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“Perfect Getaway”
Review of Grace Bay Club

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Grace Bay Club
Ranked #6 of 44 Hotels in Providenciales
Certificate of Excellence
Reviewed 22 January 2013

We decided to go to the Turks and Caicos last minute and chose the Grace Bay Club just based on their website and some reviews. We were not disappointed as it lived up to its high reviews. The food was great and the service specially at the pools and beach was even better. If you want a place where you can relax on the beach, get quality service and not feel crowded then the Grace Bay Club is your place to stay.The other resorts around were nice but either looked too crowded or not as nice as the Grace Bay club. The rooms were very spacious and nice. They had great balconies yet you did not feel like you were in a hotel. When you are at Grace Bay you are assigned a concierge and both Franklin and Jasmine were excellent assisting us on dinner reservations,etc. When you are down at the pool or beach look for Emmanuel as he was excellent at helping us get chairs,towel, food and drink at all times. They have some real pro's working here and it made our stay even better. We will be back soon.

  • Stayed: January 2013, travelled as a couple
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Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 January 2013

I compared multiple resorts on multiple islands prior to selecting Grace Bay Club. I start with the Conde Nast Gold List and Travel and Leisure Best list. We had a wonderful experience at Grace Bay Club. We stayed in a Jr. Suite. I would not really consider it a suite but rather a large room. The room was on par with others in its class. What really impressed me was that there was a bottle of champagne and fruit tray we ate off for several days waiting in out room, bottled water that was continually refilled, free calls to the US, free internet and breakfast included. It seems all hotels want to charge extra for these things these days. The staff was very attentive continually asking if we needed anything. I think our Butler was a little disappointed we just laid on the beach so we didn't need him to do anything. Comfortable beach chairs with umbrellas as well as beach beds. Restaurants are within walking distance although the staff pushes the on property selections. The hotel food was not over the top great, but it was fine with a beautiful view.The crowd was older couples and couples with young children- probably because of the time of year. I would definitely return to Grace Bay Club.

  • Stayed: January 2013, travelled as a couple
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Thank e s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2013

I’m a travel agent from the Boston area with 36 years experience in the travel industry, and have been to the Caribbean over 2 dozen times.
Our recent experience was everything we could have hoped for, and more.
The setting is superb, on an exquisite beach with luxurious accommodations.
The food is excellent, but the main drawing feature is the staff.
Not just your personal concierge, but every single staff member we encountered is friendly, accommodating and anticipates your every need, without being obtrusive.
I would heartily endorse Grace Bay Club for the ultimate relaxing Caribbean vacation

Room Tip: The rooms in the estate are particularly lovely
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  • Stayed: January 2013, travelled as a couple
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2  Thank Fenway10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2013

This is a superb physical facility. The food is very good and the people are very nice, but the service is quite disorganized, particularly in the restaurants. In terms of the people, I was particularly impressed with Gregory, who runs the pool restaurant at the condos, and Kendell, one of Gregory's assistants at the pool.

  • Stayed: January 2013, travelled as a couple
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1  Thank Donald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2013

A full week at grace bay club being spoiled rotten by Kenny and Godfrey the best concierges anywhere in the world. Cordell and Emmanuel rocked us at the pool and the beach...thanbk you all for a wonderful trip! See you next year.

Room Tip: Rooms are expensive. quite honestly ours was not worth the money. The service made up for a room tha...
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  • Stayed: January 2013, travelled as a couple
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1  Thank quiggage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2013

We chose Grace Bay Club for our wedding and honeymoon due to their gorgeous property, many guest amenities and central location. It is an easy walk or bike ride to many restaurants, shops and a grocery store so a rental car was unecessary. Also, every room at GBC has a spectacular ocean view. Of course, the higher up you are located, the less obstructions there will be. An open, oceanfront balcony was a must for me, I did not want anything between me and that beautiful ocean view. The balconies at Grace Bay Club are huge and so photogenic. At the time we booked, the resort was offering a "3rd night free" promotion so we were able to book 9 nights for the price of 6. We were also given a room upgrade for hosting our wedding and reception there.

Grace Bay Club goes above and beyond to anticipate and meet the needs of every guest. Each room is assigned a conceirge team who you are always connected to by a cel phone given to you on arrival (this phone can ONLY be used to contact your conceirge, can not be used for local or international calls but with unlimited, free international and local calling from the room phone, that is really a non-issue). We took advantage of it throughout our stay. Berg and Godfrey were always just a phone call away and were quick to answer questions and provide whatever we requested- extra bottled water (always complimentary), refill pods for the espresso (amazingly delicious and one of my favorite amenities), extra dishes and silverware on rehearsal dinner night and a variety of random requests the day of the wedding. We even used it once when walking to dinner to verify that we were headed in the right direction- we weren't so were very glad to have had a friendly voice on the other end of the phone to get us oriented.

Grace Bay Club seems to be the only non-all inclusive in Provo to offer a daily hot breakfast included with your stay. Every morning we were greeted with a good morning Mr. and Mrs.- which was super fun for me as a newlywed. The omeletts are wonderful- load them up with veggies, shrimp and sausage. The orange and grapefruit juice are squeezed fresh every morning and are such a wonderful way to start the day. There are crepes with fresh berries, nuts and some chocolate drizzle. Also the chocolate chip scones are a wonderful way to indulge- it is vacation after all. Service at breakfast was always very friendly and we never had much of a wait with our cooked to order eggs. I know many reviewers have made complaints about the service but it well exceeded our expectations. We also enjoyed the daily "afternoon tea" which we took to calling "snack time" and consists of hot coffee and tea, finger sandwiches and an assortment of cookies- be sure and try the coconut cookies! We ordered room service for breakfast the morning after our wedding and we enjoyed it out on our massive balcony. It was lovely and perfect for our first breakfast as a married couple but for any other occasion, I would recommend the included breakfast.

We stayed in a one bedroom suite which I checked into the night before the wedding. It was wonderful for entertaining after the rehearsal, spacious enough to spead out comfortably and enjoy the panoramic view of Grace Bay. The rooms are immaculate and comfortably arranged. We instantly felt at home. I used the espresso machine daily and we did do a bit of laundry- detergent and fabric softener are provided. We used the fridge for water, creamer, alcohol and leftovers. We did not cook any meals but did have a few snacks. Between the breakfast and snack time (tea) provided, you barely need it. There are such fantastic restaurants to enjoy onsite and nearby it would almost be a shame to stay in your room for dinner.

We were at Grace Bay Club when Hurricane Sandy passed by. Provo was not affected much but the resort did provide us with flashlights just in case. They also offered a complimentary lunch buffet with open bar as consolation to guests that weather was not ideal. It got windy and the water did get rough enough that there was no sailing once or twice. It did not interfere with our enjoyment though. We were still able to go out diving. We also still used the beach and pool beds for lounging both with and without the sun. At the time of our visit there were always plenty of beds and loungers available. The water is a different but still lovely and calming shade of blue when weather is overcast.

We enjoyed going out on the Hobie Cats a couple of times, it is a fun way to break up an afternoon on the beach. We took some long walks down the beach in both directions and were often the only people as far as we could see. We took the bikes out a couple of times to explore shops and ride to dinners that would have been a long walk. We enjoyed the adults only pool and hot tub but never got around to trying the pool bar. Beach service was excellent, you put up a flag and a server comes right over to get your order. We enjoyed a relaxing couples massage together at the Spa followed by a sit in our separate steam rooms. I got mani/pedis the day before the wedding with our moms and my bridesmaids. We ordered in some cocktails and light snacks and they were brought to us to enjoy in the Spa. The spa team is very friendly and does a great job. I returned a few times later in the week for touch ups on both my fingers and toes, they are very understanding of how hard the salt water and sand can be on your nails and go above and beyond to take care of their guests. In fact, EVERY staff member we interacted with at Grace Bay Club went our of their way to see to our every need and desire. They really take customer service and satisfaction seriously in every area. I am already looking forward to an opportunity to return to Grace Bay Club and revisit the site that brought me such joy and so many precious memories.

  • Stayed: October 2012, travelled as a couple
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2  Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2013

I've stayed at the Sherwood in Taipei, the Bristol in Paris, more places in more countries than I can remember, as well as numerous Caribbean resorts. The Grace Bay Club tops them all in the service, attentiveness, attitude, and competence of its staff. Each guest is given a personal concierge and a cell phone by which to reach him. He and his partner ensure that all your needs are fulfilled, be it ice in your room, reservations, laundry, etc. The hotel food is superb and can stand on its own as a restaurant. There is an adults only pool, which allows for uninterrupted relaxation. The beach sand is the fineness of talcum powder. There are other first class eateries, two of which are just a short walk away. It is clear from numerous employees who mention "tripadvisor.com" that the management has incorporated premium service into their business model, and are not afraid to call attention to it. They are clearly succeeding. PS: If you are on the beach and need something as simple as a fresh bottle of cold water, or wish to order lunch, just raise the red flag by your lounge and someone will appear. Indeed, I was comped with a free drink, simply because the server perceived it took him too long to recognize that my red flag was raised. "Too long" for him was about five minutes! The gym is very well equipped with two elliptical trainers, about eight or so treadmills, lots of free weights and muscle group specific machines. Finally, there is a phone in your room for free calls back to the USA. Breakfast is free, with lots of fresh fruit, soy milk, made-to-order omelets, and the kind of buffet fare for those who wish to gain weight.

  • Stayed: January 2013, travelled as a couple
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Thank Jack K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grace Bay Club

Address: Grace Bay Road | PO Box 128, TKCA 1ZZ, Providenciales
Phone Number:
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Providenciales
#4 Spa Hotel in Providenciales
#6 On the Beach Hotel in Providenciales
#6 Luxury Hotel in Providenciales
Price Range: £498 - £1,484 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grace Bay Club 5*
Number of rooms: 82
Official Description (provided by the hotel):
The world renowned Grace Bay Club, first luxury all-suite resort in Turks and Caicos, offers guests a haven for uninterrupted relaxation. The resort, with the largest beach front access - 1100 feet, features all ocean front suites. Divided into three separate sections that caters to discerning travelers of all tastes, it includes the adults-only Hotel area with private restaurant, bar, and swimming pool; family-friendly Villas with their own restaurant, bar, and pool; and the uber-luxe Estate, with a complete set of exclusive amenities. ... more   less 
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Also Known As:
Grace Bay Club Hotel Providenciales
Grace Bay Hotel
Hotel Grace Bay
Grace Bay Club Turks And Caicos/Providenciales

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