This was our first stay at Ports of Call and we loved it! We had a room on the "garden" side, which was very quiet. The room was clean, clean, clean, and comfortable. The beds are on the firm side, and the pillows are small, but cushy. Plenty of drawers and closet space for two people. I asked for two additional pillows, which were brought in right away. We liked having a small sitting area with a couch and a coffee table for looking at maps and making plans. The safe was on the bottom of the closet, under a shelf, which required a little getting used to, but worked fine. If you're short, the rod in the closet is pretty high and the hangers are hard to detach, but there are 10 hangers, which was plenty for us.
One complaint: NOT enough hooks! There was one hook on the wall behind the bathroom door, and one towel rack over the toilet. Period. For two people with wet bathing suits, wet shorts, damp shirts, and wet towels, this was not nearly enough. We hung towels over the bathroom door, over the two doors to the closet, and finally upended the ironing board, covered the feet with plastic bags, and hung things from there! Tip: everything microfiber dried fast. Everything cotton NEVER dried. Conclusion: bring microfiber underwear, shirts, shorts. The room has a nice, big, walk-in shower - MUCH better than those crummy, slipper tub/shower deals. The soap, shampoo, conditioner, and lotion that they provide are nice - not the overly scented, harsh kind usually offered. They don't skimp on towels, either. We tried to re-use towels as much as possible, but because of the dearth of hooks, towels used just once were usually still wet the next day.
The small fitness room was very handy. There is a nice elliptical, a good treadmill, a bike, a bench, a combination weight machine, and a big selection of free weights (including 3,5,8, and 12 lb weights - not just big weights). The room has an overhead fan as well as AC, and a TV.
Be considerate - turn off the power and the fan when you leave, and (how hard can this be?) replace the weights in the rack!
Breakfast was good - 3 kinds of cold cereal, bread for toast, waffle to toast, pastries, hard boiled eggs, yogurt, and fruit. Cubed ham and cheese, too, I think. Simple, plenty of variety - though, really, who needs much variety at breakfast? One day we had the best almond croissants known to man by heading to the French bakery just down the street. Better than those in Paris - I would not kid you on something like this! They open at 7:30 and if you get there shortly thereafter, the croissants are just out of the oven. $3 each and worth every penny. The jelly doughnuts are also fresh and fabulous.
The staff are wonderful. Mr. Jolly greeted us and gave us some information about the area. The front desk staff were helpful and informative (special thanks to Evelyn!), Tristan at the beach helped us set up an excursion, Daniel (who speaks beautiful French) was super friendly and informative. The Executive Housekeeper was very helpful and nice. if you require obsequious, fawning staff - go elsewhere. Ports of Call staff are friendly, helpful professionals. One eveing desk person is kind of flat, but who knows? Maybe she's having a crummy time in her life.
We got most of our meals at the Graceway Gourmet across the street - a great deli selection, very good salad bar, and hot selections available at lunch. Ports of Call encourages you to get what you want at the grocery store, heat it up in the breakfast room, and eat it at the tables or near the pool. Hint: there is not much of a canned soda selection at the hotel, so get some at the Graceway if you want some, and put it in your room fridge. The grocery store does sell single cans, though. We just got ice cream every so often at The Patty Place (a block away), which had MUCH better quality ice cream than the Giggles ice cream shop in the Ports of Call Plaza. Walk a short block and get better ice cream at a better price. Also the Graceway Gourmet had the absolute best pineapple chunks we have ever had -so good that we ate a whole container every day! Since we travel with carry-on only, we bought sunscreen there, too. A big bottle of No AD was $14 something - not bad. Keep in mind that everything in Turks and Caicos has to be brought in, so count on food and supplies being expensive. Gas was $6plus per gallon while we were there.
If you stay at Ports of Call, Dive Provo gives you a 10% discount on their snorkeling and scuba trips. They are extremely helpful, experienced professionals, right out the front door of the hotel. It doesn't get easier than that. Also Tristan (beach staff) helped us set up an excursion with Island Vibe after we saw one of their boats - it was great fun - a little snorkeling, a beach stop, and a jumping-off-the-top-of-the-top-of-the-boat stop. Worth checking out. Because Dive Provo was having an engine problem with one of their boats, they scheduled us for a snorkel trip with Caicos Adventures and this was great.
We set up our trip to and from the airport with Majestic Cab. Google them and make reservations. Antoinette and Leonard are very reliable and will not rip you off. They would be great for any trips or errands while you're on the island. On our arrival, they set us up with Leonard's brother, Daryl, who was very nice, too. Be aware: The Providenciales airport is absolutely crummy. Even if you pre-print your boarding pass at the hotel, you have to stand in long lines to pay a departure tax ($5). Bring cash. Then, once you get through security, you land in the most horrible waiting area - everybody packed cheek by jowl, not enough seats for everyone, hot, noisy, and humid. Pay attention. There is no way to tell from which gate your flight departs, and the announcements are garbled and mostly incomprehensible. Get there NO LESS than two hours in advance.
The beach is out of this world, and less than a five minute walk away, with comfortable beach lounge chairs provided. You can rent big, umbrellas for $8 ( a good deal). We were amazed to observe that some guests cannot be bothered to pick up their own trash - leaving it on the sand for someone else to deal with. Most were conscientious, though, and the beach is clean. You can be picked up for Island Vibe trips, parasailing, and other trips right at the beach. Tristan probably has connections for all kinds of these. Hint: do yourself and the staff a favor by using the foot rinse tap outside the hotel before coming in. Sand gets EVERYWHERE. We even left a dry washcloth on the nightstand to brush off our feet before getting into bed!
There is a small book exchange in the lobby - leave your already-read books, borrow another.
I had no trouble connecting with the WiFi in the lobby, but was never able to connect in our room. This worked fine. The pool area is very nicely landscaped, and the gardens around the hotel are clearly done with sensible water use in mind - so much better than the extravagant, water hogging plantings that you see in other resorts. This place has a conscience - and we visitors can follow suit.
(On the ratings: there is no room service - but I can't get rid of that line!)
To summarize - we love this place and will be back every year from now on!
Ralph and Ann
- Official Description (provided by the hotel):
- The Ports of Call Resort is located within the beautiful Grace Bay area on Providenciales, an island of the Turks and Caicos, and is only a short 15-minute drive from the Providenciales airport (PLS). The property comprises of a central building featuring a welcoming reception, business center, breakfast room, fitness room, and poolside bar. Ports of Call Resort has 98 fully renovated deluxe junior suites approximately 325 sq ft offering pool view (some with balcony or terrace) and others with garden views. Rooms are located in two three-story buildings (no elevator) surrounding a tropical pool area that creates an intimate boutique setting. For your enjoyment, the tropical outdoor facilities include a poolside bar and lounge, table tennis, billiard table, pool, hot tub, comfortable chaise lounges, patio seating, shade umbrellas, towels, and a dedicated children's play area. Ports of Call Resort has a designated beach access to the awe-inspiring Grace Bay Beach complete with lounges, umbrellas, stand up paddle-boards, and kayaks, and is only 300 yards from the property. A shuttle runs each hour and beach towels are provided. The property also includes the Shops of Ports of Call. The plaza offers a variety of restaurants, bars, gift and clothing shops, as well as a spa, hair salon, ice cream parlor, dive shop, conference space, fishing charter, and auto/scooter rentals, further enhancing the Resort's array of services and amenities. Daily continental breakfast and in-room wifi included in all room rates. ... more less
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- Also Known As:
- Comfort Suites Ports Of Call Hotel Providenciales
- Comfort Suites Providenciales
- Providenciales Comfort Suites
- Ports Of Call Resort Turks And Caicos/Providenciales