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“Overbooked us...then dumped us at a more expensive hotel!”
1 of 5 bubbles Review of Airport Hotel TCI

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Airport Hotel TCI
Ranked #42 of 45 Hotels in Providenciales
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Overbooked us...then dumped us at a more expensive hotel!”
Reviewed 24 February 2014

My spouse and I were travelling in the Turks and Caicos and required an overnight layover in Providenciales to catch a connecting flight. We needed a relatively inexpensive overnight stay which is why we chose to use an online booking service (Booking.com).

The Turks and Caicos Airport Hotel showed multiple available rooms. We booked at the rate of US$149+taxes.

Upon arrival at the hotel from the airport, we were told that they were overbooked (!). We were told a room at the Sibonne Beach Hotel was put aside for us and they would provide a van transfer. Weary and having just arrived by plane, we agreed, assuming that all was already arranged.

However upon arrival at the Sibonne (and departure of the van of course), we learn that the reception didn't have our information. Worse, they would charge us US$240! They would not honor the booking agreed upon with the Turks and Caicos Airport Hotel online. Although the Sibonne Beach Hotel is nice, it is far more expensive than planned and a 30 minute taxi from our original location. Now at a clear disadvantage, we had no choice but to accept and pay more (US$240+taxes+US$28 taxi back to the airport the next morning).

I think this is a totally unacceptable business practice that preys upon travellers. The Turks and Caicos Airport Hotel intentionnally overbooked rooms. By luring travellers with low rates, they then transfer them to another more expensive hotel (in collusion perhaps?).

Buyer beware!

  • Stayed February 2014, travelled with family
    • Value
    • Service
Helpful?
4 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
Gilmanton, New Hampshire
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 January 2014

Our room said it came with a fridge and it didn't. Our shower didn't have any trouble draining, but the room is very dark due to the lack of windows (the only window to the outside was in the shower oddly enough). The free shuttle service isn't always available and never picks you up on time. They made me feel like I was annoying them whenever I asked for a ride. A lot of places that say they offer free shuttle service to their events will not pick you up from this hotel because it is too far away. Not to mention, the hotel is very far away from everything and it's in the middle of a very poor area. I wouldn't even consider walking anywhere. The beds are as hard as rocks and the pillows are also extremely flat and uncomfortable. The free breakfast consists of cereal with gross tasting milk. I would've just gone to another hotel but they would only give us 50% of what we owed back. I would NEVER consider coming back here. Don't waste your money. Spend a little extra money and stay the night somewhere decent.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 64Bri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Providenciales hotels

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 December 2013

My husband and I just returned from a 4 night stay at Providenciales Airport hotel. The trip was planned very last minute, and we had almost no other choice but to stay at this hotel. Overall our trip was good, but here are the pros and cons that one should be aware of before you book at this hotel, so that you can make a conscious choice.

Pros:
1) Price & Availability: The Turks and Caicos islands are very expensive - resorts along the Grace Bay beach are super expensive, especially in peak season, ranging upwards of $400 a night, if available. The airport hotel typically always has rooms available, and you can get it for ~$150 a night.
2) Friendly staff: The whole staff is pretty much one big family, and is very friendly and courteous
3) Free Shuttle to/from the Airport and Beach: We had booked a rental car with Budget (and received a confirmation) before we arrived, knowing that the hotel is far from the beach (~15 mins drive). However, Budget messed up big time, and had no car available (nor any record of our reservation) for us when we arrived at the airport (and did not bother to follow up or communicate with us when we tried to sort out the issue). Being peak season, it was just impossible to get another rental at the last minute. Also taxis are super expensive, charging a min of $15-20 per person each way. Luckily, the hotel offered free drops to the beach whenever we needed it, and also picked us up from there at the end of the day (we tipped $5 each way).
4) Basic Room & Facilities: The room and services are just about average and meet basic needs if you do not expect luxury. Internet is included but speed is just about sufficient for basic browsing and does not support streaming (e.g. You tube)

Now the Cons (Purely based on our experience):
1) The bathtub takes a while to drain - so be prepared to stand in accumulated water while you are showering...
2) Continental breakfast was supposed to be included in our price - but their on site restaurant was closed while we were there - so we were unable to avail this benefit
3) Bed sheet had a bloodstain on it (as pointed out also by another reviewer)
4) Our room was not serviced (no housekeeping done) one day - however this was taken care of the next 2 days
5) Toiletries: Only thing available is a bar of soap - so please carry your own shampoo, conditioner, lotion, toothpaste, and anything else you may need for the trip (or purchase it from the grocery store there)
6) One night there was loud music for several hours late into the night - not sure where it was coming from - but it was pretty disturbing when I was trying to sleep.
7) The room has windows that are closed shut with curtains drawn at all times - so can feel pretty claustrophobic
8) There is a small refrigerator in the room (no microwave). We placed milk that lasted for one night. However it curdled the next night - maybe the housekeeping staff shut it off when they serviced the room?. Basically - please make sure it is on and working before relying on it for your food/drinks.

Also, please be aware that the hotel has no swimming pool or gym.

The Grace Bay beach itself is awesome, and my husband and I had 3 fun days on the beach.

Stayed December 2013, travelled as a couple
Helpful?
5 Thank SGG145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vieques
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 September 2013

We needed to overnight between our evening flight from Grand Turk and our early morning flight to Miami. The travel agent who booked us into this place (she's history!) had us pre-paid, and we were to be met by the hotel van. The van wasn't there. At the hotel, the desk clerk claimed we weren't pre-paid, but he finally relented. Under (under!) the bed's top sheet -- next to your skin -- was a ratty blanket. We threw it on the floor. But worst: we told the desk clerk three times that we needed the van to get us to the airport by 6:30am and were told, "no problem." Come the morning, my wife & I discovered the tub didn't drain, so we had to wash while standing in rising grey water. When we went to the lobby at 6:10, nobody was there. Nobody was manning the desk, either. To cut to the chase, we went out to the street (at 6:30 on a Saturday morning when there was hardly any traffic) and were able to flag down a cab. My wife and I agreed it would have been better if we had slept at the airport. If the airport closes for the night and you can't sleep there, the next-best thing to do would be to rent a car and sleep in it.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Peter Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2013

This is your typical hotel that needs updating but you just somehow know they don't ever plan to. I've stayed here multiple times and each time just seems to be worse. Dirty bathrooms, dead cockroaches and poor customer service. Don't bother complaining- they will tell you they're going to fix or address your complaint..... They NEVER do! Feel free to book and test my theory.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CustomerSerious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
195 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 15 April 2013

Let's get the bad bit out of the way first. The rooms at the Airport Inn are merely okay. They are no frills, but for somebody who doesn't demand luxury they are just fine. I've stayed here 3 times and have always slept comfortably (despite the occasionally bizarre bed dressing). Now the good stuff. If you want to explore local Provo then this is a great place. There is non of the sterile tourism on Grace Bay here. A quick walk through the perhaps unfairly notorious Five Cays settlement and you are at a glorious private beach. There are also local eateries and bars nearby that are infinitely cheaper than any tourist options, not to mention more authentic. Of course you are also right next to the airport and whilst this means your hotel has no view, it does mean you are just a step away from a connecting flight to wonderful South Caicos, Salt Cay,and Grand Turk. I'll stay here again with the rates they charge as in peak season it is by far the best value of any hotel on the island.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank budgetexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranfills Gap, Texas
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 March 2013 via mobile

We need to stay overnight because of airplane connections. Rather than pay premium dollar at one of the higher hotels, we opted to stay here because of the location and cost. You get what you pay for. The rooms were spacious, clean, and had adequate amenities. The Walls are paper thin, and we had to call the front desk twice because of rowdiness in the adjoining rooms that went late into the night. The showers and bathrooms were dated and were clean and adequate. So if you have to overnight in Provo this is an adequate place for one night in order to catch a connecting flight the next day. It is actually within walking distance from the airport.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Texakan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Airport Hotel TCI

Property: Airport Hotel TCI
Address: Airport Plaza, Airport Rd, TKCA 1ZZ, Providenciales
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 45 Hotels in Providenciales
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Airport Hotel TCI 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
Whether you’re traveling to the Turks and Caicos Islands for pleasure or business, or if you are connecting from any of our sister islands, Airport Hotel, is committed to making your trip and your stay comfortable, enjoyable and successful.Located minutes away from the Providenciales International Airport, which is the gateway to the Turks and Caicos Islands, our hotel offers comfortable amenities, supreme service and well-appointed, air-conditioned guest rooms each equipped with remote controlled multi-channel televisions. We offer shuttle services to and from the airport and to any of the pristine, award-winning beaches on Providenciales. Our hotel is in close proximity to downtown Providenciales and is minutes away from major commercial banks, post office, beaches and some of the finest restaurants on the island. We take great pleasure in welcoming you to the Airport Hotel, where your stay will be so comfortable and safe that you will want to return again and again. ... more   less 
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Also Known As:
Airport Hotel TCI Turks And Caicos/Providenciales

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