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“Amazing Views and Outstanding Service”
Review of Grace Bay Club

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Grace Bay Club
Ranked #7 of 44 Hotels in Providenciales
Certificate of Excellence
Reviewed 29 November 2013

My wife and I went to the Grace Bay Club last week. We were on our honeymoon and were at another hotel to start the trip and finished with 4 days at the Grace Bay Club. The Club was so nice and the service was so exceptional that we decided to extend our trip to 7 days! Berg and Boda who are in charge of the Estate suites consisently went above and beyond to make our trip amazing. Apparently it was not peak season...not sure why as it was 84 and sunny every day but one on our entire trip....so when we arrived we got a complimentary upgrade into the nicest suite I've ever stayed in. It was a 3 bedroom suite with outdoor living room, dining room, and even had a movie room inside the suite. We couldn't believe our eyes when we walked in the suite.
We preferred the Grace Bay Club to the other hotel we stayed at because it was a simple 5 min walk to the shopping and restaurants area of Grace Bay. The restaurants at the Club and in the immediate area were amazing and everyone at the club did their very best to make us feel at home. I would HIGHLY recommend the Grace Bay Club to anyone that wants a top luxury resort with the best service on the island. We were blown away!
Great beach, great pool, great restaurants, great service, and nearby anywhere you want to walk to (even the golf course is walkable distance). Great job to everyone at the Club. Hopefully we can come back soon!

Room Tip: We had a one bedroom suite reserved but early November is apparently not peak season so we got upgra...
  • Stayed: November 2013, travelled as a couple
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Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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862 - 868 of 1,746 reviews

Reviewed 22 November 2013

Everything was wonderful! Liz and Franklin were always there for us. They are both keepers. Liz made everything so easy and carefree. Food great. Friendly staff. Clean ever place we went. Maintain beach and pool spotless. Beautiful property. Housekeeping staff very present and wonderful at there job.

  • Stayed: November 2013, travelled with friends
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1  Thank Grace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

We requested Adults only but were "upgraded" to the Family side. 2 of 4 nights had large Weddings under tents just outside the Family Pool with DJ music pounding until past 10 pm. The afternoons were for setting up the huge tents with workmen taking cover under our beachfront balcony some of the time. We were told the Adult side was under construction. Clearly they care more about Weddings and Food and Beverage than the hotel guests. The beach is beautiful, but it rained for 3.5 out of 4 days which wasn't the resort's fault. Ask about weddings which would be in your face, as the resort isn't big enough to have them without disrupting somebody. If you just want some quiet, this isn't the place. We would not return.

Room Tip: If you request Adults only and they only have family side rooms, leave.
  • Stayed: November 2013, travelled as a couple
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6  Thank 991Disappointed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMGraceBayClub, General Manager at Grace Bay Club, responded to this reviewResponded 26 November 2013

Dear Guest,

Thank you for taking the time to relay your disappointment with your recent visit to Grace Bay Club. Every guest’s experience is important to us as we strive for the finest in service and facilities. Unfortunately, during your stay, we apparently fell short of our goals and your expectations. For this I apologize.

I understand your level of dissatisfaction from the points you mentioned in your correspondence. Regarding your experience we greatly sympathize as we never undertake two weddings back to back in the same part of the resort. We always send letters to all guests in advance when we host events on property so as to ensure everyone is aware should they care to make alternate plans for that evening. We had original set the weddings to be on opposite ends of the resort with the celebrations taking place between 8pm and 11pm precisely to take advantage of the time when guests are usually out or dining.

As you had mentioned, it had rained and therefore we sought to assemble a tent so as not to avoid canceling one of the weddings. The placement of the tent could only have been possible in one area of the resort due to it’s size and the space available. As the weather turned we had to strategize how to ensure the brides were happy on their special day and we deeply apologize for the inconvenience it had caused you.

I express my profound regrets for these incidents; they are certainly not the Grace Bay Club standard as you can see from the number of positive TripAdvisor reviews.

Thoughtful feedback is a gift and we thank you for your input. We do hope that you will return to Grace Bay Club at some time in the future.

Warm regards,

Thierry Grandsire
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

We just got back from our week long stay for our Honeymoon. Grace Bay Club was an unbelievable experience. The moment we stepped out of the taxi on the resort til the moment we left the resort for the trip back home was fantastic. Our concierges' Boda and Berg were the best. They made us feel extremely welcomed and never pushed us to do anything we didn't want. It was our trip to do whatever we wanted. The beach was amazing, the pools were beautiful and the service of the whole entire staff was exceptional. My husband and I will never forget all the wonderful memories we had down there.

Room Tip: We did a Junior Suite (no kitchen) but if you like to cook (save a little money on food) we recommen...
  • Stayed: November 2013, travelled as a couple
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1  Thank Rosina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

What a beautiful place, excellent facilities and very friendly staff. One of the best hotel gyms I've used. The staff make this place. The food is very good with interesting menus and our hotel suite was perfect. I want to come back!

Room Tip: Try and get a suite....oodles of space and very comfortable. It's nice having a bit extra space...
  • Stayed: November 2013, travelled as a couple
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Thank Sher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

If you want one of the best vacations of your life you need to visit Turks & Caicos and stay at the Grace Bay Club Resort, the service is impeccable the food is to die for, I have travel around the world and this hotel has exceeded my expectations. The beach it is so beautiful, the restaurants amazing, the staff was incredible. the hotel give you access to a phone so you can have 24/7 concierge services always aware if you need anything, the name of my concierge it was Hodson Vixamar Whaaoo!! what an Humble, professional and excellent human been, Carmen Hernandez the waitress thank you the great services, Mr. Santana the assistant director what a gentleman, and not because his last is the forgotten Mr. Ajay Vyas thanks for always being aware of everything in every detail. Best way to describe Ajay is Excellence. Always Asking if there is something more that I can do for you please (I'm here to give you the best service that we can provide; we do not accept anything less than Excellence). Thank you all for such an extraordinary Vacations.

Room Tip: Every room is perfect!!
  • Stayed: November 2013, travelled with family
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2  Thank 507xavier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

Just returned from a wonderful week long getaway to Grace Bay Club. Our gracious thanks to Gifford, Franklin and Emmanuel for everything they did to assure that our week was as wonderful as the last two vacations we had spent there, hard to top! And, it was perfect. The resort is special in so many ways, treat yourself and be sure to request the Best, Gifford, Franklin and Emmanuel(at the Estate Pool), Thanks again Tom and Priscilla

  • Stayed: November 2013, travelled as a couple
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1  Thank Neverwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grace Bay Club

Address: Grace Bay Road | PO Box 128, TKCA 1ZZ, Providenciales
Phone Number:
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Providenciales
#5 Spa Hotel in Providenciales
#7 On the Beach Hotel in Providenciales
#7 Luxury Hotel in Providenciales
Price Range: £374 - £1,082 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grace Bay Club 5*
Number of rooms: 82
Official Description (provided by the hotel):
The world renowned Grace Bay Club, first luxury all-suite resort in Turks and Caicos, offers guests a haven for uninterrupted relaxation. The resort, with the largest beach front access - 1100 feet, features all ocean front suites. Divided into three separate sections that caters to discerning travelers of all tastes, it includes the adults-only Hotel area with private restaurant, bar, and swimming pool; family-friendly Villas with their own restaurant, bar, and pool; and the uber-luxe Estate, with a complete set of exclusive amenities. ... more   less 
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Also Known As:
Grace Bay Club Hotel Providenciales
Grace Bay Hotel
Hotel Grace Bay
Grace Bay Club Turks And Caicos/Providenciales

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