Well, we just got home yesterday, having stayed at Ocean Club West from July 11 - 18 inclusive. The trip began on a bit of a sour note, as originally, I was promised a room on the third floor in building C, with a partial ocean view. When we arrived, we were put into a room on the first floor much further away from the beach, with no ocean view at all. I'm not sure if it was the ceiling fans that were swaying back and forth loosely, the stain on the drapes in the master suite or the cloth on the furniture, which was in need of a cleaning, but needless to say, this suite was not up to par. In addition, we had to walk through my husband's mother's room to get to ours, which created a privacy issue. The next morning, I spoke to the front desk, and to their credit, they did move us. They put us in a 3rd floor unit closer to the beach. It was an upgrade, at no additional cost. That unit met our expectations, albeit there were still some minor challenges - a can opener that didn't work, a dishwasher that leaked onto the kitchen floor, a cupboard that was taped up, as it was broken, and a safe that malfunctioned on our last day there. On a positive note, the unit was tastefully decorated, the kitchen was fairly well-equipped, and it was clean and pleasant, with a beautiful view of the ocean. For those interested, it was unit 131/132 in building A. Now, on a more positive note, the beach was outstanding. The water was crystal clear, with beautiful hues of green and blue. The beach was not crowded, and the hotel had umbrellas and loungers set up. The hotel pool was also very nice. The Seaside Cafe, served a good breakfast. It ranged from about $10-$12 USD. The service was very good. After dusk, they provided bug spray, to ward off the mosquitoes and the no see-ums. The lunch menu, which was o.k., could be ordered up until 9 p.m., which was convenient. My daughter tried a lot of the menu, and it was very good. To buy groceries for our unit, we had to walk 20 minutes or so to the Graceway Gourmet (part of IGA), or we could take a cab for $6.00 per person. To get to the bigger IGA in Provo, it was $10.00 per person, using the Shopper's Shuttle. However, a cab could be secured for about $7.00 per person. I would have thought that the hotel might have a complimentary shuttle for guests to make things more convenient, but they only provided transportation between their site, and the Ocean Club (further east). Ocean Club had a small convenience store, the Cabana Grill (similar to the Seaside), and a higher end restaurant called Opus. We only went once to Ocean Club, which is very similar to the Ocean Club West, but older., and ate at the Cabana Grill. It had comparable food to our own Seaside Cafe. Local restaurants were a 12-15 minute walk from the property, and in some cases, the food was more expensive, or similar to that which one could get at the hotel. Again, it would have been nice to have more access to reasonably priced transportation, so that we could sample more of a variety of restaurants and local fare. The cab fare for a party of five made going off the property extremely costly and prohibitive. The service was o.k., depending on who you dealt with. On one extremely hot day, one of the gentlemen drove us back to our unit in the golf cart, of which we were most appreciative. However, when I pulled out the $5.00 US tip, he made no effort to help us to our unit, and we were left to lug multiple grocery bags up 28 stairs. Yes, there are NO ELEVATORS, so if you have any disability issues, do NOT even think about being anywhere but on the first floor. In comparison, another gentleman helped us right into our unit with our grocery bags, and was very courteous. Therefore, service varied. On our last day, I called down at 6 p.m. to get help with our luggage, as our taxi was to arrive at 6:30 p.m. NO ONE CAME. We struggled down 28 stairs, with very heavy bags, and if it wasn't for my husband and my daughter's boyfriend, I don't know how were would have managed. We had my 80 year old mother-in-law with us, and there was no way she could manage luggage and 28 stairs. I should mention that one of the nice things the hotel did was put a bottle of champagne in the room with a card to congratulate her on her 80th birthday. We informed them that we were bringing her in honour of her 80th year, to celebrate. On the other hand, when we settled our bill, we paid $200 USD in cash, and no where was it mentioned on the receipt until I asked the front desk clerk to write it down. The balance was put on credit card, but imagine that you have a bill that doesn't correspond with the credit card statement. I insisted that it be notated. To me, this was poor business practice. In summary, would I go back to this hotel? No, I wouldn't. I had mixed feelings about the experience overall. Here are the pros/cons in a nutshell.
Pros: excellent beach, nice pool, relaxing, Seaside Cafe
Cons: mediocre service on occasion, lack of reasonably priced transportation in area, Provo on a whole is very $$$$, be prepared to spend LOTS of money
Suggestions to Ocean Club West to improve the experience: check your units out for repairs (small things DO make a difference in one's impression), provide a shuttle to and from the Graceway Gourmet, AT LEAST, so people can get groceries without a lot of extra expense, improve the check out experience
- Official Description (provided by the hotel):
- Ocean Club Resorts is comprised of two beachfront properties, Ocean Club and Ocean Club West, located one mile apart on stunning Grace Bay Beach. The intimate resorts offer a “Stay at one, Play at both” opportunity for guests to enjoy all the services and amenities of both. An easy stroll down a beautiful stretch of beach is the popular way to get between the two resorts, although guests can be chauffeured by a complimentary shuttle. ... more less
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- Also Known As:
- Ocean Club West Hotel Providenciales
- Ocean Hotel Providenciales
- Ocean Hotel West
- Ocean Club West Turks Caicos
- Ocean Club West Turks And Caicos/Providenciales