than the burgers and chicken? btw it was just me my bf and another old lady eating alone. so u cant even say that they were busy. i don't know but this wasn't the first [--] up with their service.
Second day we order breakfast to the room (free continental) we ask for 2 bagels, muffins and fruit with 2 OJ drinks. what do they do they bring one toasted bagel with muffins and fruits ( watermelon was old) and two drinks. on top of that you have to pay taxs and hotel tax apx (10$) i didn't expect a free breakfast to cost me 10 bucks in taxes plus tip (not that i wouldn't have tipped them for bringing me breakfast) if i would of know i would of went down to eat for free.
Third Day we decide to get some drinks and lunch by the pool. we got the steak frits (on a wrap) was pretty good and the drinks were good too. (just slowwww service) mind you it was not even a busy at this hotel i could count 6 couples by the pool.
Fourth Day we get the sand dune drink that we got on day 3 what do they bring they bring us a white Russian drink! (sand dune is a orange drink made with guava fruit) so we have them send it back what do they come with orange sand dune with BLUE in it! this is not the same drink. but we just kept it and drank it. And the steak frit wrap again.
Fifth Day by the pool we decided to get the sand dune again (really good drink at least on day 3 it was) so what happens they bring us the wrong drink again second time again its wrong it has the blue in it. third time we tell them please just bring us the sand dune with NO BLUE in it. finally they get it. apparently the bartenders do their drinks all differently. shouldn't it be what the menu says it has? i guess they cant read this is what you get when you have kids under 18 working there. we also got a mahi mahi taco was pretty good but we requested fries with it no chips. of course they forget the fries and bring us the chips. the waiter was nice enough to bring us the fries then but forgets the ketchupppppp how do u forget ketchup???? i didnt even want it at this point it would take them 15mins to get it.
Later in the day we order a cheese board by the pool. it only took an hour i told the waiter where is my food they said it was coming finally it came i asked the waiter what took so long he said sorry but i was looking for crackers. i look at the board and see no crackers!!!!! i said what happened u said you were looking for crackers he tells me oh next time. are you kidding me the cheese board is suppose to come with crackers! on top of that what do i get melted cheese it look like it was sitting out for a while.like the waiter prob forgot my order in the back kitchen. i understand its hot and all but come on i just order it and i get melted cheese? that's what happens when your waiter takes a whole hr to bring out your cheese order! at this point I was tired of complaining i should of complained to management but i guess its just them in general.....slow people in everything.
we def didn't eat dinner at bagatelle there menu didn't have much to being with nor did it change they never had daily specials not even lobster in lobster season!
all i have to say is that Gansevoort in Turks is no where near the Gansevoort in NYC or Miami. I don't know how you can charge guest starting rate at 320 per night and you cant even get decent service at the restaurant. I'm big with service I love to eat and don't mind paying but when you have someone who barley understands and under the age of 18 and how to wait tables its...itss i cant even explain like your getting robbed. I bet you get better service at one of the other hotels out there that charge half of what this one charges.
i def give this hotel 2 stars for the rooms and zeroooo for the value. maybe at 99 per night its worth it no way would i pay 320 a night again for this place. hopefully they will get better staff so guest can actually feel that they are getting there money's worth at this so called 4-5 star hotel! dont let the name fool you not close to four star hotel.
- Official Description (provided by the hotel):
- Gansevoort Turks + Caicos brings a signature approach to luxury lifestyle that redefines the destination resort experience. Each of the 91 guestrooms offers sweeping ocean views positioned and designed to pay homage to the unspoiled island. The resort blends Caribbean cool with sophisticated style to create a sense of place for our guests. ... more less
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- Also Known As:
- Gansevoort Turks Caicos Providenciales
- Gansevoort Turks + Caicos Turks And Caicos/Providenciales