I just recently returned from several days at the Grace Bay Club.
Overall, I'd recommend it for a visit if you stayed in the Hotel or Estate sections. Breakfast is good, but maybe try to branch out of the hotel for other meal options.
Here are my impressions:
The rooms - "Meh Villa Room" to "Very Good Hotel Room"
Had a chance to see double occupancy rooms in the Villas section and in the Hotel section (there are three different sections of the Grace Bay Club, Villas, Hotel, and Estates). I was very disappointed to see what $995/night (not including taxes and the 11% service charge plus housekeeping tips) got - a large-ish (600 sq ft), darkish room furnished sparsely (you can see the floorplan on the hotel's site). Basically what I would expect from a Westin (perfectly serviceable, but again, at $995/night I expected much better!).
Things improved considerably when I got an upgrade through my travel agent to a room in the Hotel building. Truly night and day compared to the room in the Villas section. This room had much better decor, finishes, and layout. I especially loved the huge bathroom with a massive soaking tub, shower stall that could fit a family of four. They are stocked with truly wonderful Elemis toiletries. The hotel also provides light flip-flop slippers (but if you are a fan of cloth slippers do bring your own).
Food: "Good" not "Great"; But Breakfast a Highlight
Breakfast was my highlight meal of the day (included with my daily room rate). It was served buffet-style with made to order pancakes and eggs in an outdoor restaurant by the beach. They had yogurt, fruit (no berries), pastries, and assorted hot dishes such as scrambled eggs, fish, and mini crepes, among other things. Shirleen's omelets (and great big smile) were a highlight of my stay, and the rest of the staff were really wonderful in looking after the guests. A wonderful way to start the day.
The rest of my meals, all taken at the resort (too lazy to leave) were "good" but not "great".
Food is on the pricey side, which I can understand because we are on an island.
The Resort: "Beautiful"
I loved the Grace Bay Beach. It stretches for what seems like forever and is hugely walkable. In January, the sand was finely-textured and warm but not scorching (easy on the feet) and the incredibly clear turquoise water was a very comfortable temperature. You can either have chairs and an umbrella or beach beds (but not much shade here). There are also several gorgeous pools at the resort; they were barely used during my stay.
The Service: "Needs Some Work"
For the room rates the GBC charged, I really expected Four Seasons-like service. Reality check: if you want Four Seasons service, stay at a Four Seasons. It is unfortunate that T&C hotels have to tack on a service fee. I think this greatly disincentivizes certain people from going out of their way to please.
There's definitely more than one instance where I've left out room service dishes after a meal...called for a pickup...and found the same dishes still sitting outside the door the next morning. Dirty dishes left overnight are just gross...but given that each floor of the hotel room buildings are partly outdoors it posed a real issue (bugs! the smell of the food sitting in the heat - need I say more?). There was another time where I had requested a bellman (said to arrive in 15 minutes...multiply that by four!).
Each guest is assigned a pair of concierges and is given a cellphone to call them directly. A nice touch, though since I never left the resort nor scheduled any activities I didn't rely heavily on my concierges.
I'd say about 80-85% of the staff I encountered smiled and said "hi" to guests as they passed by, but there were definitely a number of staffers that refused eye contact (no matter how close you got to them). Having come from Four Seasons Koh Samui last month where it was "service, service, service", this was a bit of a disappointment!
- Official Description (provided by the hotel):
- The world renowned Grace Bay Club, first luxury all-suite resort in Turks and Caicos, offers guests a haven for uninterrupted relaxation. The resort, with the largest beach front access - 1100 feet, features all ocean front suites. Divided into three separate sections that caters to discerning travelers of all tastes, it includes the adults-only Hotel area with private restaurant, bar, and swimming pool; family-friendly Villas with their own restaurant, bar, and pool; and the uber-luxe Estate, with a complete set of exclusive amenities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ, Hotels.com, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Grace Bay Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grace Bay Club Hotel Providenciales
- Grace Bay Hotel
- Hotel Grace Bay
- Grace Bay Club Turks And Caicos/Providenciales