My spouse and I were travelling in the Turks and Caicos and required an overnight layover in Providenciales to catch a connecting flight. We needed a relatively inexpensive overnight stay which is why we chose to use an online booking service (Booking.com).
The Turks and Caicos Airport Hotel showed multiple available rooms. We booked at the rate of US$149+taxes.
Upon arrival at the hotel from the airport, we were told that they were overbooked (!). We were told a room at the Sibonne Beach Hotel was put aside for us and they would provide a van transfer. Weary and having just arrived by plane, we agreed, assuming that all was already arranged.
However upon arrival at the Sibonne (and departure of the van of course), we learn that the reception didn't have our information. Worse, they would charge us US$240! They would not honor the booking agreed upon with the Turks and Caicos Airport Hotel online. Although the Sibonne Beach Hotel is nice, it is far more expensive than planned and a 30 minute taxi from our original location. Now at a clear disadvantage, we had no choice but to accept and pay more (US$240+taxes+US$28 taxi back to the airport the next morning).
I think this is a totally unacceptable business practice that preys upon travellers. The Turks and Caicos Airport Hotel intentionnally overbooked rooms. By luring travellers with low rates, they then transfer them to another more expensive hotel (in collusion perhaps?).
- Official Description (provided by the hotel):
- Whether you’re traveling to the Turks and Caicos Islands for pleasure or business, or if you are connecting from any of our sister islands, Airport Hotel, is committed to making your trip and your stay comfortable, enjoyable and successful.Located minutes away from the Providenciales International Airport, which is the gateway to the Turks and Caicos Islands, our hotel offers comfortable amenities, supreme service and well-appointed, air-conditioned guest rooms each equipped with remote controlled multi-channel televisions. We offer shuttle services to and from the airport and to any of the pristine, award-winning beaches on Providenciales. Our hotel is in close proximity to downtown Providenciales and is minutes away from major commercial banks, post office, beaches and some of the finest restaurants on the island. We take great pleasure in welcoming you to the Airport Hotel, where your stay will be so comfortable and safe that you will want to return again and again. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Traveltool, S.L.U., Expedia and HotelQuickly so you can book your Airport Hotel TCI reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Airport Hotel TCI Turks And Caicos/Providenciales