I chose the Ocean Club Resort East for a friend and her husband's mini vacation. I am quite aware that check-in at a hotel is sometimes at 3pm, my friends arrived at 12noon and had to wait until after 3pm for their room. The room with the Jr Suite quite exceeded their expectations so even though it started of a little on the bad side it picked up after they were escorted to their room.
Some of the staff certainly do need customer service skills, What hotel closes their reception area at night? There should be always someone there in the event a guest has an issue or needs information. I just felt that this shoulve been noted for improvement at the hotel. Overall their stay was short but sweet. Maybe next time it will be better than just GOOD
- Official Description (provided by the hotel):
- Ocean Club Resorts is comprised of two beachfront properties, Ocean Club and Ocean Club West, located one mile apart on stunning Grace Bay Beach. The intimate resorts offer a “Stay at one, Play at both” opportunity for guests to enjoy all the services and amenities of both. An easy stroll down a beautiful stretch of beach is the popular way to get between the two resorts, although guests can be chauffeured by a complimentary shuttle. ... more less
- Reservation Options:
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- Also Known As:
- Ocean Club Hotel Providenciales
- Ocean Hotel Providenciales
- Ocean Resort Providenciales
- Ocean Club Turks Caicos
- Ocean Club Resort Turks And Caicos/Providenciales