I just wanted to take a moment to express my dissatisfaction with my honeymoon at the Sands at Grace Bay.
My main criticism is that the housekeeping department was terrible. Our room never got cleaned before 4 p.m. throughout the length of our stay. This despite calling for a manager EVERYDAY to rectify the situation. The front desk knew we were on our honeymoon, yet did nothing to help us. I spoke with other guests during the trip that had similar complaints re: the extremely lax housekeeping.
I also found the front desk staff to be unfriendly, cold, and unhelpful. Several times we called for them to have someone bring up paper towels, a plate, etc., that was missing from the room. I do not know if they never relayed the message to a staff member, but these requests were seldom if ever met. The general unfriendliness of the front desk staff when we would ask about a restaurant recommendation or a miscellaneous question about the island was surprising to say the least.
There are many other good resorts along Grace Bay, and we wished we would have stayed at Royal West Indies and Coral Gardens instead. The facilities themselves were very nice. However, the service problems of the Sands do not contribute to a good vacation.
- Official Description (provided by the hotel):
- Perfect harmony on Grace Bay Beach, Providenciales Experience an earthly wonder of sand and sea at our 114-suite luxury resort on Providenciales, Turks & Caicos Islands, British West Indies. Family-friendly, yet ideally suited for romantic getaways and wedding celebrations, The Sands at Grace Bay offers a harmonious balance of home comforts and sublime Caribbean elegance - as well as a picture perfect location on the sparkling shores of Grace Bay Beach. If you are dreaming of a beach holiday in the Caribbean that gives you the flexibility of having your own fully-equipped suite while enticing you with fine dining, pristine grounds and sigh-inducing vistas, we look forward to welcoming you to The Sands at Grace Bay. ... more less
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- Also Known As:
- Sands At Grace Bay Hotel Providenciales
- Sands At Grace Bay Providenciales
- Sands Grace Bay
- The Sands At Grace Bay Turks And Caicos/Providenciales